Set clear communications aims and objectives
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Key Aspects
Set Aims & Objectives
Define Roles & Responsibilities
High Level Questions
Cases
Create Action Plan
Communicate the Message
Seek and Adapt to Feedback
Links
NAO Report HC 940 05-06
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Effective Communication with the Public: A Toolkit
Define roles and responsibilities
Leadership and active participation: does everyone involved support the communication?
Cases:
NAO: Delivering Efficiently: Strengthening the links in public service delivery chains, HC 940 Session 2005-2006, Part 3, Figure 19:
Questions to consider: Leadership and accountability.
Last modified: Thursday 26/04/2007
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