Key Principles

• Lead From the Top
• Address Behaviour and Culture
• Engage Your Stakeholders
• Communicate, Communicate
• Design the Change Programme
• Manage the Change Process
• Further Guidance

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Lead From The Top

Principle: Leadership from the top is crucial

Create a clear vision for change: Guidance

• Cabinet Office: PMDU Strategy Survival Guide (May 2004)
  The Strategy Survival Guide aims to support strategy development and promote strategic thinking in government. It encourages a project-based approach to developing strategy and describes four typical project phases. It also discusses a range of skills and useful tools and approaches that can help to foster strategic thinking. It is offered as a resource and reference guide, and not intended as a prescription or off-the-shelf solution to successful strategy work.
   
• Cabinet Office: PMDU Strategy Skills> Planning Delivery> Change Management
  Change management is outlined as skill within the Planning Delivery skill-set within the group of “Strategy Skills”. The guidance on this skill includes:
  • A flow chart of the change management process
  • Key success factors in the delivery of change management
  • Strengths and weaknesses impacting the delivery of change management
  • References
     
• Leading Change, Professor John P Kotter, Harvard Business School Press 1996
   
• Briefings on delivery lifecycle (change management covered in Strategic Management, Setting Direction, Implementing Plans, Managing Services)
   
• An introduction to strategies in government, produced by the Prime Minister’s Strategy Unit. It is offered as a resource and reference guide, and not intended as a prescription or off-the-shelf solution to successful strategy work. The guide covers a range of approaches including:
  • briefing on the phases of a strategy: justification and set up; research and analysis; strategic direction setting; policy and delivery design;
  • skills: structuring the thinking; managing the people and the project; appraising options; planning delivery; managing stakeholders and communications; building an evidence base.
     
• NAO/LSE “Focus: Innovation Special” (December 2006)
  Guidance and examples on bringing innovation into the public sector.