• Major outputs

Major outputs

  • Managing and replacing the Aspire contract22 July 2014
    There are serious risks to HMRC’s business if the programme to replace the Aspire contract fails to meet its objectives by June 2017, when the contract ends.
    HC: 444, 2014-2015
    Share Managing and replacing the Aspire contract on FacebookShare Managing and replacing the Aspire contract on TwitterShare Managing and replacing the Aspire contract on LinkedIn
  • Reforming the UK border and immigration system22 July 2014
    The new directorates that replaced the former UKBA have made progress in some areas but not across the whole business.
    HC: 445, 2014-2015
    Share Reforming the UK border and immigration system on FacebookShare Reforming the UK border and immigration system on TwitterShare Reforming the UK border and immigration system on LinkedIn
  • Investigation into grants from the Big Lottery Fund and the Cabinet Office to the Big Society Network and the Society Network Foundation21 July 2014
    The NAO has today published an investigation of two grants awarded by the Big Lottery Fund and one awarded by the Cabinet Office to three related organisations.
    HC: 572, 2014-2015
    Share Investigation into grants from the Big Lottery Fund and the Cabinet Office to the Big Society Network and the Society Network Foundation on FacebookShare Investigation into grants from the Big Lottery Fund and the Cabinet Office to the Big Society Network and the Society Network Foundation on TwitterShare Investigation into grants from the Big Lottery Fund and the Cabinet Office to the Big Society Network and the Society Network Foundation on LinkedIn
  • The 2013-14 savings reported by the Efficiency and Reform Group16 July 2014
    The Efficiency and Reform Group (ERG) has achieved significant savings but further work should be done to improve the process of gathering and collating evidence.
    HC: 442, 2014-2015
    Share The 2013-14 savings reported by the Efficiency and Reform Group on FacebookShare The 2013-14 savings reported by the Efficiency and Reform Group on TwitterShare The 2013-14 savings reported by the Efficiency and Reform Group on LinkedIn
  • Out-of-hours GP services in England11 July 2014
    Although some areas of the NHS in England are achieving value for money for out-of-hours GP services, this is not the case across the board.
    HC: 439, 2014-2015
    Share Out-of-hours GP services in England on FacebookShare Out-of-hours GP services in England on TwitterShare Out-of-hours GP services in England on LinkedIn
  • Procuring new trains9 July 2014
    Long-standing issues in the rail industry and the scale of the procurements led to the DfT’s decision to lead the procurements itself, despite not having led a major rolling stock procurement before.
    HC: 531, 2014-2015
    Share Procuring new trains on FacebookShare Procuring new trains on TwitterShare Procuring new trains on LinkedIn
  • Oversight of the Private Infrastructure Development Group4 July 2014
    Despite providing substantially increased funding for PIDG (up to £700 million by 2015), the Department has not exercised enough oversight to ensure value for money has been achieved.
    HC: 265,2013-2014
    Share Oversight of the Private Infrastructure Development Group on FacebookShare Oversight of the Private Infrastructure Development Group on TwitterShare Oversight of the Private Infrastructure Development Group on LinkedIn
  • Her Majesty’s Revenue & Customs 2013-14 accounts3 July 2014
    The report covers HMRC’s progress in operating the PAYE service, its implementation of its new Real Time Information service and its performance in tax collection and in reducing error and fraud in personal tax credits.
    HC: 19, 2014-2015
    Share Her Majesty’s Revenue & Customs 2013-14 accounts on FacebookShare Her Majesty’s Revenue & Customs 2013-14 accounts on TwitterShare Her Majesty’s Revenue & Customs 2013-14 accounts on LinkedIn
  • Government grant services3 July 2014
    Government has given less attention to grants than to other policy funding mechanisms, despite grant funding being higher in value, making up 41 per cent (£292 billion) of its total expenditure.
    HC: 472, 2014-2015
    Share Government grant services on FacebookShare Government grant services on TwitterShare Government grant services on LinkedIn
  • The Work Programme2 July 2014
    After a poor start, the performance of the Work Programme is at similar levels to previous programmes but is less than original forecast. The Department has struggled to improve outcomes for harder-to-help groups. The Programme has the potential to offer value for money if it can achieve the higher rates of performance the Department now expects.
    HC: 266, 2013-2014
    Share The Work Programme on FacebookShare The Work Programme on TwitterShare The Work Programme on LinkedIn
  • Social Fund White Paper Account 2013-1430 June 2014
    For the first time since 2009-10, the Social Fund White Paper account has not been qualified on the grounds of the completeness, existence and valuation of the debt balance.
    HC: 423, 2013-2014
    Share Social Fund White Paper Account 2013-14 on FacebookShare Social Fund White Paper Account 2013-14 on TwitterShare Social Fund White Paper Account 2013-14 on LinkedIn
  • Early contracts for renewable electricity27 June 2014
    The Government awarded, without competition, £16.6 billion worth of early contracts to eight renewable generation projects at risk of investment delay.
    HC: 172 2014-15
    Share Early contracts for renewable electricity on FacebookShare Early contracts for renewable electricity on TwitterShare Early contracts for renewable electricity on LinkedIn
  • Department for Work and Pensions 2013-14 accounts26 June 2014
    The Comptroller and Auditor General has qualified his audit opinion owing to the material level of fraud and error in benefit expenditure.
    HC: 13, 2014-2015
    Share Department for Work and Pensions 2013-14 accounts on FacebookShare Department for Work and Pensions 2013-14 accounts on TwitterShare Department for Work and Pensions 2013-14 accounts on LinkedIn
  • Local government funding: Assurance to Parliament25 June 2014
    The Department has increased local authorities’ flexibility over their funding, but as a result has less information on how funds are being spent.
    HC: 174, 2014-2015
    Share Local government funding: Assurance to Parliament on FacebookShare Local government funding: Assurance to Parliament on TwitterShare Local government funding: Assurance to Parliament on LinkedIn
  • Child maintenance 2012 scheme: Early Progress20 June 2014
    The DWP has simplified the way it administers child maintenance and is approaching expected levels of performance. But overall objectives might be at risk if the number of people using family-based arrangements does not increase.
    HC: 173, 2014-2015
    Share Child maintenance 2012 scheme: Early Progress on FacebookShare Child maintenance 2012 scheme: Early Progress on TwitterShare Child maintenance 2012 scheme: Early Progress on LinkedIn
  • The centre of government19 June 2014
    This report draws together insights from our previous reports and those of the PAC on the role of, and recent changes to, the centre of government. The centre of government has responsibility for coordinating and overseeing the work of government, enabling it to achieve its strategic aims and ensuring there is a central view of the effective operation of government as a whole. Most of these strategic functions are performed by the Cabinet Office and the Treasury.
    HC: 171, 2014-2015
    Share The centre of government on FacebookShare The centre of government on TwitterShare The centre of government on LinkedIn
  • Oversight of three PFI waste projects17 June 2014
    All three projects examined by the NAO have experienced significant delays stemming from a range of problems.
    HC: 264, 2014-2015
    Share Oversight of three PFI waste projects on FacebookShare Oversight of three PFI waste projects on TwitterShare Oversight of three PFI waste projects on LinkedIn
  • Army 202011 June 2014
    The MOD decision to reduce the size of the regular Army and increase the number of trained Army reserves was taken without appropriate testing of feasibility or evaluation of risk.
    HC: 263, 2014-2015
    Share Army 2020 on FacebookShare Army 2020 on TwitterShare Army 2020 on LinkedIn
  • NAO Annual Report and Accounts 2013-149 June 2014
    The Annual Report highlights that, during 2013-14, we certified 427 accounts, published 66 value for money reports, supported 60 hearings of the Committee of Public Accounts and exceeded our cost reduction target. Our recommendations and reports helped government improve public services, and our work led to audited savings of almost £1.1 billion.
    HC: 170, 2014-2015
    Share NAO Annual Report and Accounts 2013-14 on FacebookShare NAO Annual Report and Accounts 2013-14 on TwitterShare NAO Annual Report and Accounts 2013-14 on LinkedIn
  • Maintaining strategic infrastructure: roads6 June 2014
    The lack of predictability of funding for highways authorities has practical implications for road networks and may lead to increased costs in the long term.
    HC: 169, 2014-2015
    Share Maintaining strategic infrastructure: roads on FacebookShare Maintaining strategic infrastructure: roads on TwitterShare Maintaining strategic infrastructure: roads on LinkedIn
  • Thames Tideway Tunnel: early review of potential risks to value for money5 June 2014
    The Thames Tideway Tunnel is a planned project to build a large sewer running under the River Thames. It is the Government’s preferred solution to the problem of spills from London’s sewers into the tidal part of the Thames. In response to correspondence, we explain the roles of the different parties, identify potential risks to value for money and set out what we expect good project management to look like. To avoid influencing the outcome of ongoing competitions for the construction and financing of the project, we do not evaluate the value for money of the project and the issues raised do not imply any audit judgement about its performance.
    HC: 168, 2014-2015
    Share Thames Tideway Tunnel: early review of potential risks to value for money on FacebookShare Thames Tideway Tunnel: early review of potential risks to value for money on TwitterShare Thames Tideway Tunnel: early review of potential risks to value for money on LinkedIn
  • Update on preparations for Smart Metering5 June 2014
    The economic case for the smart metering programme remains positive but there are significant risks and challenges to successful implementation, which must be managed.
    HC: 167, 2014-2015
    Share Update on preparations for Smart Metering on FacebookShare Update on preparations for Smart Metering on TwitterShare Update on preparations for Smart Metering on LinkedIn
  • Remploy’s disposal of its Enterprise Businesses3 April 2014
    Remploy and the Department for Work & Pensions completed the disposal of Remploy factories within a tight timetable and below budget.
    HC: 1183, 2013-2014
    Share Remploy’s disposal of its Enterprise Businesses on FacebookShare Remploy’s disposal of its Enterprise Businesses on TwitterShare Remploy’s disposal of its Enterprise Businesses on LinkedIn
  • The Privatisation of Royal Mail1 April 2014
    The Department was successful in floating Royal Mail. But its approach was marked by deep caution, the price of which was borne by the taxpayer.
    HC: 1182, 2013-2014
    Share The Privatisation of Royal Mail on FacebookShare The Privatisation of Royal Mail on TwitterShare The Privatisation of Royal Mail on LinkedIn
  • Update on the Next Generation Shared Services Strategy31 March 2014
    The Cabinet Office will have to work with other government departments to ensure that the full benefits of its shared services strategy are realised.
    HC: 1101, 2013-2014
    Share Update on the Next Generation Shared Services Strategy on FacebookShare Update on the Next Generation Shared Services Strategy on TwitterShare Update on the Next Generation Shared Services Strategy on LinkedIn
  • Tax reliefs28 March 2014
    There are more than 1000 tax reliefs in the UK tax system. The NAO intends to carry out future work evaluating how they are developed and implemented.
    HC: 1256, 2013-2014
    Share Tax reliefs on FacebookShare Tax reliefs on TwitterShare Tax reliefs on LinkedIn
  • Regulating financial services25 March 2014
    The new system of regulating financial services will need to demonstrate in future that the cost of two regulators achieves value for money for customers.
    HC: 1072, 2013-2014
    Share Regulating financial services on FacebookShare Regulating financial services on TwitterShare Regulating financial services on LinkedIn
  • Making a whistleblowing policy work18 March 2014
    The National Audit Office has today published its second report on whistleblowing. The NAO’s first report reviewed whistleblowing policies from 39 bodies, including its own, against good practice.
    HC: 1152, 2013-2014
    Share Making a whistleblowing policy work on FacebookShare Making a whistleblowing policy work on TwitterShare Making a whistleblowing policy work on LinkedIn
  • Adult social care in England: overview13 March 2014
    The provision of adequate adult social care poses a significant public service challenge. Demand for care is rising while public spending is falling.
    HC: 1102, 2013-2014
    Share Adult social care in England: overview on FacebookShare Adult social care in England: overview on TwitterShare Adult social care in England: overview on LinkedIn
  • 4G radio spectrum auction: lessons learned12 March 2014
    In its sale of the 4G radio spectrum the Office of Communications (Ofcom) achieved its objective of maintaining a competitive market with a number of competing providers.
    HC: 968, 2013-2014
    Share 4G radio spectrum auction: lessons learned on FacebookShare 4G radio spectrum auction: lessons learned on TwitterShare 4G radio spectrum auction: lessons learned on LinkedIn
  • The Criminal Justice System: Landscape Review7 March 2014
    Major changes are being made to the criminal justice system, however much remains to be done to tackle inefficiency within the system.
    HC: 1098, 2013-2014
    Share The Criminal Justice System: Landscape Review on FacebookShare The Criminal Justice System: Landscape Review on TwitterShare The Criminal Justice System: Landscape Review on LinkedIn
  • The Help to Buy equity loan scheme6 March 2014
    The Help to Buy equity loan scheme is improving access to mortgage finance, but the scheme’s costs will be substantial.
    HC: 1099, 2013-2014
    Share The Help to Buy equity loan scheme on FacebookShare The Help to Buy equity loan scheme on TwitterShare The Help to Buy equity loan scheme on LinkedIn
  • Probation: landscape review5 March 2014
    The National Audit Office has today published a review, which summarizes the main elements of the reform currently under way in the probation sector, and identifies the key issues now facing those involved in probation.
    HC: 1100, 2013-2014
    Share Probation: landscape review on FacebookShare Probation: landscape review on TwitterShare Probation: landscape review on LinkedIn
  • Personal Independence Payment: early progress27 February 2014
    The DWP has had to delay the Personal Independence Payment programme’s roll-out and reduce expected savings during this Spending Review period.
    HC: 1070, 2013-2014
    Share Personal Independence Payment: early progress on FacebookShare Personal Independence Payment: early progress on TwitterShare Personal Independence Payment: early progress on LinkedIn
  • Monitor: Regulating NHS foundation trusts26 February 2014
    Monitor has achieved value for money in regulating NHS foundation trusts, and has generally been effective in helping trusts in difficulty to improve.
    HC: 1071, 2013-2014
    Share Monitor: Regulating  NHS foundation trusts on FacebookShare Monitor: Regulating  NHS foundation trusts on TwitterShare Monitor: Regulating  NHS foundation trusts on LinkedIn
  • Progress report on the Regional Growth Fund25 February 2014
    Improvements have been made to the running of the Regional Growth Fund, but there is still a significant amount of public money to allocate through the Fund.
    HC: 1097, 2013-2014
    Share Progress report on the Regional Growth Fund on FacebookShare Progress report on the Regional Growth Fund on TwitterShare Progress report on the Regional Growth Fund on LinkedIn
  • Managing debt owed to central government14 February 2014
    Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.
    HC: 967, 2013-2014
    Share Managing debt owed to central government on FacebookShare Managing debt owed to central government on TwitterShare Managing debt owed to central government on LinkedIn
  • Equipment Plan 2013 – 202313 February 2014
    MOD’s procurement budget is now more stable, despite a £754m increase in the cost of the carriers, but there are still risks to the affordability of the equipment plan.
    HC: 816, 2013-2014
    Share Equipment Plan 2013 – 2023 on FacebookShare Equipment Plan 2013 – 2023 on TwitterShare Equipment Plan 2013 – 2023 on LinkedIn
  • The Major Projects Report 201313 February 2014
    MOD’s procurement budget is now more stable, despite a £754m increase in the cost of the carriers, but there are still risks to the affordability of the equipment plan.
    HC: 817, 2013-2014
    Share The Major Projects Report 2013 on FacebookShare The Major Projects Report 2013 on TwitterShare The Major Projects Report 2013 on LinkedIn
  • Progress on public bodies reform7 February 2014
    The Public Bodies Reform Programme is making good progress in abolishing or merging public bodies and reducing their costs, but triennial reviews of remaining bodies need to be much more effective.
    HC: 1048, 2013-2014
    Share Progress on public bodies reform on FacebookShare Progress on public bodies reform on TwitterShare Progress on public bodies reform on LinkedIn
  • Major Projects Authority Annual Report 2012-13 and government project assurance4 February 2014
    This memorandum is intended to support a Public Accounts Committee hearing on the Major Projects Authority and its first annual report, published in May 2013.
    HC: 1047, 2013-2014
    Share Major Projects Authority Annual Report 2012-13 and government project assurance on FacebookShare Major Projects Authority Annual Report 2012-13 and government project assurance on TwitterShare Major Projects Authority Annual Report 2012-13 and government project assurance on LinkedIn
  • Forecasting in government to achieve value for money31 January 2014
    Inadequate forecasting is an entrenched problem for government departments, leading to poor value for money and increased costs for the taxpayer.
    HC: 969, 2013-2014
    Share Forecasting in government to achieve value for money on FacebookShare Forecasting in government to achieve value for money on TwitterShare Forecasting in government to achieve value for money on LinkedIn
  • Performance and capability of the Education Funding Agency29 January 2014
    The Education Funding Agency has fulfilled most of its day-to-day responsibilities, but faces increasing expectations from the Department for Education.
    HC: 966, 2013-2014
    Share Performance and capability of the Education Funding Agency on FacebookShare Performance and capability of the Education Funding Agency on TwitterShare Performance and capability of the Education Funding Agency on LinkedIn
  • Crossrail24 January 2014
    The DfT and Transport for London have done well to protect taxpayers’ interests in Crossrail but risks remain including delivery of the trains.
    HC: 965, 2013-2014
    Share Crossrail on FacebookShare Crossrail on TwitterShare Crossrail on LinkedIn
  • NHS waiting times for elective care in England23 January 2014
    The NAO has identified inconsistencies in the way trusts measure waiting time and errors in the time recorded.
    HC: 964, 2013-2014
    Share NHS waiting times for elective care in England on FacebookShare NHS waiting times for elective care in England on TwitterShare NHS waiting times for elective care in England on LinkedIn
  • Police accountability: Landscape review22 January 2014
    The new policing oversight framework has been in place for a year but already there are gaps in the system with the potential to undermine accountability both to the Home Office and the public.
    HC: 963, 2013-2014
    Share Police accountability: Landscape review on FacebookShare Police accountability: Landscape review on TwitterShare Police accountability: Landscape review on LinkedIn
  • The Ministry of Justice’s language services contract: Progress update22 January 2014
    Progress has been made in improving the implementation of the MoJ’s language services contract, but there are a number of areas it and Capita still need to work on.
    HC: 995, 2013-2014
    Share The Ministry of Justice’s language services contract: Progress update on FacebookShare The Ministry of Justice’s language services contract: Progress update on TwitterShare The Ministry of Justice’s language services contract: Progress update on LinkedIn
  • COMPASS contracts for the provision of accommodation for asylum seekers10 January 2014
    G4S and Serco, two of the new providers awarded Home Office contracts to provide accommodation for asylum seekers in the UK, struggled to get the contracts up and running.
    HC: 880, 2013-14
    Share COMPASS contracts for the provision of accommodation for asylum seekers on FacebookShare COMPASS contracts for the provision of accommodation for asylum seekers on TwitterShare COMPASS contracts for the provision of accommodation for asylum seekers on LinkedIn
  • Northern Ireland National Insurance Fund Account18 December 2013
    The NAO welcomes the progress being made by the Northern Ireland Social Security Agency in reducing levels of fraud and error in benefit payments.
    HC: 894, 2013-2014
    Share Northern Ireland National Insurance Fund Account on FacebookShare Northern Ireland National Insurance Fund Account on TwitterShare Northern Ireland National Insurance Fund Account on LinkedIn
  • The first sale of shares in Lloyds Banking Group18 December 2013
    The Government’s first sale of shares in Lloyds Banking Group was managed very effectively by United Kingdom Financial Investments Limited.
    HC: 883, 2013-2014
    Share The first sale of shares in Lloyds Banking Group on FacebookShare The first sale of shares in Lloyds Banking Group on TwitterShare The first sale of shares in Lloyds Banking Group on LinkedIn
  • Confiscation Orders17 December 2013
    The use of confiscation orders to deny criminals the proceeds of their crimes is not proving to be value for money.
    HC: 738, 2013-2014
    Share Confiscation Orders on FacebookShare Confiscation Orders on TwitterShare Confiscation Orders on LinkedIn
  • Council Tax Support13 December 2013
    Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.
    HC: 882, 2013-2014
    Share Council Tax Support on FacebookShare Council Tax Support on TwitterShare Council Tax Support on LinkedIn
  • Managing the prison estate12 December 2013
    The current strategy for the prison estate has provided good quality accommodation, but has resulted in the closure of several prisons that were performing well.
    HC: 735, 2013-2014
    Share Managing the prison estate on FacebookShare Managing the prison estate on TwitterShare Managing the prison estate on LinkedIn
  • Establishing Free Schools11 December 2013
    Many new Free Schools have been established quickly and at relatively low cost but the DfE will need to tackle a rising cost trend and systematically learn lessons from problems in a few early wave schools.
    HC: 881, 2013-14
    Share Establishing Free Schools on FacebookShare Establishing Free Schools on TwitterShare Establishing Free Schools on LinkedIn
  • Funding and structures for local economic growth6 December 2013
    It has not yet been demonstrated that funding mechanisms for supporting local economic growth are capable of delivering value for money.
    HC: 542, 2013-14
    Share Funding and structures for local economic growth on FacebookShare Funding and structures for local economic growth on TwitterShare Funding and structures for local economic growth on LinkedIn
  • Helping consumers to manage their money5 December 2013
    The Service has achieved value for money for debt advice but has not yet shown that its money advice is achieving value for money.
    HC: 879, 2013-2014
    Share Helping consumers to manage their money on FacebookShare Helping consumers to manage their money on TwitterShare Helping consumers to manage their money on LinkedIn
  • The regulatory effectiveness of the Charity Commission4 December 2013
    The Charity Commission is not regulating charities effectively. It fails to take tough action in some serious cases and makes poor use of its powers.
    HC: 813, 2013-2014
    Share The regulatory effectiveness of the Charity Commission on FacebookShare The regulatory effectiveness of the Charity Commission on TwitterShare The regulatory effectiveness of the Charity Commission on LinkedIn
  • The Cup Trust4 December 2013
    The NAO found that the Charity Commission did not properly consider whether The Cup Trust met the key legal requirement of being within the jurisdiction of the High Court of England and Wales before registering it as a charity in 2009, and was slow in handling the case.
    HC: 814, 2013-2014
    Share The Cup Trust on FacebookShare The Cup Trust on TwitterShare The Cup Trust on LinkedIn
  • Programmes to help families facing multiple challenges3 December 2013
    Two government programmes aiming to help families with multiple challenges, such as unemployment and anti-social behaviour, are starting to provide benefits but considerable challenges remain.
    HC: 878, 2013-2014
    Share Programmes to help families facing multiple challenges on FacebookShare Programmes to help families facing multiple challenges on TwitterShare Programmes to help families facing multiple challenges on LinkedIn
  • Student loan repayments28 November 2013
    BIS will not be well-placed to secure value for money on student loan repayments until it has a more robust strategy to improve collection performance.
    HC: 818, 2013-14
    Share Student loan repayments on FacebookShare Student loan repayments on TwitterShare Student loan repayments on LinkedIn
  • The Levy Control Framework27 November 2013
    The Levy Control Framework is a valuable tool for supporting control of costs to consumers arising from government energy policies, but it has not been fully effective in key areas.
    HC: 815, 2013-2014
    Share The Levy Control Framework on FacebookShare The Levy Control Framework on TwitterShare The Levy Control Framework on LinkedIn
  • Gift Aid and reliefs on donations21 November 2013
    HMRC and the Treasury do not know if incentives designed to increase charitable giving, at a cost to the taxpayer of £940 million in 2012-13, have resulted in more income for charities.
    HC: 733, 2013-2014
