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C
Department for Education and Skills: partners helping to improve
cost-effectiveness and engagement
Department for International Development: ‘Rough Guide to a
Better World’ – effective partnership working
Department of Health: adding value with local partnerships
Department of Health: Tobacco control, the power of partnerships
GoGapyear website
Government Communication Network: A case study on police
recruitment
Government Communication Network: Aims and Objectives
NAO: Government Communications Network: Assessing what works
Government Communication Network: Budget Setting
Government Communication Network Case Study: Department for
Education and Skills: Partners helping to improve
cost-effectiveness and engagement
Government Communication Network Case Study: HMRC: Taxpayers equal customers: customer segmentation for
service delivery
Government Communication Network: Communicating with diverse
audiences : good practice on meeting the needs of ethnic
minority communities
Government Communication Network: Communication planning
Government Communication Network: Communication Strategies
Step-by-Step: Resources
Government Communication Network: Communication strategies
step-by-step: Vision, aim and objectives
Government Communication Network: Creating effective
communications strategies
Government Communication Network: Creating a Proposition
Government Communications Network: Dealing with the press
Government Communication Network: Evaluating Communications
Government Communication Network: Informability: plain language
guidelines
Government Communication Network: Insight
Government Communication Network: Internal Communications
Government Communication Network: Key Components
Government Communication Network: Making communications
accessible to all
Government Communication Network: Managing and measuring
reputation
Government Communication Network: Media Monitoring and
Evaluation
Government Communication Network: Risk Communications
Government Communication Network: Risks and assumptions
Government Communication Network: Segmenting audiences
Government Communication Network: Seven Steps to Creating a Risk
Communication Strategy
Government Communication Network: Strategic Planning
Improvement and Development Agency: Communications Work plan
Improvement and Development Agency: Gaining Ownership of
Communications
Improvement and Development Agency: Setting communications
objectives
Improvement and Development Agency: The communications audit
Improvement and Development Agency: What is a communications
strategy?
Improvement and Development Agency: Where the corporate
communication strategy fits into the council's work
Improvement and Development Agency: Who the Stakeholders are
Mencap: Am I making myself clear? Mencap's guidelines for
accessible writing
Mencap: Useful guides to accessibility
NAO, HM Treasury, Cabinet Office, Audit Commission and Office
for National Statistics: Choosing the right FABRIC
NAO: Improving and reviewing government forms
NAO: Independent Performance Assessment East of England
Development Agency
NAO: Joint findings on lessons to be learned from the
handling of the response to the Indian Ocean tsunami
NAO Report : An Early Progress Report on the New
Deal for Communities Programme (HC 309 03-04)
NAO Report : Better public services though
e-government (HC 704-I 01-02)
NAO Report : Compensating victims of violent
crime (HC 398 99-00)
NAO Report : Criminal Records Bureau Delivering Safer
Recruitment (HC 266 2003-2004)
NAO Report : Delivering Efficiently:
Strengthening the links in public service delivery chains
(HC 940 05-06)
NAO Report : Delivering Public Services to a
Diverse Society (HC 19-I 04-05)
NAO Report : Department for International
Development: Responding to Humanitarian Emergencies (HC 1227
02-03)
NAO Report : Department for Work and Pensions:
Dealing with the complexity of the benefits system (HC 592
05-06)
NAO Report : Department for Work and Pensions
Delivering effective services through contact centres (HC
941 05-06)
NAO Report : Department for Work and Pensions:
Using leaflets to communicate with the public about services
and entitlements (HC 797 05-06)
NAO Report : Department of Health: A Safer Place
for Patients: Learning to improve patient safety (HC 456
05-06)
NAO Report : Directory Enquiries - From 192 to
118 (HC 211 04-05)
NAO Report : Employers’ perspectives on
improving skills for employment (HC 461 05-06)
