Key Principles

• Lead From the Top
• Address Behaviour and Culture
• Engage Your Stakeholders
• Communicate, Communicate
• Design the Change Programme
• Manage the Change Process
• Further Guidance

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Design the Change Programme

Principle: Design the change programme to maximise the chance of success

Test/pilot as much as you can before implementation: Guidance

• Trying it out. The role of ‘pilots’ in policy making Government Chief Social Researcher’s Office, Cabinet Office Strategy Unit, 2003.
  It makes 27 recommendations about the role of pilots in policy making, pre-conditions and key properties, methods and practices in pilots, and the use of results. 
   
• NAO Report “Delivering Successful IT-enabled Business Change”, HC 33, 2006-07
  Designing and managing business change