    Share Gift Aid and reliefs on donations on FacebookShare Gift Aid and reliefs on donations on TwitterShare Gift Aid and reliefs on donations on LinkedIn
  • The Ministry of Justice’s electronic monitoring contracts19 November 2013
    This memorandum sets out the events surrounding the Ministry of Justice’s process to re-compete its electronic monitoring contracts and its subsequent decision to commission a forensic audit of these contracts
    HC: 737, 2013-2014
    Share The Ministry of Justice’s electronic monitoring contracts on FacebookShare The Ministry of Justice’s electronic monitoring contracts on TwitterShare The Ministry of Justice’s electronic monitoring contracts on LinkedIn
  • Infrastructure investment: the impact on consumer bills13 November 2013
    Large-scale infrastructure spending by the private sector over ten years or more will increase consumer utility bills but government and regulators do not know by how much or whether the bills will be affordable.
    HC: 812- I, 2013-2014
    Share Infrastructure investment: the impact on consumer bills on FacebookShare Infrastructure investment: the impact on consumer bills on TwitterShare Infrastructure investment: the impact on consumer bills on LinkedIn
  • Memorandum on Managing government suppliers12 November 2013
    The NAO challenges government and its private sector contractors to work together more effectively in taxpayers’ interest and address the issues behind the current crisis of confidence in contracting out public services.
    HC: 811, 2013-2014
    Share Memorandum on Managing government suppliers on FacebookShare Memorandum on Managing government suppliers on TwitterShare Memorandum on Managing government suppliers on LinkedIn
  • Memorandum on the role of major contractors in the delivery of public services12 November 2013
    The NAO challenges government and its private sector contractors to work together more effectively in taxpayers’ interest and address the issues behind the current crisis of confidence in contracting out public services.
    HC: 810, 2013-2014
    Share Memorandum on the role of major contractors in the delivery of public services on FacebookShare Memorandum on the role of major contractors in the delivery of public services on TwitterShare Memorandum on the role of major contractors in the delivery of public services on LinkedIn
  • Maternity services in England8 November 2013
    Most women have good outcomes from NHS maternity services, but there are significant and unexplained variations in performance around the country.
    HC: 794, 2013-14
    Share Maternity services in England on FacebookShare Maternity services in England on TwitterShare Maternity services in England on LinkedIn
  • Improving access to finance for small and medium-sized enterprises1 November 2013
    The range of government initiatives to help small and medium businesses gain access to finance are not operating as a unified programme.
    HC: 734, 2013-2014
    Share Improving access to finance for small and medium-sized enterprises on FacebookShare Improving access to finance for small and medium-sized enterprises on TwitterShare Improving access to finance for small and medium-sized enterprises on LinkedIn
  • Emergency admissions to hospital: managing the demand31 October 2013
    Many emergency admissions to hospital are avoidable and many patients stay in hospital longer than is necessary.
    HC: 739, 2013-2014
    Share Emergency admissions to hospital: managing the demand on FacebookShare Emergency admissions to hospital: managing the demand on TwitterShare Emergency admissions to hospital: managing the demand on LinkedIn
  • Assurance of reported savings at Sellafield29 October 2013
    The Nuclear Decommissioning Authority’s systems for recording and challenging claimed savings at Sellafield give moderate assurance of reported overall savings since 2009-10.
    HC: 778, 2013-2014
    Share Assurance of reported savings at Sellafield on FacebookShare Assurance of reported savings at Sellafield on TwitterShare Assurance of reported savings at Sellafield on LinkedIn
  • Supporting UK exporters overseas16 October 2013
    The FCO and UKTI will need to contribute much more effectively to efforts to increase the value of UK exports to £1 trillion a year by 2020.
    HC: 732, 2013-2014
    Share Supporting UK exporters overseas on FacebookShare Supporting UK exporters overseas on TwitterShare Supporting UK exporters overseas on LinkedIn
  • The Sovereign Grant10 October 2013
    The National Audit Office has today supplied a memorandum to the Public Accounts Committee on the Sovereign Grant and its financial management.
    HC: 722, 2013-2014
    Share The Sovereign Grant on FacebookShare The Sovereign Grant on TwitterShare The Sovereign Grant on LinkedIn
  • Food safety and authenticity in the processed meat supply chain10 October 2013
    The horsemeat incident in January 2013 exposed weaknesses in control in the food supply chain.
    HC: 685, 2013-2014
    Share Food safety and authenticity in the processed meat supply chain on FacebookShare Food safety and authenticity in the processed meat supply chain on TwitterShare Food safety and authenticity in the processed meat supply chain on LinkedIn
  • Confidentiality clauses and special severance payments – follow up8 October 2013
    The NAO reports on the use of confidentiality clauses and severance payments in three more areas of government.
    HC: 684, 2013-14
    Share Confidentiality clauses and special severance payments – follow up on FacebookShare Confidentiality clauses and special severance payments – follow up on TwitterShare Confidentiality clauses and special severance payments – follow up on LinkedIn
  • Spinning-out MyCSP as a mutual joint venture12 September 2013
    MyCSP has the potential to be good value for money with a projected saving of 50 per cent on costs, but the Cabinet Office and MyCSP still face many large challenges in transforming the service.
    HC: 538, 2013-2014
    Share Spinning-out MyCSP as a mutual joint venture on FacebookShare Spinning-out MyCSP as a mutual joint venture on TwitterShare Spinning-out MyCSP as a mutual joint venture on LinkedIn
  • Managing the risks of legacy ICT to public service delivery11 September 2013
    Older ICT systems critical for the delivery of key public services (‘legacy ICT’) expose departments to risks which must be understood and managed.
    HC: 539, 2013-2014
    Share Managing the risks of legacy ICT to public service delivery on FacebookShare Managing the risks of legacy ICT to public service delivery on TwitterShare Managing the risks of legacy ICT to public service delivery on LinkedIn
  • Universal Credit: early progress5 September 2013
    Universal Credit plans were driven by an ambitious timescale, and this led to the adoption of a new approach. The programme suffered from weak management and ineffective control.
    HC: 621, 2013-2014
    Share Universal Credit: early progress on FacebookShare Universal Credit: early progress on TwitterShare Universal Credit: early progress on LinkedIn
  • The Border Force: securing the border4 September 2013
    The Border Force has successfully implemented full passenger checks and cut queuing times but at the cost of maintaining other aspects of border security.
    HC: 540, 2013-2014
    Share The Border Force: securing the border on FacebookShare The Border Force: securing the border on TwitterShare The Border Force: securing the border on LinkedIn
  • 2012-13 update on indicators of financial sustainability in the NHS18 July 2013
    There was a surplus of £2.1 billion across the NHS in 2012-13, matching that in 2011-12. However, there are signs of increasing pressure.
    HC: 590, 2013-2014
    Share 2012-13 update on indicators of financial sustainability in the NHS on FacebookShare 2012-13 update on indicators of financial sustainability in the NHS on TwitterShare 2012-13 update on indicators of financial sustainability in the NHS on LinkedIn
  • Royal Air Force Museum White Paper 2012-201318 July 2013
    Amyas Morse, the Comptroller and Auditor General, has qualified his audit opinion on the 2012-13 Royal Air Force (RAF) Museum accounts in relation to the part of the Museum staff’s pay award for which it did not have ministerial approval.
    HC: 599, 2013-2014
    Share Royal Air Force Museum White Paper 2012-2013 on FacebookShare Royal Air Force Museum White Paper 2012-2013 on TwitterShare Royal Air Force Museum White Paper 2012-2013 on LinkedIn
  • Charges for customer telephone lines18 July 2013
    Government is continuing to make extensive use of higher rate telephone numbers for customer telephone lines, despite efforts by departments to reduce their use.
    HC: 541, 2013-2014
    Share Charges for customer telephone lines on FacebookShare Charges for customer telephone lines on TwitterShare Charges for customer telephone lines on LinkedIn
  • Financial statements of the Youth Justice Board 2012-1317 July 2013
    Amyas Morse, head of the National Audit Office, has today qualified the accounts of the Youth Justice Board (YJB).
    HC: 520, 2013-2014
    Share Financial statements of the Youth Justice Board 2012-13 on FacebookShare Financial statements of the Youth Justice Board 2012-13 on TwitterShare Financial statements of the Youth Justice Board 2012-13 on LinkedIn
  • Report of the Comptroller and Auditor General: Whole of Government Accounts 2011-1217 July 2013
    The Whole of Government Accounts (WGA) are the consolidated financial statements for the whole of the UK public sector, showing what the UK Government spends and receives, and what it owns and owes.
    HC: 531, 2013-2014
    Share Report of the Comptroller and Auditor General: Whole of Government Accounts 2011-12 on FacebookShare Report of the Comptroller and Auditor General: Whole of Government Accounts 2011-12 on TwitterShare Report of the Comptroller and Auditor General: Whole of Government Accounts 2011-12 on LinkedIn
  • HM Treasury Resource Accounts 2012-1316 July 2013
    The National Audit Office has today reported on progress in the Treasury’s interventions to maintain financial stability, its wider support for the economy, its capacity to respond to future financial crises, and new reporting developments.
    HC: 34, 2013-2014
    Share HM Treasury Resource Accounts 2012-13 on FacebookShare HM Treasury Resource Accounts 2012-13 on TwitterShare HM Treasury Resource Accounts 2012-13 on LinkedIn
  • National Employment Savings Trust Corporation Accounts 2012-1316 July 2013
    The Comptroller and Auditor General has qualified his audit opinion on the regularity of the National Employment Savings Trust Corporation’s 2012-13 Annual Report and Accounts, on the ground that the Corporation incurred fraudulent expenditure in the year.
    HC: 494, 2013-14
    Share National Employment Savings Trust Corporation Accounts 2012-13 on FacebookShare National Employment Savings Trust Corporation Accounts 2012-13 on TwitterShare National Employment Savings Trust Corporation Accounts 2012-13 on LinkedIn
  • Ministry of Defence Accounts 2012-1316 July 2013
    Amyas Morse, the Comptroller and Auditor General (C&AG), has qualified his audit opinion on the MOD’s 2012-13 accounts.
    HC: 38, 2013-2014
    Share Ministry of Defence Accounts 2012-13 on FacebookShare Ministry of Defence Accounts 2012-13 on TwitterShare Ministry of Defence Accounts 2012-13 on LinkedIn
  • Government Interventions to Support Future Retirement Incomes12 July 2013
    Measures to encourage people to save for retirement are not being managed by Departments with enough coherence or accountability.
    HC: 536, 2013-2014
    Share Government Interventions to Support Future Retirement Incomes on FacebookShare Government Interventions to Support Future Retirement Incomes on TwitterShare Government Interventions to Support Future Retirement Incomes on LinkedIn
  • Managing the transition to the reformed health system10 July 2013
    Although new organisations set up as part of the reformed health system were ready to start functioning on time, the transition to the system is not yet complete.
    HC: 537, 2013-2014
    Share Managing the transition to the reformed health system on FacebookShare Managing the transition to the reformed health system on TwitterShare Managing the transition to the reformed health system on LinkedIn
  • The 2012-13 savings reported by the Efficiency and Reform Group8 July 2013
    The Efficiency and Reform Group (ERG) has achieved significant savings for the taxpayer and has improved the process of calculating government savings.
    HC: 126, 2013-2014
    Share The 2012-13 savings reported by the Efficiency and Reform Group on FacebookShare The 2012-13 savings reported by the Efficiency and Reform Group on TwitterShare The 2012-13 savings reported by the Efficiency and Reform Group on LinkedIn
  • The rural broadband programme5 July 2013
    The programme to make superfast broadband widely available in each area of the UK is currently expected to be delivered nearly two years later than planned.
    HC: 535, 2013-2014
    Share The rural broadband programme on FacebookShare The rural broadband programme on TwitterShare The rural broadband programme on LinkedIn
  • Office of Communications Section 400 (licence fees and penalties) account4 July 2013
    Our report provides assurance to Parliament over the regularity and propriety of the high-value transactions generated by the 4G auction process.
    HC: 390, 2013-2014
    Share Office of Communications Section 400 (licence fees and penalties) account on FacebookShare Office of Communications Section 400 (licence fees and penalties) account on TwitterShare Office of Communications Section 400 (licence fees and penalties) account on LinkedIn
  • Malaria3 July 2013
    Malaria is a serious health risk. Further progress in the fight against the disease will depend on a growth in commitment and capacity from countries receiving UK aid.
    HC: 534, 2013-14
    Share Malaria on FacebookShare Malaria on TwitterShare Malaria on LinkedIn
  • Social Fund White Paper Account 2012-1328 June 2013
    The Comptroller and Auditor General’s audit of the DWP’s Social Fund White Paper Account for 2012-13 has revealed substantial improvements in many areas over which he had previously expressed concerns.
    HC: 393, 2013-2014
    Share Social Fund White Paper Account 2012-13 on FacebookShare Social Fund White Paper Account 2012-13 on TwitterShare Social Fund White Paper Account 2012-13 on LinkedIn
  • Confidentiality clauses and special severance payments21 June 2013
    There is a lack of transparency, consistency and accountability in the use of compromise agreements in the public sector and little is being done to change this.
    HC: 130, 2013-14
    Share Confidentiality clauses and special severance payments on FacebookShare Confidentiality clauses and special severance payments on TwitterShare Confidentiality clauses and special severance payments on LinkedIn
  • Building capability in the Senior Civil Service to meet today’s challenges19 June 2013
    The government now accepts the urgent need for a skilled cross-departmental leadership group - but this requires changing the long-standing culture of the Senior Civil Service.
    HC: 129, 2013-14
    Share Building capability in the Senior Civil Service to meet today’s challenges on FacebookShare Building capability in the Senior Civil Service to meet today’s challenges on TwitterShare Building capability in the Senior Civil Service to meet today’s challenges on LinkedIn
  • Financial management in government13 June 2013
    Stronger financial management will be needed in departments if they are to speed up the restructuring of service delivery.
    HC: 131, 2013-14
    Share Financial management in government on FacebookShare Financial management in government on TwitterShare Financial management in government on LinkedIn
  • Progress in tackling tobacco smuggling6 June 2013
    Tobacco smuggling is a significant threat to tax revenues. HMRC’s renewed strategy sets out the right measures but the Department’s performance is disappointing.
    HC: 226, 2013-14
    Share Progress in tackling tobacco smuggling on FacebookShare Progress in tackling tobacco smuggling on TwitterShare Progress in tackling tobacco smuggling on LinkedIn
  • Progress in delivering the Thameslink programme5 June 2013
    Thameslink aims to reduce overcrowding and journey times. Initial progress has been good but a 3 year delay in awarding the train contract puts the 2018 programme deadline at risk.
    HC: 227, 2013-14
    Share Progress in delivering the Thameslink programme on FacebookShare Progress in delivering the Thameslink programme on TwitterShare Progress in delivering the Thameslink programme on LinkedIn
  • Access to clinical trial information and the stockpiling of Tamiflu21 May 2013
    There is broad agreement that Tamiflu reduces the length of illness, but the consensus breaks down on whether it prevents serious complications and deaths.
    HC: 125, 2013-14
    Share Access to clinical trial information and the stockpiling of Tamiflu on FacebookShare Access to clinical trial information and the stockpiling of Tamiflu on TwitterShare Access to clinical trial information and the stockpiling of Tamiflu on LinkedIn
  • NAO Annual Report and Accounts 2012-1321 May 2013
    The Annual Report highlights that, during 2012-13, we certified 437 accounts, published 63 value for money reports, supported 57 hearings of the Committee of Public Accounts and met our efficiency targets. Our recommendations and reports helped government improve public services, and our work led to audited savings of almost £1.2 billion.
    HC: 62, 2013-2014
    Share NAO Annual Report and Accounts 2012-13 on FacebookShare NAO Annual Report and Accounts 2012-13 on TwitterShare NAO Annual Report and Accounts 2012-13 on LinkedIn
  • High Speed 2: A review of early programme preparation16 May 2013
    The strategic case for HS2, in terms of increasing rail capacity and generating regional growth, has still to be demonstrated clearly.
    HC: 124, 2013-2014
    Share High Speed 2: A review of early programme preparation on FacebookShare High Speed 2: A review of early programme preparation on TwitterShare High Speed 2: A review of early programme preparation on LinkedIn
  • Carrier Strike: The 2012 reversion decision10 May 2013
    The MOD acted promptly to revert to the decision to buy the vertical take-off version of the Joint Strike Fighter but will have to manage significant risks.
    HC: 63, 2013-2014
    Share Carrier Strike: The 2012 reversion decision on FacebookShare Carrier Strike: The 2012 reversion decision on TwitterShare Carrier Strike: The 2012 reversion decision on LinkedIn
  • Administering the Equitable Life Payment Scheme24 April 2013
    The Equitable Life payment scheme runs the risk of failing to meet payment targets and over-running on costs. (If you think you may be entitled to a payment, please contact The Equitable Life Payment Scheme or call 0300 0200 150)
    HC: 1043
    Share Administering the Equitable Life Payment Scheme on FacebookShare Administering the Equitable Life Payment Scheme on TwitterShare Administering the Equitable Life Payment Scheme on LinkedIn
  • The Efficiency and Reform Group17 April 2013
    ERG has contributed significantly to departmental savings in 2011-12 but substantial and sustainable new savings streams will be needed to achieve £20bn of savings in 2014-15.
    HC: 956, 2012 - 2013
    Share The Efficiency and Reform Group on FacebookShare The Efficiency and Reform Group on TwitterShare The Efficiency and Reform Group on LinkedIn
  • Digital Britain 2: Putting users at the heart of government’s digital services28 March 2013
    There is scope for greater use of online public services but there are still significant numbers of people who cannot go online or do not wish to do so.
    HC: 1048, 2012-2013
    Share Digital Britain 2: Putting users at the heart of government’s digital services on FacebookShare Digital Britain 2: Putting users at the heart of government’s digital services on TwitterShare Digital Britain 2: Putting users at the heart of government’s digital services on LinkedIn
  • The New Homes Bonus27 March 2013
    The NAO believes a review of the New Homes Bonus scheme is essential to ensure the Department understands the substantial financial risks to local authorities.
    HC: 1047, 2012-2013
    Share The New Homes Bonus on FacebookShare The New Homes Bonus on TwitterShare The New Homes Bonus on LinkedIn
  • Police procurement26 March 2013
    Police forces in England and Wales could make savings by working together to improve their buying power for essential goods and services
    HC: 1046, 2012-2013
    Share Police procurement on FacebookShare Police procurement on TwitterShare Police procurement on LinkedIn
  • Capital funding for new school places15 March 2013
    The Department has increased funding for new school places, but there are indications of real strain, with 256,000 new places still needed by 2014/15.
    HC: 1042, Session 2012-13
    Share Capital funding for new school places on FacebookShare Capital funding for new school places on TwitterShare Capital funding for new school places on LinkedIn
  • Case study on integration: Measuring the costs and benefits of Whole-Place Community Budgets13 March 2013
    By operating in a more integrated way, government could reduce inefficiencies in public services and deliver a better service to citizens. A case study on the Whole-Place Community Budget pilots points to the potential benefits on offer where public services are integrated more effectively.
    HC: 1040, 2012-2013
    Share Case study on integration: Measuring the costs and benefits of Whole-Place Community Budgets on FacebookShare Case study on integration: Measuring the costs and benefits of Whole-Place Community Budgets on TwitterShare Case study on integration: Measuring the costs and benefits of Whole-Place Community Budgets on LinkedIn
  • Cabinet Office and HM Treasury – Integration across government13 March 2013
    By operating in a more integrated way, government could reduce inefficiencies in public services and deliver a better service to citizens.
    HC: 1041, 2012-2013
    Share Cabinet Office and HM Treasury – Integration across government on FacebookShare Cabinet Office and HM Treasury – Integration across government on TwitterShare Cabinet Office and HM Treasury – Integration across government on LinkedIn
  • Memorandum on the provision of the out-of-hours GP service in Cornwall11 March 2013
    A memorandum on the provision of out-of-hours GP services in Cornwall found whistleblowers played a significant role in highlighting concerns about the service.
    HC: 1016, 2012-2013
    Share Memorandum on the provision of the out-of-hours GP service in Cornwall on FacebookShare Memorandum on the provision of the out-of-hours GP service in Cornwall on TwitterShare Memorandum on the provision of the out-of-hours GP service in Cornwall on LinkedIn
  • Improving government procurement27 February 2013
    The government’s procurement strategy has led to savings. But, a cultural shift is needed if government is to obtain all the benefits available.
    HC: 996, 2012-2013
    Share Improving government procurement on FacebookShare Improving government procurement on TwitterShare Improving government procurement on LinkedIn
  • Tackling tax credits error and fraud14 February 2013
    HMRC has improved its approach to tackling error and fraud in tax credits but still lost £2.3 billion in 2010-11.
    HC: 891, 2012-2013
    Share Tackling tax credits error and fraud on FacebookShare Tackling tax credits error and fraud on TwitterShare Tackling tax credits error and fraud on LinkedIn
  • Responding to change in jobcentres13 February 2013
    The jobcentre network has coped well in the economic downturn, but must improve performance measures if it is to support claimants effectively.
    HC: 955, 2012-2013
    Share Responding to change in jobcentres on FacebookShare Responding to change in jobcentres on TwitterShare Responding to change in jobcentres on LinkedIn
  • The UK cyber security strategy: Landscape review12 February 2013
    An NAO review of the Government’s strategy for cyber security indicates that, although at an early stage, activities are already beginning to deliver benefits.
    HC: 890, 2012-2013
    Share The UK cyber security strategy: Landscape review on FacebookShare The UK cyber security strategy: Landscape review on TwitterShare The UK cyber security strategy: Landscape review on LinkedIn
  • HM Revenue and Customs: Progress on reducing costs7 February 2013
    In 2011-12 HMRC maintained its performance while reducing staff and spending but it is too early to tell what the long-term impact of cost reduction will be.
    HC: 889, 2012-2013
    Share HM Revenue and Customs: Progress on reducing costs on FacebookShare HM Revenue and Customs: Progress on reducing costs on TwitterShare HM Revenue and Customs: Progress on reducing costs on LinkedIn
  • Managing NHS hospital consultants6 February 2013
    The 2003 contract for hospital consultants delivered many expected benefits, but there is room for improvement in how trusts manage their consultants.
    HC: 885, 2012-2013
    Share Managing NHS hospital consultants on FacebookShare Managing NHS hospital consultants on TwitterShare Managing NHS hospital consultants on LinkedIn
  • Ministry of Defence: Equipment plan 2012-202231 January 2013
    The NAO has reported on the 2012-22 Equipment Plan of the Ministry of Defence.
    HC: 886, 2012-2013
    Share Ministry of Defence: Equipment plan 2012-2022 on FacebookShare Ministry of Defence: Equipment plan 2012-2022 on TwitterShare Ministry of Defence: Equipment plan 2012-2022 on LinkedIn
  • Early action: landscape review31 January 2013
    Early action has the potential to improve outcomes and value for money, but evidence of its impact and cost-effectiveness is currently patchy.
    HC: 683, 2012-2013
    Share Early action: landscape review on FacebookShare Early action: landscape review on TwitterShare Early action: landscape review on LinkedIn
  • Financial sustainability of local authorities30 January 2013
    The NAO examines central government's approach to the funding of local authorities as they deal with reduced funding without reducing services.
    HC: 888, 2012-2013
    Share Financial sustainability of local authorities on FacebookShare Financial sustainability of local authorities on TwitterShare Financial sustainability of local authorities on LinkedIn
  • The impact of government’s ICT savings initiatives23 January 2013
    Government initiatives to reduce ICT spending are starting to work but the challenge will be to use ICT to reform public services and how government works.
    HC: 887, 2012-2013
    Share The impact of government’s ICT savings initiatives on FacebookShare The impact of government’s ICT savings initiatives on TwitterShare The impact of government’s ICT savings initiatives on LinkedIn
  • HM Treasury: Planning for economic infrastructure16 January 2013
    The NAO has highlighted five risks to the value for money of some national infrastructure projects.
    HC: 595, 2012-2013
