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Set Aims & Objectives
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Communicate the Message
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NAO Report HC 941 05-06
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Effective Communication with the Public: A Toolkit
Seek and adapt to feedback
Output: is the delivery of the communication happening according to plan?
Cases:
NAO: Department for Work and Pensions Delivering effective services through contact centres, HC 941 Session 2005-2006, 15 March 2006, paragraphs 5.10 - 5.21:
This section looks at the monitoring of the quality of services provided and methods to measure service quality and the seven ways by which contact centres measure quality. This section also looks at the scope to increase quality monitoring.
Last modified: Thursday 26/04/2007
Links to external sites are provided for further information. Please note that the NAO is not responsible for the content of external sites referenced.
NAO:
Department for Work and Pensions Delivering effective services
through contact centres, HC 941 Session 2005-2006, 15 March
2006, paragraphs 5.10 - 5.21:
