Statements that need to be considered when communicating as part of successful change management:
| Draw up and maintain a clear communications strategy and plan | Guidance | Cases |
|---|---|---|
| Repeat key messages until you are sick of them | Guidance | Cases |
| Get feedback and take action on it | Guidance | Cases |
| Plan the timing of communications carefully | Guidance | Cases |
| Use the whole spectrum of communications media | Guidance | Cases |
| Repeatedly address people’s key question “what is going to happen to me?” | Guidance | Cases |
Please click one of the statements to see exemplifying cases as reported on by the PAC or NAO.