    Share HM Treasury: Planning for economic infrastructure on FacebookShare HM Treasury: Planning for economic infrastructure on TwitterShare HM Treasury: Planning for economic infrastructure on LinkedIn
  • Ministry of Defence – The Major Projects Report 201210 January 2013
    There are signs MOD has begun to make trade-offs with cost, time and technical requirements. But some major projects still suffer cost rises and delay.
    HC: 684, 2012 - 2013
    Share Ministry of Defence – The Major Projects Report 2012 on FacebookShare Ministry of Defence – The Major Projects Report 2012 on TwitterShare Ministry of Defence – The Major Projects Report 2012 on LinkedIn
  • Office of Fair Trading: regulating consumer credit19 December 2012
    Regulation of the consumer credit market is providing benefits to consumers, but is not minimizing consumer harm from unscrupulous trading practices.
    HC: 685, 2012-2013
    Share Office of Fair Trading: regulating consumer credit on FacebookShare Office of Fair Trading: regulating consumer credit on TwitterShare Office of Fair Trading: regulating consumer credit on LinkedIn
  • HM Revenue & Customs: Customer service performance18 December 2012
    Despite some welcome improvements, HMRC's performance in answering calls from the public is poor value for money.
    HC: 795, 2012-2013
    Share HM Revenue & Customs: Customer service performance on FacebookShare HM Revenue & Customs: Customer service performance on TwitterShare HM Revenue & Customs: Customer service performance on LinkedIn
  • A commentary for the Committee of Public Accounts on the Work Programme outcome statistics13 December 2012
    This commentary, on the first set of Work Programme data, has been produced for the Committee of Public Accounts.
    HC: 832, 2012-2013
    Share A commentary for the Committee of Public Accounts on the Work Programme outcome statistics on FacebookShare A commentary for the Committee of Public Accounts on the Work Programme outcome statistics on TwitterShare A commentary for the Committee of Public Accounts on the Work Programme outcome statistics on LinkedIn
  • Progress in making NHS efficiency savings13 December 2012
    The NHS made a substantial amount of efficiency savings in 2011-12. These will need to be sustained and built on if savings targets are to be met.
    HC: 686, 2012-2013
    Share Progress in making NHS efficiency savings on FacebookShare Progress in making NHS efficiency savings on TwitterShare Progress in making NHS efficiency savings on LinkedIn
  • Streamlining farm oversight12 December 2012
    Farm oversight activity does not deliver value for money for the taxpayer and continues to burden compliant farmers unnecessarily.
    HC: 797, 2012-2013
    Share Streamlining farm oversight on FacebookShare Streamlining farm oversight on TwitterShare Streamlining farm oversight on LinkedIn
  • Lessons from cancelling the InterCity West Coast franchise competition7 December 2012
    The competition to let this franchise lacked oversight. The full cost to the taxpayer is unknown, but likely to be significant.
    HC: 796, 2012-2013
    Share Lessons from cancelling the InterCity West Coast franchise competition on FacebookShare Lessons from cancelling the InterCity West Coast franchise competition on TwitterShare Lessons from cancelling the InterCity West Coast franchise competition on LinkedIn
  • The London 2012 Olympic Games and Paralympic Games: post-Games review5 December 2012
    The NAO has underlined the success of the 2012 Games and stressed the importance of building on that success to deliver legacy benefits.
    HC: 794, 2012-2013
    Share The London 2012 Olympic Games and Paralympic Games: post-Games review on FacebookShare The London 2012 Olympic Games and Paralympic Games: post-Games review on TwitterShare The London 2012 Olympic Games and Paralympic Games: post-Games review on LinkedIn
  • Peterborough and Stamford Hospitals NHS Foundation Trust29 November 2012
    The Trust board’s poor financial management and procurement of an unaffordable PFI scheme have left the Trust in a critical financial position.
    HC: 658, 2012-2013
    Share Peterborough and Stamford Hospitals NHS Foundation Trust on FacebookShare Peterborough and Stamford Hospitals NHS Foundation Trust on TwitterShare Peterborough and Stamford Hospitals NHS Foundation Trust on LinkedIn
  • Managing the expansion of the academies programme22 November 2012
    The rapid expansion of the programme has been a significant achievement, but the DfE was unprepared for the scale of the financial implications.
    HC: 682, 2012-2013
    Share Managing the expansion of the academies programme on FacebookShare Managing the expansion of the academies programme on TwitterShare Managing the expansion of the academies programme on LinkedIn
  • Tax avoidance: tackling marketed avoidance schemes21 November 2012
    HMRC is making some headway in reducing opportunities for tax avoidance, but over 100 new schemes have been disclosed in each of the last four years.
    HC: 730, 2012-2013
    Share Tax avoidance: tackling marketed avoidance schemes on FacebookShare Tax avoidance: tackling marketed avoidance schemes on TwitterShare Tax avoidance: tackling marketed avoidance schemes on LinkedIn
  • The franchising of Hinchingbrooke Health Care NHS Trust8 November 2012
    The first private company awarded a franchise to run an NHS hospital has made improvements in some clinical areas, but big financial challenges remain.
    HC: 628, 2012-2013
    Share The franchising of Hinchingbrooke Health Care NHS Trust on FacebookShare The franchising of Hinchingbrooke Health Care NHS Trust on TwitterShare The franchising of Hinchingbrooke Health Care NHS Trust on LinkedIn
  • Managing risk reduction at Sellafield7 November 2012
    There are significant uncertainties in plans for cleaning-up Sellafield. The Authority is working to understand and address project under-performance.
    HC: 630, 2012-2013
    Share Managing risk reduction at Sellafield on FacebookShare Managing risk reduction at Sellafield on TwitterShare Managing risk reduction at Sellafield on LinkedIn
  • Managing the impact of Housing Benefit reform1 November 2012
    DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.
    HC: 681, 2012-2013
    Share Managing the impact of Housing Benefit reform on FacebookShare Managing the impact of Housing Benefit reform on TwitterShare Managing the impact of Housing Benefit reform on LinkedIn
  • Report of the Comptroller and Auditor General: Whole of Government Accounts 2010-1131 October 2012
    The Whole of Government Accounts (WGA) are an audited set of accounts showing in one place the financial position of the whole public sector. However, the NAO considers that the picture is incomplete.
    HC: 687, 2012-2013
    Share Report of the Comptroller and Auditor General: Whole of Government Accounts 2010-11 on FacebookShare Report of the Comptroller and Auditor General: Whole of Government Accounts 2010-11 on TwitterShare Report of the Comptroller and Auditor General: Whole of Government Accounts 2010-11 on LinkedIn
  • Funding for local transport: an overview25 October 2012
    As the funding and provision of transport decentralises, this report gives an overview of the landscape and highlights issues and risks.
    HC: 629, 2012-2013
    Share Funding for local transport: an overview on FacebookShare Funding for local transport: an overview on TwitterShare Funding for local transport: an overview on LinkedIn
  • Managing budgeting in government18 October 2012
    The Government's ability to show that its spending decisions represent the best value for money is being hindered by the patchy availability of good information.
    HC: 597, 2012-2013
    Share Managing budgeting in government on FacebookShare Managing budgeting in government on TwitterShare Managing budgeting in government on LinkedIn
  • DFID: The multilateral aid review19 September 2012
    The 2011 DfID review of the £3.6bn spent through multilateral organisations (such as the UN) is a significant step towards achieving value for money.
    HC: 594, 2012-2013
    Share DFID: The multilateral aid review on FacebookShare DFID: The multilateral aid review on TwitterShare DFID: The multilateral aid review on LinkedIn
  • Restructuring of the National Offender Management Service18 September 2012
    The Agency will find it more difficult to meet its savings targets now that some sentencing reforms designed to reduce the prison population have been dropped.
    HC: 593, 2012-2013
    Share Restructuring of the National Offender Management Service on FacebookShare Restructuring of the National Offender Management Service on TwitterShare Restructuring of the National Offender Management Service on LinkedIn
  • Improving the delivery of animal health and welfare services through the Business Reform Programme18 July 2012
    Defra should continue to fund the Agency to complete this programme to improve the management of animal disease and secure the full benefits of the new ICT.
    HC: 468, 2012-2013
    Share Improving the delivery of animal health and welfare services through the Business Reform Programme on FacebookShare Improving the delivery of animal health and welfare services through the Business Reform Programme on TwitterShare Improving the delivery of animal health and welfare services through the Business Reform Programme on LinkedIn
  • The UK Border Agency and Border Force: Progress in cutting costs and improving performance17 July 2012
    Both organisations have achieved cost reduction and performance improvement, but poor planning and delayed delivery of projects hampered progress.
    HC: 467, 2012-2013
    Share The UK Border Agency and Border Force: Progress in cutting costs and improving performance on FacebookShare The UK Border Agency and Border Force: Progress in cutting costs and improving performance on TwitterShare The UK Border Agency and Border Force: Progress in cutting costs and improving performance on LinkedIn
  • Department for Business, Innovation and Skills: Financial management report12 July 2012
    BIS needs more coherent planning, rather than short-term fire fighting, to meet its spending review challenges and deliver better value for money.
    HC: 507, 2012-2013
    Share Department for Business, Innovation and Skills: Financial management report on FacebookShare Department for Business, Innovation and Skills: Financial management report on TwitterShare Department for Business, Innovation and Skills: Financial management report on LinkedIn
  • Regulating defined contribution pension schemes11 July 2012
    The Pensions Regulator and other agencies regulating defined contribution pension schemes should take a concerted approach towards collecting evidence and assessing risks to members.
    HC: 466, 2012-2013
    Share Regulating defined contribution pension schemes on FacebookShare Regulating defined contribution pension schemes on TwitterShare Regulating defined contribution pension schemes on LinkedIn
  • Securing the future financial sustainability of the NHS5 July 2012
    The NHS delivered a £2.1bn surplus in 2011-12 but there is some financial distress in NHS trusts with some very large deficits.
    HC: 191, 2012-2013
    Share Securing the future financial sustainability of the NHS on FacebookShare Securing the future financial sustainability of the NHS on TwitterShare Securing the future financial sustainability of the NHS on LinkedIn
  • Financial viability of the social housing sector: introducing the Affordable Homes Programme4 July 2012
    The Programme launch has been successful, however key risks remain such as the planned delivery of new homes towards the end of the programme period.
    HC: 465, 2012-2013
    Share Financial viability of the social housing sector: introducing the Affordable Homes Programme on FacebookShare Financial viability of the social housing sector: introducing the Affordable Homes Programme on TwitterShare Financial viability of the social housing sector: introducing the Affordable Homes Programme on LinkedIn
  • Healthcare across the UK: A comparison of the NHS in England, Scotland, Wales and Northern Ireland29 June 2012
    The report finds variations in health outcomes across the four nations, and will help health departments examine how better value for money could be achieved.
    HC: 192, 2012-2013
    Share Healthcare across the UK: A comparison of the NHS in England, Scotland, Wales and Northern Ireland on FacebookShare Healthcare across the UK: A comparison of the NHS in England, Scotland, Wales and Northern Ireland on TwitterShare Healthcare across the UK: A comparison of the NHS in England, Scotland, Wales and Northern Ireland on LinkedIn
  • Managing the defence inventory28 June 2012
    The MOD is buying more inventory than it uses and not consistently disposing of stock it no longer needs using money that could be spent elsewhere.
    HC: 190, 2012-2013
    Share Managing the defence inventory on FacebookShare Managing the defence inventory on TwitterShare Managing the defence inventory on LinkedIn
  • Offshore electricity transmission: a new model for delivering infrastructure22 June 2012
    Using competition to award companies licences to transmit electricity from offshore wind farms has benefits but consumers might end up bearing the cost of inflation.
    HC: 22, 2012-2013
    Share Offshore electricity transmission: a new model for delivering infrastructure on FacebookShare Offshore electricity transmission: a new model for delivering infrastructure on TwitterShare Offshore electricity transmission: a new model for delivering infrastructure on LinkedIn
  • The effectiveness of internal audit in central government20 June 2012
    Internal audit costs government around £70 million each year, but quality varies and it is poor value for money.
    HC: 23, 2012-2013
    Share The effectiveness of internal audit in central government on FacebookShare The effectiveness of internal audit in central government on TwitterShare The effectiveness of internal audit in central government on LinkedIn
  • Settling large tax disputes14 June 2012
    Following review by a former tax judge, the NAO concludes that all five settlements were reasonable but there is concern over the settlement processes.
    HC: 188, 2012-2013
    Share Settling large tax disputes on FacebookShare Settling large tax disputes on TwitterShare Settling large tax disputes on LinkedIn
  • Central government’s communication and engagement with local government13 June 2012
    Central government needs to have better engagement with local government, particularly as more services are devolved.
    HC: 187, 2012-2013
    Share Central government’s communication and engagement with local government on FacebookShare Central government’s communication and engagement with local government on TwitterShare Central government’s communication and engagement with local government on LinkedIn
  • The management of adult diabetes services in the NHS23 May 2012
    Diabetes care in the NHS is poor, with low achievement of treatment standards, high numbers of avoidable deaths and annual spending reaching an estimated £3.9 billion.
    HC: 21, 2012-2013
    Share The management of adult diabetes services in the NHS on FacebookShare The management of adult diabetes services in the NHS on TwitterShare The management of adult diabetes services in the NHS on LinkedIn
  • The creation and sale of Northern Rock plc18 May 2012
    The Treasury's 2009 decision to split Northern Rock in two was reasonable at the time but the final net cost to the taxpayer could be some £2 billion.
    HC: 20, 2012-2013
    Share The creation and sale of Northern Rock plc on FacebookShare The creation and sale of Northern Rock plc on TwitterShare The creation and sale of Northern Rock plc on LinkedIn
  • Preventing fraud in contracted employment programmes16 May 2012
    Reported fraud in Employment Programmes is low despite past flaws such as in the New Deal. New improvement controls are better, yet risks remain.
    HC: 90, 2012-2013
    Share Preventing fraud in contracted employment programmes on FacebookShare Preventing fraud in contracted employment programmes on TwitterShare Preventing fraud in contracted employment programmes on LinkedIn
  • The Regional Growth Fund11 May 2012
    The £1.4 billion funding could result in 41,000 extra full-time equivalent private sector jobs but thousands more could have been created from the same resources.
    HC: 17, 2012-2013
    Share The Regional Growth Fund on FacebookShare The Regional Growth Fund on TwitterShare The Regional Growth Fund on LinkedIn
  • Assurance for major projects2 May 2012
    Significant changes have been made to the assurance system for major projects but Government needs to do more as the system is not yet 'built to last'.
    HC: 1698, 2010-2012
    Share Assurance for major projects on FacebookShare Assurance for major projects on TwitterShare Assurance for major projects on LinkedIn
  • Financial management in the Home Office26 April 2012
    The Home Office has improved the financial management of its core business but strengths at the centre are not being demonstrated in its 'change programmes'.
    HC: 1832, 2010-2012
    Share Financial management in the Home Office on FacebookShare Financial management in the Home Office on TwitterShare Financial management in the Home Office on LinkedIn
  • Implementing transparency18 April 2012
    Better access to public information can improve accountability and service delivery. Government needs a firm grasp of whether that potential is being realised.
    HC: 1833, 2010-2012
    Share Implementing transparency on FacebookShare Implementing transparency on TwitterShare Implementing transparency on LinkedIn
  • The completion and sale of High Speed 128 March 2012
    The HS1 project has delivered a high performing line, which was subsequently sold in a well-managed way. But international passenger numbers are falling far short of forecasts and the project costs exceed the value of journey time saving benefits.
    HC: 1834, 2010-2012
    Share The completion and sale of High Speed 1 on FacebookShare The completion and sale of High Speed 1 on TwitterShare The completion and sale of High Speed 1 on LinkedIn
  • Immigration: The Points Based System – Student Route27 March 2012
    This system was implemented by the UK Border Agency with predictable flaws. The Agency has taken little action to prevent and detect students overstaying or working in breach of their visa conditions.
    HC: 1827, 2010-2012
    Share Immigration: The Points Based System – Student Route on FacebookShare Immigration: The Points Based System – Student Route on TwitterShare Immigration: The Points Based System – Student Route on LinkedIn
  • The Government Procurement Card20 March 2012
    Used appropriately, GPC can be a cost-effective way for government to procure goods and services. However, there is no up to date value-for-money case quantifying the benefits of the cards. There has also been a lack of clear central guidance on when the cards are the most appropriate way to procure goods and services.
    HC: 1828, 2010-2012
    Share The Government Procurement Card on FacebookShare The Government Procurement Card on TwitterShare The Government Procurement Card on LinkedIn
  • Carbon capture and storage: lessons from the competition for the first UK demonstration16 March 2012
    This competition was launched in 2007 with insufficient planning and recognition of the commercial risks and cancelled four years later. With commercial scale carbon capture and storage technology still to be developed, DECC must learn from the failure of this project.
    HC: 1829, 2010-2012
    Share Carbon capture and storage: lessons from the competition for the first UK demonstration on FacebookShare Carbon capture and storage: lessons from the competition for the first UK demonstration on TwitterShare Carbon capture and storage: lessons from the competition for the first UK demonstration on LinkedIn
  • Managing early departures in central government15 March 2012
    Departments have acted quickly to reduce staff numbers and this should bring significant savings. To sustain these savings, and deliver long-term value for money improvements, staff numbers must stay at these reduced levels and departments must develop new ways of working.
    HC: 1795 2010-2012
    Share Managing early departures in central government on FacebookShare Managing early departures in central government on TwitterShare Managing early departures in central government on LinkedIn
  • Efficiency and reform in government corporate functions through shared service centres7 March 2012
    By creating complex shared services over-tailored to individual departments, government has increased costs rather than made savings.
    HC: 1790 2010-2012
    Share Efficiency and reform in government corporate functions through shared service centres on FacebookShare Efficiency and reform in government corporate functions through shared service centres on TwitterShare Efficiency and reform in government corporate functions through shared service centres on LinkedIn
  • Improving the efficiency of central government office property2 March 2012
    Departments have made good progress in improving the efficiency of their office estate. However, in order to achieve the best value for money, departments should stop managing their estates in isolation from one another.
    HC: 1826 2010-2012
    Share Improving the efficiency of central government office property on FacebookShare Improving the efficiency of central government office property on TwitterShare Improving the efficiency of central government office property on LinkedIn
  • HMRC The compliance and enforcement programme1 March 2012
    A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.
    HC: 1588, 2010-2012
    Share HMRC The compliance and enforcement programme on FacebookShare HMRC The compliance and enforcement programme on TwitterShare HMRC The compliance and enforcement programme on LinkedIn
  • Child Maintenance and Enforcement Commission: cost reduction29 February 2012
    Plans by CMEC to reduce its spending are based on uncertain estimates. There is a risk that additional cuts might be needed late on in the Spending Review which could have an adverse effect on services.
    HC: 1793, 2010-2012
    Share Child Maintenance and Enforcement Commission: cost reduction on FacebookShare Child Maintenance and Enforcement Commission: cost reduction on TwitterShare Child Maintenance and Enforcement Commission: cost reduction on LinkedIn
  • Equity investment in privately financed projects10 February 2012
    Equity investors have helped to deliver many public sector infrastructure projects via the Private Finance Initiative and have managed them in ways from which the public sector can learn. Against a background of limited information, evidence gathered by the National Audit Office raises concern that the public sector is paying more than it should for equity investment.
    HC: 1792, 2010-2012
    Share Equity investment in privately financed projects on FacebookShare Equity investment in privately financed projects on TwitterShare Equity investment in privately financed projects on LinkedIn
  • Managing change in the Defence workforce9 February 2012
    The Ministry of Defence, under pressure to make rapid financial savings, is significantly reducing the size of its workforce, by over 54,000 personnel. A report today by the National Audit Office has found that these reductions are happening in advance of the Department’s fully understanding how it will operate with significantly fewer staff.
    HC: 1791, 2010-2012
    Share Managing change in the Defence workforce on FacebookShare Managing change in the Defence workforce on TwitterShare Managing change in the Defence workforce on LinkedIn
  • Delivering the free entitlement to education for three- and four-year-olds3 February 2012
    The Department for Education has made progress against many of its objectives in delivering the free entitlement to early education, but it must address variations in take-up, quality of provision and the impact on attainment in later years if it is to achieve value for money.
    HC: 1789, 2010-2012
    Share Delivering the free entitlement to education for three- and four-year-olds on FacebookShare Delivering the free entitlement to education for three- and four-year-olds on TwitterShare Delivering the free entitlement to education for three- and four-year-olds on LinkedIn
  • Cost reduction in central government: summary of progress2 February 2012
    Government departments have been successful in cutting costs and managing within their reduced spending allocations for 2010-11. However, most departments will need to cut their spending by much more over the next four years. This will not be possible without making fundamental changes.
    HC: 1788, 2010-2012
    Share Cost reduction in central government: summary of progress on FacebookShare Cost reduction in central government: summary of progress on TwitterShare Cost reduction in central government: summary of progress on LinkedIn
  • Adult apprenticeships1 February 2012
    Apprenticeships for adults offer a good return for the public money spent on them overall. However, the Department for Business, Innovation and Skills could improve value for money significantly by targeting resources on areas where the greatest economic returns can be achieved.
    HC: 1787, 2010-2012
    Share Adult apprenticeships on FacebookShare Adult apprenticeships on TwitterShare Adult apprenticeships on LinkedIn
  • Mobile technology in policing27 January 2012
    A programme to equip frontline police officers with mobile devices, such as BlackBerrys and personal data assistants, has achieved a basic level of benefits. However, as the benefits for most forces do not extend beyond this basic level, then value for money has not yet been achieved from the £80 million of expenditure.
    HC: 1765, 2010-2012
    Share Mobile technology in policing on FacebookShare Mobile technology in policing on TwitterShare Mobile technology in policing on LinkedIn
  • HM Revenue and Customs Renewed Alcohol Strategy: A progress report25 January 2012
    HMRC’s renewed strategy for dealing with alcohol duty fraud is a significant improvement on the previous strategy. However, the Department needs a reliable estimate of the tax gaps for beer and wine; and to tackle successfully the illicit diversion of duty-unpaid alcohol back into the UK market.
    HC: 1702, 2010-2012
    Share HM Revenue and Customs Renewed Alcohol Strategy: A progress report on FacebookShare HM Revenue and Customs Renewed Alcohol Strategy: A progress report on TwitterShare HM Revenue and Customs Renewed Alcohol Strategy: A progress report on LinkedIn
  • The introduction of the Work Programme24 January 2012
    The Department for Work and Pensions has introduced the Work Programme quickly, in just over a year, and this has had benefits, but the speed with which it was launched has also increased risks. The Department and providers have made assumptions about how many people the Programme will get back into work but there is a significant risk that they are over-optimistic.
