Key Aspects

• Set Aims & Objectives
• Define Roles & Responsibilities
• Create Action Plan
• Communicate the Message
• Seek and Adapt to Feedback
• High Level Questions
• Cases

Links

• NAO Report HC 940 05-06
• NAO: Improving Government Forms

Submit Feedback

Seek and adapt to feedback

Feedback mechanism: are we receiving the required feedback?

Cases:

• NAO: Delivering Efficiently: Strengthening the links in public service delivery chains, HC 940 Session 2005-2006, Part 3, Figure 20:
  Questions to consider: Feedback and review
  
  
• NAO: Improving and reviewing government forms, paragraphs 2.25 - 2.41:
  Key methods for reviewing forms: surveys
  


• NAO: Improving and reviewing government forms, paragraphs 2.42 - 2.48:
  Key methods for reviewing forms: Focus groups