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How to Find Us

 

Head Office (London) and Regional Offices

 

 

 

 

London Office

 

 

 

Map

Map showing location of NAO London HQ and proximity to Victoria bus and train stations

 

 

 

Address

 

National Audit Office
157-197 Buckingham Palace Road
Victoria
London
SW1W 9SP
United Kingdom

Telephone: +44 (0)20 7798 7000

 

 

Directions

 

From the front entrance of Victoria station, turn to your left past the small row of shops. Turn left at the Thistle Victoria Hotel into Buckingham Palace Road. Cross Eccleston street and continue along Buckingham Palace Road until you reach Elizabeth Bridge. 157-197 is the first building on the opposite corner and is directly opposite Victoria Coach Station. Cross Elizabeth Bridge and continue along Buckingham Palace Road for 50 metres where you will find the main entrance. 

 

Transport

 

  • Underground: Victoria (Victoria Line and District & Circle Lines) - 500 metres - or Sloane Square (District & Circle Lines) - 15 minutes walk
  • Buses: 11, 211, C10 and C239 (alight and depart outside)
  • Coaches: Victoria Coach Station (opposite)
  • Air: London Heathrow, 15 miles (Piccadilly Line Tube) or London Gatwick, 26 miles (Rail express to Victoria)
  • Car park: By prior arrangement only. Entry on Elizabeth Bridge Street. There is an intercom on the right just before the barrier. You should identify yourself to the security guards.

Plan your journey using Transport for London's on-line Journey Planner.

 

 

Accessibility Guide

 

Accessibility Information for Visitors to the National Audit Office at

157/ 197 Buckingham Palace Road, London SW1W 9SP.

  1. Controlled visitor access

    With the exception of duly authorised statutory authority officers, all visitors to the National Audit Office (the NAO) are subject to prior arrangement with their host. They must wear their visitors pass whilst on the premises and hand it into Security on leaving the building.

  2. Location

    The NAO’s headquarters is located on Buckingham Palace Road, opposite Victoria Coach Station, as indicated on the map located on this page, and is within 600 metres of two underground stations and one mainline station. A number of scheduled local bus routes serve the area.

  3. Public transport and surrounding area hazards

    Visitors using public transport should be aware that pedestrian routes within and adjacent to local stations are, as yet, not readily accessible. Wheelchair users, other ambulant disabled people and anyone who has a significant visual impairment should make enquiries with the relevant transport providers before embarking on their journey.

    Buckingham Palace Road and connecting streets are often congested with people who are unfamiliar with the area and who are impeded by luggage. Routes to the NAO from the various stations have numerous busy road crossings that are, generally, provided with tactile paving, dropped kerbs and pedestrian operated phased traffic lights with either visual or, in a few cases, audiovisual pedestrian indicators. It should be noted that some of the tactile paving is not colour coded. Pavement and road surfaces are generally good, but there is a high concentration of street furniture and bus stops.

    Visitors using public transport may wish to make arrangements with their host to be met at their alighting station or bus stop.

  4. Arrival by taxi or private car

  5. Taxis and private cars may drop passengers at our main Reception using the covered private access road off Buckingham Palace Road at the front of the building.

    Subject to prior agreement, accessible parking bays are available at the rear of the building for anyone arriving in their own vehicle. Access to the car park is via the second roadway to the right off Elizabeth Bridge via a Security controlled entrance. The barrier will be raised in response to a call using the button operated intercom located on a bright steel post to the right of the entrance. It should be noted that Elizabeth Bridge is a one-way street from Buckingham Palace Road. Level access is provided into the building within 10 to 15 metres of the accessible parking area. For the convenience of anyone arriving when this entrance is unmanned a post mounted intercom and a canopy is provided. The area is also monitored by CCTV.

  6. Main front entrance to Reception

    The main Reception is served by an automatic revolving door, to the left of which are a pair of automatic accessible doors that open outwards onto the pavement. It is located beneath a wide canopy and is therefore protected from adverse weather conditions. A dropped kerb, with tactile paving, providing almost level access is available near the northern entance to this roadway.

  7. Reception

  8. Except where special arrangements have been made, all visitors to the NAO are required to report to Reception, where they will be issued with a Visitor’s (or Contractor’s) security pass. The reception desk is equipped with an induction loop and provides for recessed wheelchair approach for ease of communication with the Receptionist. All visitors will be met in Reception by their host who is required to remain with their guest throughout their visit.

    There is a variety of seating available within the Reception area and public-facing staff will be pleased to assist with accessibility or any other matters. Visitors should not hesitate to discuss their particular needs with the Receptionist or with their host.

  9. Accessible toilets

    Wheelchair accessible toilets and WC cubicles for ambulant impaired people are provided throughout the building. Your host will be able to advise you of the most convenient facilities according to where you are within the building.

  10. Lifts

    Lifts to all floors comply with best practice having low level tactile controls and both visual and audible announcements.

  11. Audibility

    Please advise us well in advance if you wish to bring an interpreter, signer, lip speaker or guide dog with you or if you need the use of an induction loop.

  12. Horizontal access and Accessible Space

    Level access is available to the ground floor Reception and refreshment facilities and to the Auditorium and welfare facilities in the basement. Within the building’s office and general meeting space the only step-free floor is the second floor. The mezzanine floor level and the central block of the building are very restricted but both the north and south wings of each of the other floors in the building are accessible areas with step-free access to temporary refuge points.

  13. Emergencies

    Any visitor who is unable to use the emergency stairways unaided should advise their host or the Receptionist so that a Personal Emergency Evacuation Plan may be adopted to ensure their safety in the event of a fire alarm or terrorist threat during their visit. Temporary refuge points, emergency evacuation chairs and trained staff are available.