    HC: 1701, 2010-2012
    Share The introduction of the Work Programme on FacebookShare The introduction of the Work Programme on TwitterShare The introduction of the Work Programme on LinkedIn
  • Reorganising central government bodies20 January 2012
    Plans to reorganize central government will bring a range of functions closer to ministers, and the Cabinet Office and departments are on course to deliver cost reductions. However, departments do not have a good enough grasp of the one-off costs of the reorganisation or, secondly, of the ongoing costs of continuing to provide the transferred functions.
    HC: 1703, 2010-2012
    Share Reorganising central government bodies on FacebookShare Reorganising central government bodies on TwitterShare Reorganising central government bodies on LinkedIn
  • Implementing the Government ICT Strategy: six-month review of progress21 December 2011
    The NAO commends the early progress being made by the Government in implementing its ICT Strategy but has identified areas where progress has not kept pace with the Government’s ambitions.
    HC: 1594, 2010-2012
    Share Implementing the Government ICT Strategy: six-month review of progress on FacebookShare Implementing the Government ICT Strategy: six-month review of progress on TwitterShare Implementing the Government ICT Strategy: six-month review of progress on LinkedIn
  • Services for people with neurological conditions16 December 2011
    Since 2005, when the Department of Health introduced its National Service Framework for Long-term Conditions, people with neurological conditions have had better access to health services; but key indicators of quality have worsened. The Department does not know what the Framework and additional spending of nearly 40 per cent have achieved.
    HC: 1586, 2010-2012
    Share Services for people with neurological conditions on FacebookShare Services for people with neurological conditions on TwitterShare Services for people with neurological conditions on LinkedIn
  • Reducing bureaucracy in further education in England16 December 2011
    The Department for Business, Innovation and Skills and the Skills Funding Agency are pursuing a range of initiatives to simplify funding, qualification and assurance systems in further education. However, they do not know the scale of the problem faced by further education colleges and other providers.
    HC: 1590, 2010-2012
    Share Reducing bureaucracy in further education in England on FacebookShare Reducing bureaucracy in further education in England on TwitterShare Reducing bureaucracy in further education in England on LinkedIn
  • Reducing costs in the Department for Transport14 December 2011
    The Department for Transport started its preparations for the 2010 spending review early and took steps to improve and challenge the evidence on which it based its decisions with a view to securing value for money.
    HC: 1700, 2010-2012
    Share Reducing costs in the Department for Transport on FacebookShare Reducing costs in the Department for Transport on TwitterShare Reducing costs in the Department for Transport on LinkedIn
  • Digital Britain One: Shared infrastructure and services for government online9 December 2011
    The Government has not in general measured the benefits delivered by its two central internet services Directgov and Business.gov, and the infrastructure service Government Gateway, which together cost some £90 million a year.
    HC: 1589, 2010-2012
    Share Digital Britain One: Shared infrastructure and services for government online on FacebookShare Digital Britain One: Shared infrastructure and services for government online on TwitterShare Digital Britain One: Shared infrastructure and services for government online on LinkedIn
  • Preparations for the London 2012 Olympic and Paralympic Games: Progress report December 20116 December 2011
    The Olympic Delivery Authority remains on course to deliver its work on the Olympic Park successfully. But almost all of the Public Sector Funding Package is likely to be required, with little scope for unforeseen costs to emerge in the eight months left.
    HC: 1596, 2010-2012
    Share Preparations for the London 2012 Olympic and Paralympic Games: Progress report December 2011 on FacebookShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report December 2011 on TwitterShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report December 2011 on LinkedIn
  • Core skills at HM Revenue and Customs2 December 2011
    HM Revenue and Customs will have to make sure its staff have the right skills if the Department is to succeed in cutting its running costs by 25 per cent by 2014-2015 and bringing in each year an extra £7 billion of tax revenue.
    HC: 1595, 2010-2012
    Share Core skills at HM Revenue and Customs on FacebookShare Core skills at HM Revenue and Customs on TwitterShare Core skills at HM Revenue and Customs on LinkedIn
  • The Care Quality Commission: Regulating the quality and safety of health and adult social care2 December 2011
    The Care Quality Commission had a difficult task in establishing itself and has not so far achieved value for money in regulating the quality and safety of health and adult social care in England.
    HC: 1665, 2010-2012
    Share The Care Quality Commission: Regulating the quality and safety of health and adult social care on FacebookShare The Care Quality Commission: Regulating the quality and safety of health and adult social care on TwitterShare The Care Quality Commission: Regulating the quality and safety of health and adult social care on LinkedIn
  • Report of the Comptroller and Auditor General: Whole of Government Accounts 2009-1029 November 2011
    The Whole of Government Accounts (WGA) are the very first audited set of accounts showing in one place the financial position of the whole public sector. However, the NAO considers that the picture is incomplete.
    HC: 1601, 2010-2012
    Share Report of the Comptroller and Auditor General: Whole of Government Accounts 2009-10 on FacebookShare Report of the Comptroller and Auditor General: Whole of Government Accounts 2009-10 on TwitterShare Report of the Comptroller and Auditor General: Whole of Government Accounts 2009-10 on LinkedIn
  • Carrier Strike: Supplementary Report29 November 2011
    The NAO has today issued a supplementary report on the Carrier Strike project, having been given access to briefing papers held by the National Security Secretariat in the Cabinet Office.
    HC: 1657, 2010-2012
    Share Carrier Strike: Supplementary Report on FacebookShare Carrier Strike: Supplementary Report on TwitterShare Carrier Strike: Supplementary Report on LinkedIn
  • Department for Environment, Food and Rural Affairs: Financial Management Report 201125 November 2011
    Despite the fact that the Defra has made improvements in its financial management, the NAO cannot yet conclude that the Department is achieving value for money in its financial management activity.
    HC: 1593, 2010-2012
    Share Department for Environment, Food and Rural Affairs: Financial Management Report 2011 on FacebookShare Department for Environment, Food and Rural Affairs: Financial Management Report 2011 on TwitterShare Department for Environment, Food and Rural Affairs: Financial Management Report 2011 on LinkedIn
  • Ministry of Justice: Financial Management Report 201123 November 2011
    Financial management at the Ministry of Justice has improved considerably since the National Audit Office last examined this subject in 2010. However, in some important areas, such as income collection, the Ministry still has a great deal to do.
    HC: 1591, 2010-2012
    Share Ministry of Justice: Financial Management Report 2011 on FacebookShare Ministry of Justice: Financial Management Report 2011 on TwitterShare Ministry of Justice: Financial Management Report 2011 on LinkedIn
  • Ministry of Defence: The Major Projects Report 201116 November 2011
    Action taken by the Ministry of Defence to balance its overall budget in the short term following the Strategic Defence and Security Review has contributed to a near £500 million in-year cost increase in the 15 largest defence projects.
    HC: 1520, 2010-2012
    Share Ministry of Defence: The Major Projects Report 2011 on FacebookShare Ministry of Defence: The Major Projects Report 2011 on TwitterShare Ministry of Defence: The Major Projects Report 2011 on LinkedIn
  • The expansion of online filing of tax returns11 November 2011
    The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.
    HC: 1457, 2010-2012
    Share The expansion of online filing of tax returns on FacebookShare The expansion of online filing of tax returns on TwitterShare The expansion of online filing of tax returns on LinkedIn
  • DFID: Transferring Cash & Assets to the poor9 November 2011
    DFID is successfully reaching particularly poor people with transfers, but needs to focus more on how cost-effectively they are delivered. 
    HC: 1587, 2010-2012
    Share DFID: Transferring Cash & Assets to the poor on FacebookShare DFID: Transferring Cash & Assets to the poor on TwitterShare DFID: Transferring Cash & Assets to the poor on LinkedIn
  • Oversight of special education for young people aged 16-254 November 2011
    Course outcomes for young people aged 16-25 receiving special educational support are improving. However, a lack of understanding of the relationship between needs, costs and outcomes can lead to students not getting the right support, and risks compromising value for money.
    HC: 1585, 2010-2012
    Share Oversight of special education for young people aged 16-25 on FacebookShare Oversight of special education for young people aged 16-25 on TwitterShare Oversight of special education for young people aged 16-25 on LinkedIn
  • Crown Prosecution Service: the introduction of the Streamlined Process2 November 2011
    An initiative to cut the amount of paperwork in prosecution files can reduce the time burden on police forces. But there are wide differences between individual police forces in how far they are complying with the guidance and lack of awareness among police officers about what to include in prosecution files.
    HC: 1584, 2010-2012
    Share Crown Prosecution Service: the introduction of the Streamlined Process on FacebookShare Crown Prosecution Service: the introduction of the Streamlined Process on TwitterShare Crown Prosecution Service: the introduction of the Streamlined Process on LinkedIn
  • Flood Risk Management in England28 October 2011
    Giving greater responsibility and discretion to local authorities to identify flood risk and target investment raises significant challenges, especially during a time of budget cuts and other newly devolved responsibilities. Greater value for money can be achieved through these reforms, but key elements of what is required are not yet in place.
    HC: 1521, 2010-2012
    Share Flood Risk Management in England on FacebookShare Flood Risk Management in England on TwitterShare Flood Risk Management in England on LinkedIn
  • Shared services in the Research Councils21 October 2011
    The implementation of a project to create a centre to streamline back-office functions for the seven research councils has so far not been good value for money and there is a risk that the councils may not recover their investment.
    HC: 1459, 2010-2012
    Share Shared services in the Research Councils on FacebookShare Shared services in the Research Councils on TwitterShare Shared services in the Research Councils on LinkedIn
  • Oversight of financial management in local authority maintained schools19 October 2011
    Financial pressures are growing on local authority maintained schools and the capacity of local authorities to support financial management in schools is itself under pressure. The Department for Education needs a system for alerting it to problems requiring intervention.
    HC: 1517, 2010-2012
    Share Oversight of financial management in local authority maintained schools on FacebookShare Oversight of financial management in local authority maintained schools on TwitterShare Oversight of financial management in local authority maintained schools on LinkedIn
  • Achievement of Foundation Trust status by NHS hospital trusts13 October 2011
    Many NHS trusts need to tackle a range of financial, quality and governance issues if they are to meet the standards required of them to become self-governing foundation trusts by 2014. The Department of Health and the NHS will now have to decide how they will deal with those facing the most severe problems.
    HC: 1516, 2010-2012
    Share Achievement of Foundation Trust status by NHS hospital trusts on FacebookShare Achievement of Foundation Trust status by NHS hospital trusts on TwitterShare Achievement of Foundation Trust status by NHS hospital trusts on LinkedIn
  • Oversight of user choice and provider competition in care markets15 September 2011
    Shortcomings must be addressed if value for money is to be secured in the future for users of social care “personal budgets” once they are extended to all eligible users by April 2013.
    HC: 1458, 2010-2012
    Share Oversight of user choice and provider competition in care markets on FacebookShare Oversight of user choice and provider competition in care markets on TwitterShare Oversight of user choice and provider competition in care markets on LinkedIn
  • Means Testing14 September 2011
    It will be difficult for government departments to achieve value for money from means-tested benefits unless government understands the impacts of means testing, learns from past experience and improves coordination between different benefits.
    HC: 1464, 2010-2012
    Share Means Testing on FacebookShare Means Testing on TwitterShare Means Testing on LinkedIn
  • Department for Environment, Food and Rural Affairs: Managing front line delivery costs22 July 2011
    Defra needs good cost information to scrutinise and challenge its arm's length bodies, so that it can reduce costs with minimal disruption to frontline services.
    HC: 1279, 2010-2012
    Share Department for Environment, Food and Rural Affairs: Managing front line delivery costs on FacebookShare Department for Environment, Food and Rural Affairs: Managing front line delivery costs on TwitterShare Department for Environment, Food and Rural Affairs: Managing front line delivery costs on LinkedIn
  • Landscape review: Formula funding of local public services20 July 2011
    The NAO has today published a review of three formula-based grants from central government to fund local public services.
    HC: 1290, 2010-2012
    Share Landscape review: Formula funding of local public services on FacebookShare Landscape review: Formula funding of local public services on TwitterShare Landscape review: Formula funding of local public services on LinkedIn
  • Reducing Costs in HM Revenue & Customs19 July 2011
    HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments.
    HC: 1278, 2010-2012
    Share Reducing Costs in HM Revenue & Customs on FacebookShare Reducing Costs in HM Revenue & Customs on TwitterShare Reducing Costs in HM Revenue & Customs on LinkedIn
  • PaceSetter: HMRC’s programme to improve business operations15 July 2011
    PaceSetter has led to productivity improvements and may have contributed to greater staff engagement. However, the extent to which overall efficiency has improved is not clear; and some key principles of process improvement are not yet being applied strategically across the entire organisation.
    HC: 1280, 2010-2012
    Share PaceSetter: HMRC’s programme to improve business operations on FacebookShare PaceSetter: HMRC’s programme to improve business operations on TwitterShare PaceSetter: HMRC’s programme to improve business operations on LinkedIn
  • Identifying and meeting central government’s skills requirements13 July 2011
    Despite major expenditure by central government departments,weaknesses in departmental strategies and governance arrangements have limited the effectiveness of skills development activities.
    HC: 1276, 2010-2012
    Share Identifying and meeting central government’s skills requirements on FacebookShare Identifying and meeting central government’s skills requirements on TwitterShare Identifying and meeting central government’s skills requirements on LinkedIn
  • Department for Environment, Food and Rural Affairs: Geographic information strategy12 July 2011
    DEFRA has delivered some value from the £39.3 million spent on its geographic information strategy and activities. However, a lack of financial information means that the NAO cannot determine that value for money has been achieved.
    HC: 1274, 2010-2012
    Share Department for Environment, Food and Rural Affairs: Geographic information strategy on FacebookShare Department for Environment, Food and Rural Affairs: Geographic information strategy on TwitterShare Department for Environment, Food and Rural Affairs: Geographic information strategy on LinkedIn
  • Independent Parliamentary Standards Authority: the payment of MPs’ expenses7 July 2011
    IPSA’s scheme for MPs’ expenses is safeguarding public money but IPSA has not had enough regard to the effect of the scheme on MPs’ work.
    HC: 1273, 2010-2012
    Share Independent Parliamentary Standards Authority: the payment of MPs’ expenses on FacebookShare Independent Parliamentary Standards Authority: the payment of MPs’ expenses on TwitterShare Independent Parliamentary Standards Authority: the payment of MPs’ expenses on LinkedIn
  • Carrier Strike7 July 2011
    Changes to the aircraft carrier project in the 2010 defence review will save £3.4 billion but leave the UK without carrier capability for nine years.
    HC: 1092, 2010-2012
    Share Carrier Strike on FacebookShare Carrier Strike on TwitterShare Carrier Strike on LinkedIn
  • The failure of the FiReControl project1 July 2011
    "This is yet another example of a Government IT project taking on a life of its own, absorbing ever-increasing resources without reaching its objectives. The rationale and benefits of a regional approach were unclear and badly communicated to locally accountable fire and rescue services who remained unconvinced. Essential checks and balances in the early stages of the project were ineffective. It was approved on the basis of unrealistic estimates of costs and under-appreciation of the complexity of the IT involved and the project was hurriedly implemented and poorly managed. Its legacy is the chain of expensive regional control centres whose future is uncertain."
    HC: 1272, 2010-2012
    Share The failure of the FiReControl project on FacebookShare The failure of the FiReControl project on TwitterShare The failure of the FiReControl project on LinkedIn
  • Preparations for the roll-out of smart meters30 June 2011
    There are major risks the Department of Energy and Climate Change must address to achieve value for money from its £11.3 billion national programme to install ‘smart’ electricity and gas meters in all homes and smaller non-domestic premises in Great Britain from 2014 to 2019.
    HC: 1091, 2010-2012
    Share Preparations for the roll-out of smart meters on FacebookShare Preparations for the roll-out of smart meters on TwitterShare Preparations for the roll-out of smart meters on LinkedIn
  • Establishing social enterprises under the Right to Request Programme24 June 2011
    This report highlights risks to value for money associated with the Department of Health's programme aimed at enabling its staff to take the lead in leaving the NHS to set up health social enterprises. These are independent bodies delivering services, previously provided in-house, under contract to PCTs.
    HC: 1088, 2010-2012
    Share Establishing social enterprises under the Right to Request Programme on FacebookShare Establishing social enterprises under the Right to Request Programme on TwitterShare Establishing social enterprises under the Right to Request Programme on LinkedIn
  • Reducing costs in the Department for Work and Pensions23 June 2011
    The Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of cutting costs by £20 billion in four years while achieving substantial reform of the welfare system.
    HC: 1089, 2010-2012
    Share Reducing costs in the Department for Work and Pensions on FacebookShare Reducing costs in the Department for Work and Pensions on TwitterShare Reducing costs in the Department for Work and Pensions on LinkedIn
  • Protecting consumers – the system for enforcing consumer law15 June 2011
    Unfair treatment of consumers, ranging from pressure selling to systematic scams by criminals, is costing billions of pounds each year – but the system for enforcing consumer law is not delivering value for money.
    HC: 1087, 2010-2012
    Share Protecting consumers – the system for enforcing consumer law on FacebookShare Protecting consumers – the system for enforcing consumer law on TwitterShare Protecting consumers – the system for enforcing consumer law on LinkedIn
  • Transforming NHS ambulance services10 June 2011
    The Department of Health has until recently been focusing on speed of response as a measure of performance of the ambulance service, rather than on clinical outcomes. The service achieves high levels of public satisfaction but there are wide variations in ambulance trusts’ efficiency. The system has not delivered the best value for money to date.
    HC: 1086, 2010-2012
    Share Transforming NHS ambulance services on FacebookShare Transforming NHS ambulance services on TwitterShare Transforming NHS ambulance services on LinkedIn
  • The mortgage rescue scheme25 May 2011
    The Mortgage Rescue Scheme, launched in January 2009 by the Department for Communities and Local Government, achieved fewer than half of the rescues expected. The Department helped 2,600 households avoid repossession and homelessness at a cost of in excess of £240 million - but it originally expected to help 6,000 households for £205 million.
    HC: 1030, 2010-2012
    Share The mortgage rescue scheme on FacebookShare The mortgage rescue scheme on TwitterShare The mortgage rescue scheme on LinkedIn
  • The cost-effective delivery of an armoured vehicle capability20 May 2011
    The suspension and cancellation of a number of key armoured vehicle projects since the 1998 defence review has resulted in the Armed Forces facing a significant shortage in the principal armoured vehicles they require, until at least 2024-2025.
    HC: 1029, 2010-2012
    Share The cost-effective delivery of an armoured vehicle capability on FacebookShare The cost-effective delivery of an armoured vehicle capability on TwitterShare The cost-effective delivery of an armoured vehicle capability on LinkedIn
  • The National Programme for IT in the NHS: an update on the delivery of detailed care records systems18 May 2011
    The rate at which electronic care records systems are being put in place across the NHS under the National Programme for IT is falling far below expectations and the core aim that every patient should have an electronic care record under the Programme will not now be achieved.
    HC: 888, 2010-2012
    Share The National Programme for IT in the NHS: an update on the delivery of detailed care records systems on FacebookShare The National Programme for IT in the NHS: an update on the delivery of detailed care records systems on TwitterShare The National Programme for IT in the NHS: an update on the delivery of detailed care records systems on LinkedIn
  • Lessons from PFI and other projects28 April 2011
    Lessons from the large body of experience of using PFI can be applied to improve other forms of procurement. Government should also do more to act as an ‘intelligent customer’ in the procurement and management of projects.
    HC: 920, 2010-2012
    Share Lessons from PFI and other projects on FacebookShare Lessons from PFI and other projects on TwitterShare Lessons from PFI and other projects on LinkedIn
  • Department for International Development – Financial Management Report6 April 2011
    DFID has improved its core financial management and has an ambitious programme underway to improve its focus on value for money. But it cannot yet assess important aspects of the value for money of the aid it has delivered, at an aggregated level.
    HC: 820, 2010-2012
    Share Department for International Development – Financial Management Report on FacebookShare Department for International Development – Financial Management Report on TwitterShare Department for International Development – Financial Management Report on LinkedIn
  • Regulating Network Rail’s efficiency1 April 2011
    Limitations in Network Rail’s cost information has hampered the ability of the Office of Rail Regulation to assess efficiency savings.
    HC: 828, 2010-2011
    Share Regulating Network Rail’s efficiency on FacebookShare Regulating Network Rail’s efficiency on TwitterShare Regulating Network Rail’s efficiency on LinkedIn
  • MOD: The use of information to manage the logistics supply chain31 March 2011
    The MOD supply chain is currently not value for money. It would be much more efficient if directed by a modern information system.
    HC: 827, 2010-2011
    Share MOD: The use of information to manage the logistics supply chain on FacebookShare MOD: The use of information to manage the logistics supply chain on TwitterShare MOD: The use of information to manage the logistics supply chain on LinkedIn
  • Managing high value capital equipment in the NHS in England30 March 2011
    Value for money is not being achieved across all trusts in the planning, procurement and use of high value equipment. There are significant variations across England in levels of activity and a lack of comparable information about performance and cost of machine use.
    HC: 822, 2010-2011
    Share Managing high value capital equipment in the NHS in England on FacebookShare Managing high value capital equipment in the NHS in England on TwitterShare Managing high value capital equipment in the NHS in England on LinkedIn
  • Spending reduction in the Foreign and Commonwealth Office29 March 2011
    The FCO did well in 2009-10 in quickly bringing its expenditure down to within its budget. However, measurement and evaluation were limited. The FCO's approach to cost reduction must now be fully strategic and sustainable. It will be vital to avoid damaging value for money through over-simplistic cuts.
    HC: 826, 2010-2011
    Share Spending reduction in the Foreign and Commonwealth Office on FacebookShare Spending reduction in the Foreign and Commonwealth Office on TwitterShare Spending reduction in the Foreign and Commonwealth Office on LinkedIn
  • The Efficiency and Reform Group’s role in improving public sector value for money25 March 2011
    The Group’s priorities are to improve government efficiency and reform public services. It is too soon to judge its success. This review details various challenges that the Group faces and is intended to provide an objective baseline against which its progress can be assessed.
    HC: 887, 2010-2011
    Share The Efficiency and Reform Group’s role in improving public sector value for money on FacebookShare The Efficiency and Reform Group’s role in improving public sector value for money on TwitterShare The Efficiency and Reform Group’s role in improving public sector value for money on LinkedIn
