The Performance Management section of the toolkit looks at how an organisation's performance management contributes to its business efficiency. Performance management is about organisations collecting and monitoring information to assess its efficiency and effectiveness in relation to corporate targets and to compare themselves to others.
Overview assessment
The overview questions look to identify areas for improvement within performance management. These cover: key performance measures, corporate priorities, management information and benchmarking.
Detailed assessment
The NAO has developed materials to support a detailed assessment
in this area. These materials cover: Performance Measures,
Targets, Processes, Management Information, Corrective Action
Process, and Knowledge of Best Practice Process. Please contact
the NAO Efficiency Centre Team
for further information and to discuss how these materials could
be applied to your organisation
Other sources include
'Second validation compendium report 2003-06 PSA data systems'; 'Public Service Agreements: Managing Data Quality - Compendium Report': both NAO reports look at how government departments collect and use their performance data.
'OGC Successful Delivery Toolkit - Performance Management Plan': outlines guidance for setting up a performance management plan.
'Choosing the right FABRIC - A Framework for Performance Information': sets out general principles behind producing high quality performance information.
Links to external sites are provided for further information. Please note that the NAO is not responsible for the content of external sites referenced.