  14. Visual impairment

    Upon request, information can be provided verbally, in large print, on audiotape or in Braille.

  15. Contacts

    The Head of Facilities and the Health & Safety Manager will be pleased to provide further assistance and may be contacted on telephone +44 (0)20 7798 7000.

 

Newcastle Office

 

 

Map

 

Map showing location of Newcastle office

 

Address

 

National Audit Office
1st Floor
89 Sandyford Road
Newcastle Upon Tyne
NE1 8HW

Telephone: +44 (0)191 269 1820

 

Directions

 

From Central Station catch the Metro to the Haymarket station. On exiting the station turn left and head towards St Thomas’ church, crossing the main road. Turn right onto St Mary’s Place and follow the road round past the Civic Centre onto Sandyford Road. The National Audit Office is located on the first floor of the PwC building, just next to the roundabout.

 

Alternatively it is possible to walk from Central Station, heading up Grainger Street onto Northumberland Street. The Haymarket Metro station is located at the top of Northumberland Street. The walk from Central Station will take approximately 15-20 minutes.

 

Transport

 

Metro: The nearest Metro station is the Haymarket, which is approximately 5 minutes walk from the office. Alternatively, if arriving into Central Station by train, the office is a 15-20 minute walk away.

Buses: Services 1 and 38 both stop on Sandyford Road and at Central Station.

Air: Newcastle Airport, 8 miles. Catch the Metro from Newcastle Airport to the Haymarket station, journey time approximately 25 minutes.

Car Park: By prior arrangement only, access via Jesmond Road.

Nearest public car park: St Georges, next to the TA Centre on Sandyford Road.

Accessibility Guide

 

Accessibility Information for Visitors to the National Audit Office at their Newcastle address at 89 Sandyford Rd, Newcastle Upon Tyne NE1 8HW:

  1. Controlled visitor access
    All visitors to the National Audit Office (NAO) at 89 Sandyford Road are subject to prior arrangement with their host.  They must wear their visitor pass whilst on the premises and hand their pass into the NAO Reception and sign out on leaving the premises.  Visitors must be accompanied by their host at all times.
  2. Location
    The NAO Newcastle office is located on the first floor of the PWC building on Sandyford Road, just past the Newcastle Civic Centre, on the roundabout opposite the Newcastle University buildings. 
  3. Public transport and surrounding area hazards
    Visitors using public transport should be aware that pedestrian routes within and adjacent to local station are as yet, not readily accessible.  Wheelchair users, other ambulant disabled people and anyone who has a significant visual impairment should make enquiries with the relevant transport providers before embarking on their journey.Sandyford Road has a steady flow of pedestrian usage which is increased in the normal peak times with commuters and students walking to and from their place of work and the surrounding University campus. Surrounding road crossings are provided with tactile paving, dropped kerbs and pedestrian operated phased traffic lights with visual pedestrian indicators.  Pavements and road surfaces are generally good. Visitors using public transport may wish to make arrangements with their host to be met at their alighting bus stop.
  4. Arrival by taxi or private car
    Taxis and private cars may drop passengers off immediately outside the building where there are a number of ticketed parking bays. Subject to prior arrangement, accessible parking bays can be made available via the service road at the rear of the building. The Office Manager will provide directions and assistance to expected visitors who have been granted parking permission, and will ensure that the guest’s host is alerted to their arrival. Level or sloped access suitable for wheelchair users is provided at the front and rear of the building.
  5. Main entrance
    The main entrance to the building is via a ramp for all users, leading to two sets of fully glazed hinged double doors.  This provides access to the main PWC Reception and Security area and lifts to all floors. There are low level call buttons at both the front and rear entrances to the building should assistance be needed, with a night call button for out of hours access at the rear also.  Day hours are 0600 – 1800. The building is monitored by PWC Security staff on site 24 hours a day.
  6. Reception
    All visitors to NAO Newcastle will first report to PWC Reception where they will then be directed or accompanied to the NAO office on the first floor. All visitors should be met by their host at either the PWC or NAO Reception, according to prior agreement, and their host is required to remain with them throughout their visit.  At the conclusion off their visit, they must return the pass and also sign out. On arrival at the NAO Reception they will be asked to sign in and issued with visitors pass.  The Reception Desk has two levels and wheelchair users may draw alongside the right hand side of the desk to communicate more easily with the Office Manager/Receptionist.  There is a small seating area and room for a wheelchair adjacent to the NAO Reception Desk, where visitors may await their host. Visitors should not hesitate to discuss their particular needs with the Receptionist/Office Manager or with their host.
  7. Accessible toilet
    There is an accessible toilet situated on the ground floor of the building.  Access to it is via the main PWC Reception area.
  8. Lifts
    Lifts to all floors comply with good practice having large, low level, tactile controls and both visual and audible announcements. Upon exiting the lift on the first floor, entry is gained to a glass vestibule area with double wooden pass controlled doors leading to main office area.  Visitors without a pass are asked to ring the bell to alert the Receptionist of their arrival on the floor. 
  9. Emergencies
    Any visitor who is unable to use the emergency stairways unaided should advise their host so that a Personal Emergency Evacuation Plan may be prepared to ensure their safety in the event of a fire alarm or terrorist threat during their visit.
  10. Visual impairment
    Upon request, information can be provided verbally, in large print, on audiotape or in Braille.
  11. Contacts
    The NAO Facilities Director or Office Manager in Newcastle will be pleased to provide further assistance, and may be contacted on telephone +44 (0) 191 269 1844.  The Health and Safety Manager, based in London, may be contacted on telephone +44 (0) 020 7798 7000.