  • The Intercity East Coast passenger rail franchise24 March 2011
    The Department for Transport protected the taxpayer and secured value for money in the termination of National Express’s InterCity East Coast franchise.
    HC: 824, 2010-2011
    Share The Intercity East Coast passenger rail franchise on FacebookShare The Intercity East Coast passenger rail franchise on TwitterShare The Intercity East Coast passenger rail franchise on LinkedIn
  • Getting value for money from the education of 16 to 18 year olds23 March 2011
    Achievements and participation of 16- to 18-year-olds in education have improved, but issues with performance management and accountability arrangements remain.
    HC: 823, 2010-2011
    Share Getting value for money from the education of 16 to 18 year olds on FacebookShare Getting value for money from the education of 16 to 18 year olds on TwitterShare Getting value for money from the education of 16 to 18 year olds on LinkedIn
  • Stewardship of the wholly-owned banks: buy-back of subordinated debt18 March 2011
    Investors in taxpayer-owned banks were paid an excessive interest rate for risk actually being shouldered by taxpayers. The buy-back was therefore value for money.
    HC: 706, 2010-2011
    Share Stewardship of the wholly-owned banks: buy-back of subordinated debt on FacebookShare Stewardship of the wholly-owned banks: buy-back of subordinated debt on TwitterShare Stewardship of the wholly-owned banks: buy-back of subordinated debt on LinkedIn
  • Immigration: the Points Based System – Work Routes15 March 2011
    The Points Based System doesn’t deliver its full value for money potential, while poor data and monitoring hampers the removal of failed applicants.
    HC: 819, 2010-2011
    Share Immigration: the Points Based System – Work Routes on FacebookShare Immigration: the Points Based System – Work Routes on TwitterShare Immigration: the Points Based System – Work Routes on LinkedIn
  • Managing staff costs in central government11 March 2011
    Despite numbers of staff employed by central government falling slightly over the last decade, costs have increased by 10 per cent.
    HC: 818, 2010-2011
    Share Managing staff costs in central government on FacebookShare Managing staff costs in central government on TwitterShare Managing staff costs in central government on LinkedIn
  • Department for Culture, Media and Sport: Financial management10 March 2011
    The Department for Culture, Media and Sport has improved the maturity of its financial management in a number of areas, but the NAO has not been able to conclude that the Department is achieving value for money.
    HC: 821, 2010-11
    Share Department for Culture, Media and Sport: Financial management on FacebookShare Department for Culture, Media and Sport: Financial management on TwitterShare Department for Culture, Media and Sport: Financial management on LinkedIn
  • Regulating financial sustainability in higher education4 March 2011
    The Higher Education Funding Council has taken a cost-efficient approach and has delivered value for money in the context in which it has operated to date. However, the sector is facing a period of transition to a very different financial environment.
    HC: 816, 2010-2011
    Share Regulating financial sustainability in higher education on FacebookShare Regulating financial sustainability in higher education on TwitterShare Regulating financial sustainability in higher education on LinkedIn
  • Progress in improving financial management in government3 March 2011
    Despite good progress in improving the professional capability and capacity of government finance departments, good financial management is still not embedded in the civil service culture, and financial matters do not have sufficient influence over departments’ strategic decision making.
    HC: 487, 2010-11
    Share Progress in improving financial management in government on FacebookShare Progress in improving financial management in government on TwitterShare Progress in improving financial management in government on LinkedIn
  • Management of the Typhoon Project2 March 2011
    The cost of each Typhoon aircraft has risen by 75 per cent. While Typhoon performs some defence tasks now, it won’t take on all roles until 2018.
    HC: 755, 2010-11
    Share Management of the Typhoon Project on FacebookShare Management of the Typhoon Project on TwitterShare Management of the Typhoon Project on LinkedIn
  • Managing the impact of changes in the value of the euro on EU funds18 February 2011
    More could be done to manage the risk of a reduction in the value of EU funds to the UK in the event of a depreciation in the euro.
    HC: 759, 2010-11
    Share Managing the impact of changes in the value of the euro on EU funds on FacebookShare Managing the impact of changes in the value of the euro on EU funds on TwitterShare Managing the impact of changes in the value of the euro on EU funds on LinkedIn
  • Information and Communications Technology in government. Landscape Review17 February 2011
    This review looks at how government uses Information and Communications Technology (ICT) to deliver public services. The review, the purpose of which is to inform the debate about government's new use of ICT, gives an overview of existing uses, as well as initiatives and changes underway.
    HC: 757, 2010-2011
    Share Information and Communications Technology in government. Landscape Review on FacebookShare Information and Communications Technology in government. Landscape Review on TwitterShare Information and Communications Technology in government. Landscape Review on LinkedIn
  • Delivering regulatory reform17 February 2011
    The Better Regulation Executive and government departments are not yet in a position to achieve value for money in their management of regulation. However, they have developed important elements of a structured approach to achieving sustainable reductions in regulatory costs and have delivered significant benefits.
    HC: 758, 2010-11
    Share Delivering regulatory reform on FacebookShare Delivering regulatory reform on TwitterShare Delivering regulatory reform on LinkedIn
  • Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 201116 February 2011
    The preparations for the 2012 Olympic and Paralympic Games are going well overall and, despite time pressures, the Olympic Delivery Authority remains on course to deliver its construction programme.
    HC: 756, 2010-11
    Share Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 2011 on FacebookShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 2011 on TwitterShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 2011 on LinkedIn
  • The procurement of consumables by NHS acute and Foundation trusts2 February 2011
    NHS hospitals often pay more than they need to when buying basic supplies. A combination of inadequate information and fragmented purchasing means that NHS hospitals’ procurement of consumables is poor value for money.
    HC: 705, 2010-2011
    Share The procurement of consumables by NHS acute and Foundation trusts on FacebookShare The procurement of consumables by NHS acute and Foundation trusts on TwitterShare The procurement of consumables by NHS acute and Foundation trusts on LinkedIn
  • Reducing losses in the benefits system caused by customers’ mistakes21 January 2011
    DWP does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Although mistakes are difficult to detect, correct and prevent, the scale of overpayments and underpayments demonstrates a clear need for improvement.
    HC: 704, 2010-2011
    Share Reducing losses in the benefits system caused by customers’ mistakes on FacebookShare Reducing losses in the benefits system caused by customers’ mistakes on TwitterShare Reducing losses in the benefits system caused by customers’ mistakes on LinkedIn
  • HM Treasury: The Asset Protection Scheme21 December 2010
    The Treasury’s Asset Protection Scheme to protect over £280 billion of Royal Bank of Scotland’s financial assets against losses had a beneficial impact on financial markets. But the Scheme has, so far, only been partially successful in encouraging lending to creditworthy borrowers on the scale originally envisaged.
    HC: 567, 2010-2011
    Share HM Treasury: The Asset Protection Scheme on FacebookShare HM Treasury: The Asset Protection Scheme on TwitterShare HM Treasury: The Asset Protection Scheme on LinkedIn
  • Management of NHS hospital productivity17 December 2010
    Hospital productivity has fallen over the last ten years. There have been significant increases in  funding and hospitals have used this to deliver against national priorities, but they need to provide more leadership, management and clinical engagement to optimise the use of additional resources and deliver value for money.
    HC: 491, 2010-2011
    Share Management of NHS hospital productivity on FacebookShare Management of NHS hospital productivity on TwitterShare Management of NHS hospital productivity on LinkedIn
  • Managing civil tax investigations17 December 2010
    HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.
    HC: 677, 2010-2011
    Share Managing civil tax investigations on FacebookShare Managing civil tax investigations on TwitterShare Managing civil tax investigations on LinkedIn
  • Maintaining the financial stability of UK banks: Update on the support schemes15 December 2010
    The scale of the support currently provided to UK banks has fallen from a peak of £955 billion to £512 billion, but the amount of cash currently borrowed by the Government to support banks has risen by £7 billion since December 2009. It is likely the taxpayer will be providing support for years to come.
    HC: 676, 2010-2011
    Share Maintaining the financial stability of UK banks: Update on the support schemes on FacebookShare Maintaining the financial stability of UK banks: Update on the support schemes on TwitterShare Maintaining the financial stability of UK banks: Update on the support schemes on LinkedIn
  • The youth justice system in England and Wales: Reducing offending by young people10 December 2010
    Recent improvements to the youth justice system have contributed to reductions in recorded youth crime. However, young offenders who receive more serious community or custodial sentences remain as likely to reoffend as they were ten years ago when the youth justice system was brought in.
    HC: 663, 2010-2011
    Share The youth justice system in England and Wales: Reducing offending by young people on FacebookShare The youth justice system in England and Wales: Reducing offending by young people on TwitterShare The youth justice system in England and Wales: Reducing offending by young people on LinkedIn
  • The impact of the 2007-08 changes to public service pensions8 December 2010
    Changes made in 2007-08 to public service pension schemes are on course to deliver savings and stabilise pension costs. However the value for money of the changes cannot be demonstrated in the absence of a strategic assessment of their long term impact on staff motivation and retention.
    HC: 662, 2010-2011
    Share The impact of the 2007-08 changes to public service pensions on FacebookShare The impact of the 2007-08 changes to public service pensions on TwitterShare The impact of the 2007-08 changes to public service pensions on LinkedIn
  • Minimising the cost of administrative errors in the benefit system25 November 2010
    DWP has not reduced the mistakes made by staff processing benefits. In 2009-10 it overpaid an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge facing the Department should not be underestimated.
    HC: 569, 2010-2011
    Share Minimising the cost of administrative errors in the benefit system on FacebookShare Minimising the cost of administrative errors in the benefit system on TwitterShare Minimising the cost of administrative errors in the benefit system on LinkedIn
  • Procurement of the M25 private finance contract19 November 2010
    The Highways Agency’s PFI contract to widen the M25 could have been better value for money. The slowness with which it was taken forward resulted in higher financing costs, and the Agency was slow to investigate a potentially cheaper alternative to widening.
    HC: 566, 2010-2011
    Share Procurement of the M25 private finance contract on FacebookShare Procurement of the M25 private finance contract on TwitterShare Procurement of the M25 private finance contract on LinkedIn
  • Delivering the Cancer Reform Strategy18 November 2010
    Improvements and efficiencies have been made in key areas of cancer care since the Cancer Reform Strategy was published. However, a lack of high quality information on costs of cancer services and their outcomes inhibits substantial further improvements.
    HC: 568, 2010-2011
    Share Delivering the Cancer Reform Strategy on FacebookShare Delivering the Cancer Reform Strategy on TwitterShare Delivering the Cancer Reform Strategy on LinkedIn
  • Ofcom: The effectiveness of converged regulation10 November 2010
    Ofcom has saved some £23 million over the last five years. However, with its complex remit across the telecommunications sector, Ofcom needs a better articulation of the intended outcomes of its activities and how its work achieves those outcomes.
    HC: 490, 2010-2011
    Share Ofcom: The effectiveness of converged regulation on FacebookShare Ofcom: The effectiveness of converged regulation on TwitterShare Ofcom: The effectiveness of converged regulation on LinkedIn
  • Central government’s use of consultants and interims14 October 2010
    The amount of money being spent by government on external consultants has fallen slightly since 2006-07. However, government is not getting value for money from its use of consultants because it often lacks the information, skills and strategies to manage them effectively.
    HC: 488, 2010-2011
    Share Central government’s use of consultants and interims on FacebookShare Central government’s use of consultants and interims on TwitterShare Central government’s use of consultants and interims on LinkedIn
  • HM Revenue & Customs: Engaging with tax agents13 October 2010
    HMRC might be able to increase tax revenues by providing more support to professional tax agents, third parties paid by taxpayers to act on their behalf in their dealings with the Department.
    HC: 486, 2010-2011
    Share HM Revenue & Customs: Engaging with tax agents on FacebookShare HM Revenue & Customs: Engaging with tax agents on TwitterShare HM Revenue & Customs: Engaging with tax agents on LinkedIn
  • Department for Education: The Academies Programme10 September 2010
    Many academies are performing impressively in delivering the Academies Programme's intended improvements. Most academies are achieving greater rates of improvement in academic attainment than their predecessor schools.
    HC: 288, 2010-2011
    Share Department for Education: The Academies Programme on FacebookShare Department for Education: The Academies Programme on TwitterShare Department for Education: The Academies Programme on LinkedIn
  • Cafcass’s response to increased demand for its services28 July 2010
    Although Cafcass could not have predicted the sustained increase in care cases from November 2008, it could have responded more quickly and cost effectively to the large and sustained increase in care cases from local authorities.
    HC: 289, 2010-2011
    Share Cafcass’s response to increased demand for its services on FacebookShare Cafcass’s response to increased demand for its services on TwitterShare Cafcass’s response to increased demand for its services on LinkedIn
  • Financing PFI projects in the credit crisis and the Treasury’s response27 July 2010
    By setting up an Infrastructure Financing Unit, Treasury helped reactivate the lending market for private finance projects. While the costs for projects in 2009 represented value for money, Treasury should not presume that continuing the use of private finance at current rates will be value for money.
    HC: 287, 2010-2011
    Share Financing PFI projects in the credit crisis and the Treasury’s response on FacebookShare Financing PFI projects in the credit crisis and the Treasury’s response on TwitterShare Financing PFI projects in the credit crisis and the Treasury’s response on LinkedIn
  • Reducing the cost of procuring Fire and Rescue Service vehicles and specialist equipment23 July 2010
    Firebuy, established by the Department for Communities and Local Government to support procurement of kit by Fire and Rescue Services, has cost nearly twice as much to set up and run as the total savings it claims to have delivered.
    HC: 285, 2010-2011
    Share Reducing the cost of procuring Fire and Rescue Service vehicles and specialist equipment on FacebookShare Reducing the cost of procuring Fire and Rescue Service vehicles and specialist equipment on TwitterShare Reducing the cost of procuring Fire and Rescue Service vehicles and specialist equipment on LinkedIn
  • The Community Care Grant22 July 2010
    The Community Care Grant has an important role in helping vulnerable people to establish themselves in the community and in easing pressure on families. The scheme is designed to be flexible so that it can provide help in good time to those who need it but the scheme as currently designed does not deliver value for money.
    HC: 286, 2010-2011
    Share The Community Care Grant on FacebookShare The Community Care Grant on TwitterShare The Community Care Grant on LinkedIn
  • Strategic Financial Management of the Defence Budget21 July 2010
    The Ministry of Defence does not place sufficient emphasis on financial management in its decision making. Annual financial plans at the MOD have been over-committed. During 2009-10 the Department had to find additional savings of £800 million to bring its planned expenditure back into line with its budgets.
    HC: 290, 2010-2011
    Share Strategic Financial Management of the Defence Budget on FacebookShare Strategic Financial Management of the Defence Budget on TwitterShare Strategic Financial Management of the Defence Budget on LinkedIn
  • Progress with VFM savings and lessons for cost reduction programmes20 July 2010
    This report looks at how much the Treasury’s Value for Money savings programme has improved value for money across government. The programme aims to achieve government-wide annual savings of £35 billion from 2008-09 to 2010-11.
    HC: 291, 2010-2011
    Share Progress with VFM savings and lessons for cost reduction programmes on FacebookShare Progress with VFM savings and lessons for cost reduction programmes on TwitterShare Progress with VFM savings and lessons for cost reduction programmes on LinkedIn
  • Taking the measure of government performance14 July 2010
    In its final review of the quality of the data systems used by departments to measure progress against PSAs, the NAO underlines the vital importance of measuring government performance.
    HC: 284, 2010-2011
    Share Taking the measure of government performance on FacebookShare Taking the measure of government performance on TwitterShare Taking the measure of government performance on LinkedIn
  • Ministry of Defence: A defence estate of the right size to meet operational needs9 July 2010
    The MOD, one of the largest landowners in the UK, has strengthened its estate planning and achieved significant receipts from disposal of property. However, the changes are not yet sufficient to drive value for money for the taxpayer rigorously.
    HC: 70, 2010-2011
    Share Ministry of Defence: A defence estate of the right size to meet operational needs on FacebookShare Ministry of Defence: A defence estate of the right size to meet operational needs on TwitterShare Ministry of Defence: A defence estate of the right size to meet operational needs on LinkedIn
  • Tackling diffuse water pollution in England8 July 2010
    The Environment Agency’s approach to tackling diffuse water pollution, such as run-off from agricultural land, has not, to date, proved value for money. The development of River Basin Management Plans now offers an opportunity to target work by the Agency and others to tackle this complex problem.
    HC: 188, 2010-2011
    Share Tackling diffuse water pollution in England on FacebookShare Tackling diffuse water pollution in England on TwitterShare Tackling diffuse water pollution in England on LinkedIn
  • Ministry of Justice Financial Management Report6 July 2010
    The Ministry of Justice has made progress in improving its financial management, but currently falls short of best practice in the consistency of its financial management approach, its understanding of its costs and the integration of its financial management systems and processes.
    HC: 187, 2010-2011
    Share Ministry of Justice Financial Management Report on FacebookShare Ministry of Justice Financial Management Report on TwitterShare Ministry of Justice Financial Management Report on LinkedIn
  • Tackling inequalities in life expectancy in areas with the worst health and deprivation2 July 2010
    The Department of Health has made a serious attempt to tackle health inequalities across England. But, having set a target in 2000 to reduce health inequalities, it was slow to take action and health inequalities were not a top priority for the NHS until 2006.
    HC: 186, 2010-2011
    Share Tackling inequalities in life expectancy in areas with the worst health and deprivation on FacebookShare Tackling inequalities in life expectancy in areas with the worst health and deprivation on TwitterShare Tackling inequalities in life expectancy in areas with the worst health and deprivation on LinkedIn
  • Assessing the impact of proposed new policies1 July 2010
    Impact Assessments, used to assess the need for and the likely impact of proposed government policy interventions, do not yet consistently provide a sound basis for assessing the merits of different policy proposals. Further improvement in the quality and use of Impact Assessments is needed to achieve value for money. 
    HC: 185, 2010-2011
    Share Assessing the impact of proposed new policies on FacebookShare Assessing the impact of proposed new policies on TwitterShare Assessing the impact of proposed new policies on LinkedIn
  • HMRC: The efficiency of National Insurance administration30 June 2010
    HMRC has taken significant steps to improve the efficiency of National Insurance administration, but needs to demonstrate more clearly that it is providing value for money from the £350 million it spends each year and take advantage of opportunities to secure further savings.
    HC: 184, 2010-2011
    Share HMRC: The efficiency of National Insurance administration on FacebookShare HMRC: The efficiency of National Insurance administration on TwitterShare HMRC: The efficiency of National Insurance administration on LinkedIn
  • PFI in housing25 June 2010
    The use of PFI by local authorities to improve housing, usually in areas with a high need for housing and where stock condition is particularly poor, has had a measure of success. However, risks to value for money of the programme have not been managed.
    HC: 71, 2010-2011
    Share PFI in housing on FacebookShare PFI in housing on TwitterShare PFI in housing on LinkedIn
  • DFID: Bilateral Support to Primary Education18 June 2010
    DFID has successfully supported developing countries in progress against goals of universal enrolment in primary education and improved educational prospects for girls. However, more emphasis on quality and cost-effectiveness is important.
    HC: 69, 2010-2011
    Share DFID: Bilateral Support to Primary Education on FacebookShare DFID: Bilateral Support to Primary Education on TwitterShare DFID: Bilateral Support to Primary Education on LinkedIn
  • The performance and management of hospital PFI contracts17 June 2010
    Most PFI hospital contracts are well-managed and the evidence indicates that they are currently achieving the value for money expected when the contracts were signed. There continue to be risks, however, to the long-term value for money of these contracts.
    HC: 68, 2010-2011
    Share The performance and management of hospital PFI contracts on FacebookShare The performance and management of hospital PFI contracts on TwitterShare The performance and management of hospital PFI contracts on LinkedIn
  • Financial management in the European Union11 June 2010
    There has been a detectable improvement over recent years in the financial management of European funds across the European Union. However, there remain seemingly intractable problems with reducing the high levels of error in some significant areas of EU spending.
    HC: 34, 2010-2011
    Share Financial management in the European Union on FacebookShare Financial management in the European Union on TwitterShare Financial management in the European Union on LinkedIn
  • Government funding for developing renewable energy technologies10 June 2010
    Government funding for renewable energy technologies has delivered innovation and increased supply. However, co-ordination has historically been limited and the absence of a consistent approach to measuring the impact of this support means overall value for money cannot be demonstrated.
    HC: 35, 2010-2011
    Share Government funding for developing renewable energy technologies on FacebookShare Government funding for developing renewable energy technologies on TwitterShare Government funding for developing renewable energy technologies on LinkedIn
  • Increasing passenger rail capacity4 June 2010
    With projected demand falling and costs of carriages rising, there are risks to value for money from plans to increase capacity on the rail network.
    HC: 33, 2010-2011
    Share Increasing passenger rail capacity on FacebookShare Increasing passenger rail capacity on TwitterShare Increasing passenger rail capacity on LinkedIn
  • Support to incapacity benefits claimants through Pathways to Work27 May 2010
    A Department for Work and Pensions programme to reduce the number of people claiming incapacity benefits and help them into work has had a limited impact and, while a serious attempt to tackle an intractable issue, has turned out to provide poor value for money.
    HC: 21, 2010-2011
    Share Support to incapacity benefits claimants through Pathways to Work on FacebookShare Support to incapacity benefits claimants through Pathways to Work on TwitterShare Support to incapacity benefits claimants through Pathways to Work on LinkedIn
  • Increasing participation in sport26 May 2010
    Although more people have been involved in sport since 2005, the Department did not meet its targets to increase participation by priority groups by March 2008. However, a new strategy and better funding arrangements are positive developments that offer the prospect of improved value for money.
    HC: 22, 2010-2011
    Share Increasing participation in sport on FacebookShare Increasing participation in sport on TwitterShare Increasing participation in sport on LinkedIn
  • Defra’s organic agri-environment scheme31 March 2010