NAO Report : English Regions. Getting Citizens
Involved: Community Participation in Neighbourhood Renewal
(HC 1070 03-04)
NAO Report : Extending access to learning
through technology: Ufi and the learndirect service (HC 460
05-06)
NAO Report : Fisheries Enforcement in England (HC 563 02-03)
NAO Report : Getting it right, putting it
right: Improving decision-making and appeals in social
security benefits (HC 1142 02-03)
NAO Report : Getting the evidence: using
research in policy making (HC 586-I 02-03)
NAO Report : Good Practice in Performance
Reporting in Executive Agencies and Non-Departmental Public
Bodies (HC 272 99-00)
NAO Report : Health and Safety Executive: Improving health and
safety in the construction industry (HC 531 2003-2004)
NAO Report : Helping individuals understand and complete their tax forms
(HC 452 06-07)
NAO Report : How government agencies interact
with citizens (HC
1145 02-03)
NAO Report : Improving access to, and education about, the
moving image through the British Film Institute (HC 593
2002-2003)
NAO Report : Improving Service Delivery the Food
Standards Agency (HC 524 02-03)
NAO Report : Improving service quality: Action
in response to the inherited SERPS problem (HC 497 02-03)
NAO Report : Improving the efficiency of
postal services procurement in the public sector (HC 946-I
05-06)
NAO Report : Improving the efficiency of
postal services procurement in the public sector: A good
practice guide (HC 946-III 05-06)
NAO Report : Increased resources to improve
public services a progress report on departments'
preparations (HC 234 03-04)
NAO Report : Managing Risks to Improve Public
Services (HC 1078-I 03-04)
NAO Report : Managing the relationship to secure
a successful partnership in PFI projects (HC 375 01-02)
NAO Report : Modern Policy-Making: Ensuring
Policies Deliver Value for Money (HC 289 01-02)
NAO Report : Modernising procurement in the
Prison Service (HC 562 02-03)
NAO Report : NHS Direct in England (HC 505 01-02)
NAO Report : Opra: Tackling the risks to
pension scheme members (HC 1262 01-02)
NAO Report : Progress in Implementing Clinical
Governance in Primary Care: Lessons for the New Primary Care
Trusts (HC 100 06-07)
NAO Report : Progress in improving government efficiency (HC 802
2005-2006)
NAO Report : Progress in making e-services
accessible to all - encouraging use by older people (HC 428
02-03)
NAO Report : Progress in tackling pensioner
poverty: Encouraging take-up of entitlements (HC 1178-I
05-06)
NAO Report : Regulating housing associations'
management of financial risk (HC 399 00-01)
NAO Report : Safety, quality, efficacy:
regulating medicines in the UK (HC 255 02-03)
NAO Report : Supporting innovation: Managing risk in government
departments (HC 864 1999-2000)
NAO Report : Tackling Child Obesity – First
Steps (HC 801 05-06)
NAO Report : Tackling congestion by making better
use of England’s motorways and trunk roads (HC 15 04-05)
NAO
Report :
Tackling pensioner poverty: Encouraging take-up of entitlements
(HC 37 2002-2003)
NAO Report : The 2001 outbreak of foot and mouth
disease (HC 939 01-02)
NAO Report : The Foreign and Commonwealth Office
- Consular Services to British Nationals (HC 594 05-06)
NAO Report : The Office of Fair Trading
Enforcing competition in markets (HC 593 05-06)
NAO Report : The passport delays of summer 1999 (HC 812
98-99)
NAO Report : Using call centres to deliver public services
(HC 134 02-03)
NAO Report : Visit Britain: Bringing visitors
to Britain (HC 1160 03-04)
ODI:
Successful Communication: A Toolkit for Researchers and
Civil Society Organisations
Ofcom: Accessibility at Ofcom
The Ofcom
Consumer Panel: Capturing the consumer interest – A toolkit
for regulators and government
Ombudsman: Accessible Websites
Ombudsman: External Communications strategy
Ombudsman: How to Make a Complaint
PAC 7th Report 06-07: Department for Work and Pensions:
Using leaflets to communicate with the public about services
and entitlements
PAC 8th Report 06-07: Tackling Child Obesity—First Steps
PAC 12th Report 02-03: Tackling Pension Poverty: Encouraging
Take-up of Entitlements
PAC 15th Report 04-05: Managing risks to improve public
services
PAC 36th Report 05-06: Tackling the complexity of the
benefits system
PAC 39th Report 05-06: Consular services to British
nationals
PAC 53rd Report 05-06: Department for Work and Pensions:
Delivering effective services through contact centres
PriceWaterhouseCoopers:
Building Public Trust Awards 2006
