• Achievement of Efficiency Gains
• Customer Needs & Demands
• External Drivers & Constraints
• Leadership
• Systems & Operations
• Delivery Partner Management
• Estates Management
• Financial Management
• Information Technology
• Internal Communication
• Organisation Design
• People Management
• Performance Management
• Processes
• Procurement
• Project Management
• Risk Management

• Framework Questions  

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Systems & Operations

Systems and operations provide the day-to-day running of an organisation's operational delivery and its supporting functions. The Efficiency Toolkit assesses what an organisation could do to make its operational delivery more efficient. This Business Area provides practical advice and guidance across 12 Modules, supplemented by relevant downloads and links where appropriate:

• Delivery partner management
• Estates management
• Financial management
• Information technology
• Internal Communication
• Organisation design
• People management
• Performance management
• Processes
• Procurement
• Project management
• Risk management

Select any of these from the navigation bar to find out more.