    "Defra should learn from this scheme and get a lot better at putting credible measurement arrangements in place to demonstrate whether public funds are being used properly. It appears likely that Defra’s scheme helped to deliver environmental benefits by encouraging organic farming, but we can’t draw a similar conclusion on the land management measures and I would have expected a greater environmental benefit for the taxpayer’s funding contribution."

    HC: 513, 2009-10
    Share Defra’s organic agri-environment scheme on FacebookShare Defra’s organic agri-environment scheme on TwitterShare Defra’s organic agri-environment scheme on LinkedIn
  • Regenerating the English Regions: Regional Development Agencies’ support to physical regeneration projects30 March 2010

    "The Regional Development Agencies' efforts to encourage economic growth through a programme of physical regeneration have delivered real benefits. It is questionable, however, whether they could not have achieved even greater benefits from the £5 billion they have committed. It is important that the RDAs establish better appraisal and evaluation methods to identify the projects which are most beneficial and then target their funding accordingly.”  

    HC: 214, 2009-10
    Share Regenerating the English Regions: Regional Development Agencies’ support to physical regeneration projects on FacebookShare Regenerating the English Regions: Regional Development Agencies’ support to physical regeneration projects on TwitterShare Regenerating the English Regions: Regional Development Agencies’ support to physical regeneration projects on LinkedIn
  • Ministry of Defence: Delivering multi-role tanker aircraft capability30 March 2010

    "Shortcomings in the early stages of the project put the MOD in a position where the operational pressures of an aging fleet and the need to maintain the vital air bridge restricted its ability to deliver a solution which achieved value for money.

     

    "Despite taking five years longer than planned to sign a contract, the MOD's progress in delivering the Future Strategic Tanker Aircraft project has improved since contract signature, and the project is meeting its delivery milestones. But there is more work for the MOD and its suppliers to do to get the best out of the deal." 

    HC: 433, 2009-10
    Share Ministry of Defence: Delivering multi-role tanker aircraft capability on FacebookShare Ministry of Defence: Delivering multi-role tanker aircraft capability on TwitterShare Ministry of Defence: Delivering multi-role tanker aircraft capability on LinkedIn
  • Department for Business, Innovation and Skills: Support to business during a recession26 March 2010

    "Once the downturn was apparent, the Government and the Department for Business, Innovation and Skills were under considerable pressure to act quickly and offer targeted support to businesses. The Department did well to balance the needs of businesses with protecting the taxpayer. However, it did not set out clear objectives, nor did it consistently record costs.

     

    In the current fragile economic climate, the Department should consider the potential impact on business confidence as support begins to be withdrawn. In particular, it should consider action that could be taken to reduce any adverse effects and, if recovery falters, the circumstances in which support might be extended." 

    HC: 490, 2009-10
    Share Department for Business, Innovation and Skills: Support to business during a recession on FacebookShare Department for Business, Innovation and Skills: Support to business during a recession on TwitterShare Department for Business, Innovation and Skills: Support to business during a recession on LinkedIn
  • Audit of Assumptions for Budget 201024 March 2010

    Publication details:

     

    HC: 434, 2009-2010

    ISBN: 9780102963595

    HC: 434, 2009-2010
    Share Audit of Assumptions for Budget 2010 on FacebookShare Audit of Assumptions for Budget 2010 on TwitterShare Audit of Assumptions for Budget 2010 on LinkedIn
  • Home Office: Management of Major Projects23 March 2010

    "It is good to see the Home Office taking a joined up, thoughtful approach to improving its management of major projects.  Taken together with the significantly improved financial control and reporting of performance, the Department is building capability in key areas."

    HC: 489, 2009-10
    Share Home Office: Management of Major Projects on FacebookShare Home Office: Management of Major Projects on TwitterShare Home Office: Management of Major Projects on LinkedIn
  • The Customer First Programme: Delivery of student finance19 March 2010

    “The Department for Business, Innovation and Skills and the Student Loans Company underestimated, and therefore did not do enough to mitigate, the significant risks in integrating the student finance service previously carried out by 130 separate local authorities. Both bodies failed to grasp the magnitude of problems that were developing in 2009 as applications for loans, grants and allowances piled up and applicants struggled to contact the Company by telephone. In particular, students with disabilities were supported badly.

     

    “The question must be asked how the Company, given its failure in 2009, will deal with twice as many applications in 2010, when it becomes responsible for applications from both first and second year students. The Department and the Company must give the highest priority to achieving a radical improvement in the service and, in so doing, to restoring the confidence of applicants and stakeholders. They will have to manage substantial risks.”

    HC: 296, 2009-10
    Share The Customer First Programme: Delivery of student finance on FacebookShare The Customer First Programme: Delivery of student finance on TwitterShare The Customer First Programme: Delivery of student finance on LinkedIn
  • Reorganising central government18 March 2010
    "With 90 reorganisations in four years, UK central government machinery is in a constant state of change. At approximately £200 million per annum, the costs are far from negligible and the reorganisations inevitably involve disruption and loss of service.   We believe a more deliberate and carefully planned process makes sense before such costs are incurred and would also like to see a slow down in the rate of change."
    HC: 452, 2009-10
    Share Reorganising central government on FacebookShare Reorganising central government on TwitterShare Reorganising central government on LinkedIn
  • The cost of public service pensions12 March 2010

    "My report today sets out clearly the facts surrounding current cash payments from the public service pay-as-you-go pension schemes and the basis for future projections of these payments. The Treasury has performed some analysis on the sensitivity of its projections to changing assumptions, but has not considered the potentially significant effects of changes in the size of the public service workforce.

