Delivery partnerships should be managed proactively with a comprehensive two-way dialogue to share understanding of the risks, opportunities and needs of the suppliers. Problems with the process should be quickly identified and addressed. Through joint development with the suppliers, the goals of suppliers and clients can be aligned. The key questions to be addressed can be downloaded from the 'Framework Questions' to assess how well an organisation co-operates with its delivery partners.
Overview assessment
Delivery partnerships should be managed proactively with a comprehensive two-way dialogue to share understanding of the risks, opportunities and needs of the suppliers. Problems with the process should be quickly identified and addressed. Through joint development with the suppliers, the goals of suppliers and clients can be aligned. The key questions to be addressed can be downloaded from 'Downloads & Links' to assess how well an organisation co-operates with its delivery partners.
Detailed assessment
The NAO has developed materials to support a detailed assessment
in this area. The Detailed Assessment materials identify four
critical success factors and cover processes, organisational
structure, people, and systems and tools. Please contact the NAO Efficiency Centre Team
for further information and to discuss how these materials could
be applied to your organisation.
Other sources include
'Delivering Efficiently: Strengthening the links in public service delivery chains': derives wider conclusions from the issues raised by the reports below. The report is designed as a guide to help departments and delivery partners address risks, to improve efficiency and effectiveness of current delivery chains, and to help with future delivery chains.
'Delivery Chain Analysis for Bus Services in England': identifies how the different delivery partners for Bus services in England can work more closely together as well as more efficiently and effectively.
'Tackling Child Obesity - First Steps': analyses efforts to halt the growth in child obesity. Advises on how many delivery partners can work together better, particularly within a complex delivery chain.
'Building more affordable homes: Improving the delivery of affordable housing in areas of high demand': focuses on a subset of the ODPM's Public Service Agreement target on housing. Produces guidance on how the different delivery partners can work together to achieve this target.
