Our experience is that there are four questions that need to be addressed under Timeliness and Responsiveness. For more information on further guidance or on cases from our reports please click the links on the right.
| Are messages sent out on a punctual basis? | Cases | |
| Have we identified ways in which to deal with responses? | Cases | |
| Will we be able to respond to queries in a timely manner? | Cases | |
| Do we have the capacity to deal with the public’s response? | Cases |
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