     

    "Later this year I intend to report to Parliament on recent changes to the schemes, which are designed partly to reduce costs."

    HC: 432, 2009-10
    Share The cost of public service pensions on FacebookShare The cost of public service pensions on TwitterShare The cost of public service pensions on LinkedIn
  • Managing offenders on short custodial sentences9 March 2010

    "NOMS is successfully keeping the vast majority of short-sentenced prisoners safe and well - a notable achievement in a time of prison overcrowding - and in this respect it is delivering value.

     

    "Achieving NOMS' goal of reducing re-offending by short-sentenced prisoners is challenging both because there are so many prisoners and because of the few weeks they have in custody. However, it is reasonable to expect progress towards that goal. More coherent plans for prisoners, tailored to reducing their risk of re-offending would be a good first step. As they take their new strategy forward, NOMS and the Ministry have the opportunity to put the management of short-sentenced prisoners on a better footing."

    HC: 431, 2009-10
    Share Managing offenders on short custodial sentences on FacebookShare Managing offenders on short custodial sentences on TwitterShare Managing offenders on short custodial sentences on LinkedIn
  • DEFRA: Reducing the impact of business waste through the Business Resource Efficiency and Waste Programme5 March 2010

    "There are indications that the Programme has delivered some positive results: participating businesses have reported benefits, and there should be further long term gains in terms of reductions in business waste. However, the low awareness of the Programme among businesses and the absence of clear targets and reliable information to measure progress mean we cannot say whether the Department achieved value for money from the £240 million spent on the Programme."

    HC: 216, 2009-10
    Share DEFRA: Reducing the impact of business waste through the Business Resource Efficiency and Waste Programme on FacebookShare DEFRA: Reducing the impact of business waste through the Business Resource Efficiency and Waste Programme on TwitterShare DEFRA: Reducing the impact of business waste through the Business Resource Efficiency and Waste Programme on LinkedIn
  • Tackling problem drug use3 March 2010

    "Reduction in harm caused by problem drug use presents a complex and chronic challenge. This is being addressed by a series of strategies and programmes and very substantial resources: £1.2 billion a year.  It is achieving improved results but we need to learn from experience as we go forward and measure effectiveness and value for money in order to make appropriate adjustments to programmes. So overall performance measurement across the range of programmes needs to be put in place."

    HC: 297, 2009-10
    Share Tackling problem drug use on FacebookShare Tackling problem drug use on TwitterShare Tackling problem drug use on LinkedIn
  • Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 201026 February 2010

    "The Olympic Delivery Authority has done well to keep its programme on track, and it is increasingly likely that the venues and infrastructure are going to be delivered on time and budget. Nevertheless, there is still a long way to go, with less contingency funding available to meet unforeseen cost pressures.

     

    "Plans for the delivery of the Games themselves need to be fleshed out, in particular making sure that LOCOG is on track at least to break even. In addition, securing long-term use of facilities such as the Media Centre and the Main Stadium should remain a priority to get the best out of the Games both for the taxpayer and local people." 

    HC: 298, 2009-10
    Share Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 2010 on FacebookShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 2010 on TwitterShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report February 2010 on LinkedIn
  • Adapting the Foreign and Commonwealth Office’s global estate to the modern world11 February 2010

    "The FCO can do more to get value for money from its overseas estate.  Although the Department has begun to remedy some of the shortcomings we identified and has started work on its strategy for managing the estate, it still needs to get the basics right.  It needs to lay out the priorities for its overseas estate and work out how to get more robust information.  Whilst there are examples of good practice at individual posts, the Department needs to spread this across the whole estate if it is to make real efficiencies."  

    HC: 295, 2009-10
    Share Adapting the Foreign and Commonwealth Office’s global estate to the modern world on FacebookShare Adapting the Foreign and Commonwealth Office’s global estate to the modern world on TwitterShare Adapting the Foreign and Commonwealth Office’s global estate to the modern world on LinkedIn
  • Ministry of Defence: Treating injury and illness arising on military operations10 February 2010

    "The good news is that my report has found that treatment for seriously injured personnel is highly effective. Alongside this positive finding, we point out the need to continue to improve contingency planning for facilities in the UK in the context of a longer term conflict, and the importance of increased efforts to prevent disruption due to rising levels of short term illness." 

    HC: 294, 2009-10
    Share Ministry of Defence: Treating injury and illness arising on military operations on FacebookShare Ministry of Defence: Treating injury and illness arising on military operations on TwitterShare Ministry of Defence: Treating injury and illness arising on military operations on LinkedIn
  • Major trauma care in England5 February 2010

    "Current services for people who suffer major trauma are not good enough. There is unacceptable variation, which means that if you are unlucky enough to have an accident at night or at the weekend, in many areas you are likely to receive worse quality of care and are more likely to die. The Department of Health and the NHS must get a grip on coordinating services through trauma networks, on costs and on information on major trauma care, if they are to prevent unnecessary deaths."  

    HC: 213, 2009-10
    Share Major trauma care in England on FacebookShare Major trauma care in England on TwitterShare Major trauma care in England on LinkedIn
  • Department for Work and Pensions Pension Protection Fund5 February 2010

    "The Pension Protection Fund has done well to retain a healthy balance sheet in trying economic times. However, it is likely that the challenge facing the Fund will increase as more schemes are transferred to it. Therefore it should continue to take appropriate steps to manage the increasing value of its assets efficiently and continue to work at improving its ability to assess the risks that it faces in periods of economic difficulty."

    HC: 293, 2009-10
    Share Department for Work and Pensions Pension Protection Fund on FacebookShare Department for Work and Pensions Pension Protection Fund on TwitterShare Department for Work and Pensions Pension Protection Fund on LinkedIn
  • Business, Innovation and Skills: Helping over-indebted consumers4 February 2010
    The Department for Business, Innovation and Skills’ (BIS’s) free face-to-face advice for people struggling with debt has helped more people than planned, at slightly less than the planned cost per person, and is highly regarded by those that use it. However, demand is now outstripping capacity.
    HC: 292, 2009-10
    Share Business, Innovation and Skills: Helping over-indebted consumers on FacebookShare Business, Innovation and Skills: Helping over-indebted consumers on TwitterShare Business, Innovation and Skills: Helping over-indebted consumers on LinkedIn
  • Department of Health: Progress in improving stroke care3 February 2010

    "Care for people who have had a stroke has significantly improved since we reported in 2005. The publication and early implementation of the stroke strategy have begun to make a real difference and have helped to put in place the right mechanisms to bring about these improvements. There is still work to be done though: the poorer performers must be dragged up to the same standard as the best, so that the gains that have been made are sustained and value for money improved further. The Department should focus on ensuring that health, social care and employment services are working together much more effectively." 

    HC: 291, 2009-10
    Share Department of Health: Progress in improving stroke care on FacebookShare Department of Health: Progress in improving stroke care on TwitterShare Department of Health: Progress in improving stroke care on LinkedIn
  • The sale of the Government’s interest in British Energy22 January 2010

    "The Government sold its stake in British Energy when energy prices were at a peak, and got a good price. The biggest priority for the Government was, however, to ensure new nuclear power stations could be built from the earliest possible date and with no public subsidy. Whether it will achieve this remains to be seen. The Department of Energy and Climate Change now needs to make real progress on its contingency plans should EDF be unwilling to build new nuclear power stations."

    HC: 215, 2009-10
    Share The sale of the Government’s interest in British Energy on FacebookShare The sale of the Government’s interest in British Energy on TwitterShare The sale of the Government’s interest in British Energy on LinkedIn
  • The Decent Homes Programme21 January 2010

    "The Programme to make social sector housing and private sector housing for vulnerable people decent has made progress, and the families living in those properties will be enjoying the benefits. However, there are risks to both the Programme’s completion and what has been achieved so far if a reliable funding mechanism is not put in place to deliver the remainder of the Programme and to maintain homes to a decent standard. Hundreds of thousands of families are still living in properties which are not warm, weather tight, or in a reasonable state of repair. The Department’s efforts have been undermined by weaknesses in the information it holds.

     

    There are important lessons here on the benefits of having clear information on Programmes when delivery is devolved to a local level."

    HC: 212, 2009-10
    Share The Decent Homes Programme on FacebookShare The Decent Homes Programme on TwitterShare The Decent Homes Programme on LinkedIn
  • HM Revenue and Customs: Handling telephone enquiries15 January 2010

    "HMRC seems to be going in the right direction seeking strategic savings by reducing face to face interaction where the job can be done by telephone or online. However, this may not be much comfort if yours was one of the 43 per cent of calls which did not get an answer in 2008-09. HMRC needs to get telephone service standards up significantly if the transition to technology-enabled working is to have taxpayer support and deliver value for money."

    HC: 211, 2009-10
    Share HM Revenue and Customs: Handling telephone enquiries on FacebookShare HM Revenue and Customs: Handling telephone enquiries on TwitterShare HM Revenue and Customs: Handling telephone enquiries on LinkedIn
  • Improving dementia services in England – an interim report14 January 2010
    "The Department of Health stated in October 2007 that dementia was a national priority and brought forward a widely supported strategy in February 2009 to transform the lives of people with dementia. The action however, has not so far matched the rhetoric in terms of urgency. At the moment this strategy lacks the mechanisms needed to bring about large scale improvements and without these mechanisms it is unlikely that the intended and much needed transformation of services will be delivered within the strategy’s five year timeframe"
    HC: 82, 2009-10
    Share Improving dementia services in England – an interim report on FacebookShare Improving dementia services in England – an interim report on TwitterShare Improving dementia services in England – an interim report on LinkedIn
  • Vehicle and Operator Services Agency: Enforcement of regulations on commercial vehicles8 January 2010

    "It is reassuring that the number of commercial vehicles involved in road accidents is decreasing and that VOSA is removing more dangerous drivers and vehicles from the road, but my report raises a number of issues which will concern those who use Britain’s roads.

     

    “VOSA needs to focus its resources on those activities and areas where it can have most impact: for example, by looking at where its staff and stopping sites are located around the country. It needs to help to educate commercial drivers and properly identify those vehicles which pose the greatest danger. It also needs to work with other organizations, at home and abroad, to ensure that drivers and vehicles from outside the UK are as safe as those from within the UK."

    HC: 210, 2009-10
    Share Vehicle and Operator Services Agency: Enforcement of regulations on commercial vehicles on FacebookShare Vehicle and Operator Services Agency: Enforcement of regulations on commercial vehicles on TwitterShare Vehicle and Operator Services Agency: Enforcement of regulations on commercial vehicles on LinkedIn
  • Regenerating the English Coalfields17 December 2009

    "The coalfields regeneration programme has achieved positive results in job generation and improved environments. However, the programme has taken much longer than expected to deliver results and needs to be much better planned. What we want to see is a concerted effort to deliver to the coalfields the best possible value for money from the remaining £450 million of funds."

    HC: 84, 2009-10
    Share Regenerating the English Coalfields on FacebookShare Regenerating the English Coalfields on TwitterShare Regenerating the English Coalfields on LinkedIn
  • Independent Reviews of reported CSR07 Value for Money savings16 December 2009

    "It is worrying, when the money has already been removed from their budgets, that a significant proportion of the savings claimed by the Department for Transport and the Home Office have question marks hanging over them.  A failure to deliver these savings may mean cuts having to be made elsewhere.

     

    "Both the Department for Transport and the Home Office have had some success in reducing costs so far, but more generally all departments must now take a more rigorous approach towards ensuring large-scale, genuine savings are made."

    HC: 86, 2009-10
    Share Independent Reviews of reported CSR07 Value for Money savings on FacebookShare Independent Reviews of reported CSR07 Value for Money savings on TwitterShare Independent Reviews of reported CSR07 Value for Money savings on LinkedIn
  • Ministry of Defence: Major Projects Report 200915 December 2009

    "The Ministry of Defence has a multi-billion pound budgetary black hole which it is trying to fix with a 'save now, pay later' approach. This gives a misleadingly negative picture of how well some major projects in MOD are managed, represents poor value for money and heightens the risk that the equipment our Armed Forces require will not be available when it is needed or in the quantities promised. Bold action will be required to prioritise defence spending as part of the planned Strategic Defence Review after the General Election."

    HC: 85, 2009-10
    Share Ministry of Defence: Major Projects Report 2009 on FacebookShare Ministry of Defence: Major Projects Report 2009 on TwitterShare Ministry of Defence: Major Projects Report 2009 on LinkedIn
  • Venture capital support to small businesses10 December 2009

    "These venture capital funds help small, often innovative, businesses that otherwise may have struggled. And there is evidence that some businesses have benefited from this support. But, in the absence of clear objectives and baselines from the start, coupled with poor financial performance to date of early funds, the Department’s programme cannot currently be said to demonstrate value for money. Finally, there is no information publicly available about the funds. BIS should be more transparent, without compromising confidentiality."

    HC: 23, 2009-10
    Share Venture capital support to small businesses on FacebookShare Venture capital support to small businesses on TwitterShare Venture capital support to small businesses on LinkedIn
  • Audit of Assumptions for the 2009 Pre-Budget Report9 December 2009
    HC: 83, 2009-2010
    Share Audit of Assumptions for the 2009 Pre-Budget Report on FacebookShare Audit of Assumptions for the 2009 Pre-Budget Report on TwitterShare Audit of Assumptions for the 2009 Pre-Budget Report on LinkedIn
  • Maintaining financial stability across the United Kingdom’s banking system4 December 2009

    "It is difficult to imagine the scale of the consequences for the economy and society if major banks had been allowed to collapse. The Treasury was justified in using taxpayers’ money to safeguard savings and stabilise and restore confidence in the financial system.

     

    "But the big question is what all of this will eventually cost the taxpayer. This will take time to answer. What we do know is that how the eventual sale of RBS and Lloyds is managed will be crucial to protecting the public interest. The structure of the UK banking system has changed beyond recognition. When it comes to selling its stakes in the banks, the government has to be mindful of the proceeds for the taxpayer but also of the implications for competition in the UK market, so that customers get a fair deal.

     

    "As the crisis begins to subside, lessons must start to be learned. The authorities need to put formal arrangements in place to evaluate the effectiveness of the support provided to banks in order to inform future policy makers."

    HC: 91, 2009-10
    Share Maintaining financial stability across the United Kingdom’s banking system on FacebookShare Maintaining financial stability across the United Kingdom’s banking system on TwitterShare Maintaining financial stability across the United Kingdom’s banking system on LinkedIn
  • HM Revenue & Customs’ estate private finance deal eight years on3 December 2009

    "This major contract has been significantly affected, for the contractor Mapeley in particular, by the current economic climate. Mapeley benefited when the property market was expanding but the economic downturn has made the contract more onerous. HMRC must take a significantly more astute commercial approach if it is to deliver value for money for the taxpayer."

    HC: 30, 2009-10
    Share HM Revenue & Customs’ estate private finance deal eight years on on FacebookShare HM Revenue & Customs’ estate private finance deal eight years on on TwitterShare HM Revenue & Customs’ estate private finance deal eight years on on LinkedIn
  • The Procurement of Criminal Legal Aid in England and Wales by the Legal Services Commission27 November 2009

    "Last year the Legal Services Commission spent over £1 billion on criminal legal aid. With such a considerable sum of money involved, it is very important that the Commission understands the market from which it is buying and the cost effectiveness of its own practices, but at present, that is not the case. It needs to address this as a priority to make sure that it is paying a fair price for legal aid services that both sustains a competitive supplier base and provides value for money."

    HC: 29, 2009-10
    Share The Procurement of Criminal Legal Aid in England and Wales by the Legal Services Commission on FacebookShare The Procurement of Criminal Legal Aid in England and Wales by the Legal Services Commission on TwitterShare The Procurement of Criminal Legal Aid in England and Wales by the Legal Services Commission on LinkedIn
  • Department of Health – Young people’s sexual health: the National Chlamydia Screening Programme12 November 2009

    "To have a significant impact on chlamydia requires overall testing levels of 26 per cent or above. Only half of Primary Care Trusts reached this level in 2008-09, six years after the Programme’s launch.  Combined with the local inefficiencies and duplications, this shows that the delivery of the Programme to date has not demonstrated value for money."

     

    HC: 963, 2008-09
    Share Department of Health – Young people’s sexual health: the National Chlamydia Screening Programme on FacebookShare Department of Health – Young people’s sexual health: the National Chlamydia Screening Programme on TwitterShare Department of Health – Young people’s sexual health: the National Chlamydia Screening Programme on LinkedIn
  • Commercial skills for complex government projects6 November 2009

    "Commercial skills are essential to success in complex projects and a great deal of money rests on this; but there is still not a coherent system for providing skills across government or for using the existing skills as efficiently as possible."

    HC: 962, 2008-09
    Share Commercial skills for complex government projects on FacebookShare Commercial skills for complex government projects on TwitterShare Commercial skills for complex government projects on LinkedIn
  • Department for International Development: Aid to Malawi30 October 2009

    "DFID has contributed to poverty reduction in Malawi.  Its programmes, however, are not all meeting their objectives.  DFID needs better information on service outputs from the areas it funds to help improve performance and provide assurance on value for money."

    HC: 964, 2008-09
    Share Department for International Development: Aid to Malawi on FacebookShare Department for International Development: Aid to Malawi on TwitterShare Department for International Development: Aid to Malawi on LinkedIn
  • HM Revenue & Customs: Dealing with the tax obligations of older people23 October 2009

    "Older people want to pay the right amount of tax but too many pay more than they need to because they do not claim allowances to which they are entitled and because of errors. By providing a more coherent service, HMRC could make substantial savings as the number of enquiries from older people about their tax affairs would reduce. A win-win situation for all."

    HC: 961, 2008-09
    Share HM Revenue & Customs: Dealing with the tax obligations of older people on FacebookShare HM Revenue & Customs: Dealing with the tax obligations of older people on TwitterShare HM Revenue & Customs: Dealing with the tax obligations of older people on LinkedIn
  • Complying with regulation – business perceptions survey 200922 October 2009

     

    "There is always a difference between perception and reality but our testing shows that almost no businesses think that complying with regulation has become easier or less time consuming in the last year. The majority think that things have remained the same and over a third think that the burden of regulation has got worse. On the other hand, 42 per cent of businesses think that government is getting the right balance of regulation to protect people and the environment."

    HC: 1028, 2008-09
    Share Complying with regulation – business perceptions survey 2009 on FacebookShare Complying with regulation – business perceptions survey 2009 on TwitterShare Complying with regulation – business perceptions survey 2009 on LinkedIn
  • Measuring Up: How good are the Government’s data systems for monitoring performance against Public Service Agreements? Fifth Validation Compendium Report reviewing data systems underpinning 2008-11 Public Service Agreements21 October 2009

    Interim findings and findings by Public Service Agreement

     

    "For any organisation, monitoring and measuring performance are fundamental to improving the management of resources and the delivery of services. So the slow progress being made by some government departments in achieving better quality information about their own performance is a matter for concern. The NAO has found that some one third of the PSA data systems used by departments have weaknesses and just over a tenth remain unsatisfactory.

     

    "Departments now have the benefit of lessons from a decade or more of outcome-oriented performance management. The Treasury has issued good guidance reflecting that experience: it now needs to enforce its application." 

     

    HC: 465, 2008-09
    Share Measuring Up: How good are the Government’s data systems for monitoring performance against Public Service Agreements? Fifth Validation Compendium Report reviewing data systems underpinning 2008-11 Public Service Agreements on FacebookShare Measuring Up: How good are the Government’s data systems for monitoring performance against Public Service Agreements? Fifth Validation Compendium Report reviewing data systems underpinning 2008-11 Public Service Agreements on TwitterShare Measuring Up: How good are the Government’s data systems for monitoring performance against Public Service Agreements? Fifth Validation Compendium Report reviewing data systems underpinning 2008-11 Public Service Agreements on LinkedIn
  • Highways Agency: Contracting for Highways Maintenance16 October 2009

    "The latest form of Highways Agency contracts for maintaining motorways and trunk roads provide visibility of costs and the ability to allocate risk appropriately. But, as is so often the case, a lack of probing analysis of the information which is available, and continuing gaps in some areas undermine the drive to maximize value for money. The Agency has not yet established and benchmarked the unit costs of planned maintenance tasks, such as resurfacing; and it does not have enough of the information on or analysis of the continuing condition of assets necessary to drive down whole life costs of planned maintenance projects. The Highways Agency also now needs to strengthen the engineering and commercial management skills of its area teams."

     

    HC: 959, 2008-09
    Share Highways Agency: Contracting for Highways Maintenance on FacebookShare Highways Agency: Contracting for Highways Maintenance on TwitterShare Highways Agency: Contracting for Highways Maintenance on LinkedIn
  • Government cash management16 October 2009

    "In the light of the current fiscal position, good cash flow management is more important than ever. Departments and the Treasury are working to improve performance, but central government as a whole is not maximising value for money in the way it manages its cash.

     

    "More money needs to be kept in the Exchequer by departments and sponsored bodies, and forecasts of cash flows should be improved. Where organisations do need to use commercial bank accounts, they should use shared knowledge to negotiate arrangements which give the best possible deal for the taxpayer."

     

    HC: 546, 2008-09
    Share Government cash management on FacebookShare Government cash management on TwitterShare Government cash management on LinkedIn
  • A second progress update on the administration of the Single Payment Scheme by the Rural Payments Agency15 October 2009

    "This is the third time we have looked at the Single Payment Scheme and there are still significant issues to be resolved. There has been a serious lack of attention to the protection of taxpayers’ interests over the administration of the scheme.  There has been a lack of senior management ownership of the scheme in the Agency and DEFRA, even though the risks were previously highlighted by the Committee of Public Accounts. 

     

    "Previous assurances on overall progress in recovering overpayments from farmers proved optimistic and reflect a lack of reliable information on actual progress.  DEFRA should urgently address the risks to ongoing IT system support and the inaccuracy of the scheme’s data, explore alternative payment systems and resolve the ongoing management issues."

     

    HC: 880, 2008-09
    Share A second progress update on the administration of the Single Payment Scheme by the Rural Payments Agency on FacebookShare A second progress update on the administration of the Single Payment Scheme by the Rural Payments Agency on TwitterShare A second progress update on the administration of the Single Payment Scheme by the Rural Payments Agency on LinkedIn
  • Promoting Participation with the Historic Environment22 July 2009

    "The Department for Culture, Media and Sport has met one but missed two of its targets to increase the number of people from underrepresented groups who visit heritage sites in England. While the targets were challenging, they should have been underpinned by a performance framework that more clearly matched the priorities and activities of English Heritage with the Department’s strategic objectives. The Department needs to review its performance management practices to ensure that the bodies it funds are working with it towards shared objectives."

    HC: 881 2008-2009
    Share Promoting Participation with the Historic Environment on FacebookShare Promoting Participation with the Historic Environment on TwitterShare Promoting Participation with the Historic Environment on LinkedIn
  • Train to Gain: Developing the skills of the workforce21 July 2009

    "Train to Gain is achieving growth in training that employers value, but taxpayers have a right to expect that much more than half of the public funding should result in training that would not otherwise have occurred. Inconsistent management contributed to a slow start to the programme, followed by rapid growth and now the risk of demand exceeding budgets. We also need to see evidence that money is directed more to areas of greatest need, with training providers who do the best job for their learners and on bringing the whole range of business benefits to employers."

    HC: 879 2008-2009
    Share Train to Gain: Developing the skills of the workforce on FacebookShare Train to Gain: Developing the skills of the workforce on TwitterShare Train to Gain: Developing the skills of the workforce on LinkedIn
  • Financial Management in the Department for Communities and Local Government16 July 2009
    "The Department for Communities and Local Government spends some £34 billion a year and so good financial management is very important, not just to accountants but also to taxpayers and public service users. "The Department rightly takes financial management seriously and is making improvements. However, it has more to do. As a priority, it must identify and understand the gaps in its financial and business management skills and set about filling them."
    HC: 293 2008-2009
    Share Financial Management in the Department for Communities and Local Government on FacebookShare Financial Management in the Department for Communities and Local Government on TwitterShare Financial Management in the Department for Communities and Local Government on LinkedIn
  • Review of errors in Guaranteed Minimum Pension payments16 July 2009

    “This is a sad case of public administration failure. Warnings were first sounded years ago that there were problems but no one took responsibility for resolving them. It is essential to prevent errors on this scale from happening again, but this will happen only if one party takes responsibility for the process as a whole.”

     

    HC: 878 2008-2009
    Share Review of errors in Guaranteed Minimum Pension payments on FacebookShare Review of errors in Guaranteed Minimum Pension payments on TwitterShare Review of errors in Guaranteed Minimum Pension payments on LinkedIn
  • Services for people with rheumatoid arthritis15 July 2009

    "Patients with this debilitating and distressing disease are not identified or treated quickly enough and this dramatically affects long-term outcomes and people’s ability to remain in work. The NHS should take a more co ordinated approach to identifying people with symptoms of early rheumatoid arthritis, so that they get access to specialist care quickly and receive support and advice to help them manage and live with the disease. This would provide better value for money, better outcomes for patients, and lead to productivity gains for the economy. Some of the systemic improvements needed to manage and control this disease also apply to other long-term conditions requiring specialist-led care."

     

    HC: 823 2008-2009
    Share Services for people with rheumatoid arthritis on FacebookShare Services for people with rheumatoid arthritis on TwitterShare Services for people with rheumatoid arthritis on LinkedIn
  • Partnering for school improvement9 July 2009

    “It is clear from teachers' responses that partnering delivers motivational benefits and plays naturally to their style of collaborative working and problem-sharing. With a somewhat more demanding assessment of costs against the benefits achieved, these valuable relationships could deliver significantly more demonstrable benefits than they do now.”

     

    HC: 822 2008-2009
    Share Partnering for school improvement on FacebookShare Partnering for school improvement on TwitterShare Partnering for school improvement on LinkedIn
  • Reducing Healthcare Associated Infections in Hospitals in England12 June 2009

    “The Department of Health’s hands on approach to what seemed, in 2004, to be an intractable problem, has been successful in reducing MRSA bloodstream and C. difficile infections. This is a significant achievement and a good example of what concerted effort can achieve. Inevitably, with a focused and centrally driven initiative of this kind, the improvements are not uniform across the NHS and we still don't know in any meaningful way what impact there has been on other healthcare associated infections. We have identified a number of key problems that need to be addressed such as: a lack of robust comparable data on other infection risks; increases in antibiotic resistance and poor data on hospital prescribing; and that compliance with good practice is still not universal.”

     

    HC: 560
    Share Reducing Healthcare Associated Infections in Hospitals in England on FacebookShare Reducing Healthcare Associated Infections in Hospitals in England on TwitterShare Reducing Healthcare Associated Infections in Hospitals in England on LinkedIn
  • The Department for Transport: The failure of Metronet5 June 2009

    "The Metronet PPP contracts to upgrade the Tube left the DfT without effective means of protecting the taxpayer. Metronet’s failure led to a direct loss to the taxpayer of between £170 million and £410 million. The DfT’s work with the Mayor of London, TfL and London Underground on a long term solution will need to improve governance and risk management in the new arrangements they are intending to put in place to protect the taxpayer."

     

    HC: 512 2008-2009
    Share The Department for Transport: The failure of Metronet on FacebookShare The Department for Transport: The failure of Metronet on TwitterShare The Department for Transport: The failure of Metronet on LinkedIn
  • BERR’s oversight of the Post Office Network Change Programme5 June 2009

    “The network change programme has been implemented in a way which has met most of its targets and the closures are nearly complete with 98 per cent already done. But communication around the programme could have been better, and there is still work to do to complete the late running Outreach services, which are designed to provide facilities to communities where conventional post offices have been closed."

    1. In May 2007 the Department for Business, Enterprise and Regulatory Reform approved plans to close up to 2,500 post offices run by sub-postmasters, partly offset by at least 500 new Outreach services, leaving a network of around 12,000 outlets. The closures are known as the Network Change Programme, which is part of a larger plan aimed at returning Post Office Ltd to profitability by 2010-11, after allowing for a £150 million annual Government subsidy. This plan also includes action to improve efficiency and Post Office Ltd’s financial performance, and to sustain revenues, in part by developing significant new revenue streams. The plan is being supported by funding of up to £1.7 billion over five years from BERR, including the £150 million annual subsidy payment in recognition of the social and economic role that post offices play.

    2. Press notices and reports are available from the date of publication on the NAO website, which is at www.nao.org.uk. Hard copies can be obtained from The Stationery Office on 0845 702 3474.

    3. The Comptroller and Auditor General is the head of the National Audit Office which employs some 900 staff. He and the NAO are totally independent of Government. He certifies the accounts of all Government departments and a wide range of other public sector bodies; and he has statutory authority to report to Parliament on the economy, efficiency and effectiveness with which departments and other bodies have used their resources. This report has been made by Tim Burr, who was Comptroller & Auditor General until 31 May 2009. He was succeeded by Amyas Morse on 1 June 2009.

    HC: 558 2008-2009
    Share BERR’s oversight of the Post Office Network Change Programme on FacebookShare BERR’s oversight of the Post Office Network Change Programme on TwitterShare BERR’s oversight of the Post Office Network Change Programme on LinkedIn
  • Supporting people with autism through adulthood5 June 2009

    "Greater awareness of the numbers of people with autism, as well as better understanding of autism amongst those providing health, social care, benefits, education and employment services, would lead to improved quality of life for those on the autistic spectrum. Specialist support and joint working across all areas – clinical, social and employment – could improve the transition from childhood to adult services, make services more effective and improve value for money."

     

    HC: 556 2008-2009
    Share Supporting people with autism through adulthood on FacebookShare Supporting people with autism through adulthood on TwitterShare Supporting people with autism through adulthood on LinkedIn
  • Financial Management in the Foreign and Commonwealth Office3 June 2009
    "The FCO has made a concerted effort to improve its financial management in what is a difficult operating environment. It has strong leadership and a determination to drive its financial management forward, and it is working to increase the proportion of staff in its finance function who are qualified accountants. In managing within increasingly constrained resources, the Department will need to use the capability created through its “Five Star Finance” project to utilise available resources to best effect".
    HC: 289 2008-2009
    Share Financial Management in the Foreign and Commonwealth Office on FacebookShare Financial Management in the Foreign and Commonwealth Office on TwitterShare Financial Management in the Foreign and Commonwealth Office on LinkedIn
  • Northern Ireland Policing Board: Continuous Improvement Arrangements 2008-20093 June 2009
    HC: 577 2008-2009
    Share Northern Ireland Policing Board: Continuous Improvement Arrangements 2008-2009 on FacebookShare Northern Ireland Policing Board: Continuous Improvement Arrangements 2008-2009 on TwitterShare Northern Ireland Policing Board: Continuous Improvement Arrangements 2008-2009 on LinkedIn
  • Financial Management in the Home Office22 May 2009
    "The Home Office has made considerable progress in strengthening its financial management which, after the problems experienced in recent years, was much needed. It still needs to establish clearer links between the use of resources and service delivery outcomes. Similarly, the Home Office has to improve individual project oversight and management of its broader capital programme so that it can identify funds which are no longer needed, then release them to be deployed elsewhere."
    HC: 299 2008-2009
    Share Financial Management in the Home Office on FacebookShare Financial Management in the Home Office on TwitterShare Financial Management in the Home Office on LinkedIn
  • National Offender Management Service: Maintenance of the prison estate in England and Wales21 May 2009

    “NOMS is maintaining the prison estate well and is obtaining value for money in how it does so. But there are areas to improve: the Agency needs a better understanding of the costs of planned works; it should standardise more spare parts and materials; and understand better the right time to switch from maintaining an old asset to buying new. Once these measures are in place it will help the Agency plan maintenance work, and control finances, more effectively.”

    HC: 300 2008-2009
    Share National Offender Management Service: Maintenance of the prison estate in England and Wales on FacebookShare National Offender Management Service: Maintenance of the prison estate in England and Wales on TwitterShare National Offender Management Service: Maintenance of the prison estate in England and Wales on LinkedIn
  • HM Revenue & Customs: Managing variations in workload15 May 2009

    "Peaks in the workload of HM Revenue and Customs push up the cost of running the Department and reduce service quality. By changing the deadlines for tax returns and removing the need for some to be filled in, HMRC has already saved £7 million. By expanding take up of online services further, and helping people avoid unnecessary calls to contact centres, HMRC can reduce costs and provide a better, year-round service."

    HC: 507 2008-2009
    Share HM Revenue & Customs: Managing variations in workload on FacebookShare HM Revenue & Customs: Managing variations in workload on TwitterShare HM Revenue & Customs: Managing variations in workload on LinkedIn
  • Support to High Intensity Operations14 May 2009

    “The task of supporting operations in Iraq and Afghanistan is not an easy one. Despite this challenge, the Ministry of Defence has had a number of successes, particularly in providing life-saving medical treatment. But there is still more to do. By improving the management and replenishment of stocks in theatre and getting a clearer picture of what supplies are available and where they are, the MOD could make real improvements to its supply chain.”

    HC: 508 2008-09
    Share Support to High Intensity Operations on FacebookShare Support to High Intensity Operations on TwitterShare Support to High Intensity Operations on LinkedIn
  • Department for Transport: Improving road safety for pedestrians and cyclists in Great Britain8 May 2009

    “Making roads safer for pedestrians and cyclists is a key element in encouraging people to walk and cycle more. While their safety has improved generally, some are more vulnerable, such as child pedestrians from deprived areas. The Department for Transport needs to draw on its research programme and the lessons learned from the projects that it funds to find ways of improving safety, especially for groups most at risk.”

    HC: 437
    Share Department for Transport: Improving road safety for pedestrians and cyclists in Great Britain on FacebookShare Department for Transport: Improving road safety for pedestrians and cyclists in Great Britain on TwitterShare Department for Transport: Improving road safety for pedestrians and cyclists in Great Britain on LinkedIn
  • Department for Work and Pensions: Communicating with customers7 May 2009

    "The Department has made a determined effort to reduce reliance on burdensome long letters and piles of leaflets and has improved the efficiency of its communications with customers. It could, however, improve performance further by moving more of its services online. Where paper forms and letters are still necessary, it should make them more straightforward for the customer, particularly for the elderly and other vulnerable people."

    HC: 421 2008-2009
    Share Department for Work and Pensions: Communicating with customers on FacebookShare Department for Work and Pensions: Communicating with customers on TwitterShare Department for Work and Pensions: Communicating with customers on LinkedIn
  • Department for Work and Pensions: Management of benefit overpayment debt1 May 2009

    "The Department has improved the effectiveness of its debt management operations. More benefit overpayments are being identified and referred for recovery action. The amount of cash recovered is increasing, but so is the amount tied up in debt, as recoveries are not keeping pace with the growth in identified overpayments. Helping more customers stay out of debt will need to be an important part of the answer."

    HC: 294 2008-2009
    Share Department for Work and Pensions: Management of benefit overpayment debt on FacebookShare Department for Work and Pensions: Management of benefit overpayment debt on TwitterShare Department for Work and Pensions: Management of benefit overpayment debt on LinkedIn
  • Financial Management in the Department for Children, Schools and Families30 April 2009
    "The Department has made progress in integrating financial management with its strategic and corporate planning. There is room for a better understanding of costs attributable to each of the Department’s strategic objectives. The Department could usefully consult further with delivery organisations such as local authorities to see what might be done here. It also needs to improve its management of financial risks, and to use the introduction of new finance systems to improve financial reporting and forecasting." In 2007-08 the Department’s expenditure totalled £48.9 billion and around £40 billion (82 per cent of the Department’s spending) was spent on schools or services to support schools. The Department has built up a large capital underspend, which is around £2.4 billion at the end of March 2009. In 2007-08 the balance increased by £654 million to £1.9 billion and 2008-09 figures will show that this increased to around £2.4 billion by the end of March 2009. Schools build up surpluses when they do not spend their full budgets and carry over the balances to future years. An excessive surplus is defined by the Department as being greater than five per cent of annual budget for secondary schools and greater than eight per cent for nursery, primary and special schools. At 31 March 2008 nearly 40 per cent of schools had excessive cumulative surpluses and 22 per cent had held an excessive cumulative surplus for at least the last three years. Accruals accounting is an accounting convention under which transactions are recognised as the underlying economic events occur, irrespective of the timing of cash receipts and payments related to these transactions. Under accruals accounting, expenditure incurred or income earned, but not yet paid or received, are included in the accounts in the period when they were incurred or earned. This differs from cash accounting where income and expenditure are recognised when the cash is received or paid respectively.
    HC: 267 2008-2009
    Share Financial Management in the Department for Children, Schools and Families on FacebookShare Financial Management in the Department for Children, Schools and Families on TwitterShare Financial Management in the Department for Children, Schools and Families on LinkedIn
  • Addressing the environmental impacts of Government procurement29 April 2009
    "Minimising environmental impact is recognised by government as a key criterion of good procurement. In 2008 progress was made by departments, but only some are on target to be practising sustainable procurement across their business by the end of this year. Procurement decisions need to be supported by a more thorough understanding of environmental benefits and costs, so that departments can show that their procurement meets the twin requirements of sustainability and value for money." Central government and its agencies, excluding the NHS, spent £54.7 billion in 2007-08 on the procurement of non-capital goods and services. In March 2008 the government created the post of Chief Sustainability Officer, supported by a Centre of Expertise in Sustainable Procurement at the Office of Government Commerce.
    HC: 420 2008-2009
    Share Addressing the environmental impacts of Government procurement on FacebookShare Addressing the environmental impacts of Government procurement on TwitterShare Addressing the environmental impacts of Government procurement on LinkedIn
  • Audit of Assumptions for Budget 200922 April 2009
    HC: 408 2008-2009
    Share Audit of Assumptions for Budget 2009 on FacebookShare Audit of Assumptions for Budget 2009 on TwitterShare Audit of Assumptions for Budget 2009 on LinkedIn
  • UK Trade & Investment: Trade Support3 April 2009
    “UKTI has made good headway in improving its support to UK exporters and is currently meeting, or close to reaching, all of its performance targets. However, to take informed decisions on the best use of taxpayers’ money, it needs to develop an improved cost model to determine accurately the costs of delivering its individual services.”
    HC: 297 2008-2009
    Share UK Trade & Investment: Trade Support on FacebookShare UK Trade & Investment: Trade Support on TwitterShare UK Trade & Investment: Trade Support on LinkedIn
  • Financial management in the European Union27 March 2009

    "Recent initiatives have started to improve the financial management of EU funds, but a positive Statement of Assurance on the legality and regularity of expenditure has yet to be achieved. The implementation of Cohesion policy remains the chief source of error. The Commission will soon start work with Member States on the design of future programmes. This work presents a good opportunity to simplify some of the rules whose complexity is contributing to error in EU spending."

    HC: 349 2008-2009
    Share Financial management in the European Union on FacebookShare Financial management in the European Union on TwitterShare Financial management in the European Union on LinkedIn
  • The Red Dragon project27 March 2009

    "Both the Ministry of Defence and the Welsh Authorities have invested a considerable amount of time, effort and money in creating modern aviation repair facilities in South Wales, with a super-hangar which is now sitting almost empty. As it happens, under the Defence Training Review there should be a future for the super-hangar at St Athan, but the Red Dragon project underlines that public bodies need to have considered all implications of their respective strategies before commencing joint projects."

    Jeremy Colman, Auditor General for Wales, added:

    "The Ministry of Defence and the Welsh Authorities failed to collaborate sufficiently throughout the project. Although for much of the time both had complementary objectives, they did not establish a common purpose for the project or a common understanding of their respective assumptions about the future of the site. The Red Dragon project highlights the danger in large and complex projects that involve multiple public bodies of insufficient openness and information sharing."

    HC: 296 2008-09
    Share The Red Dragon project on FacebookShare The Red Dragon project on TwitterShare The Red Dragon project on LinkedIn
  • Innovation across central government26 March 2009
    "Despite the large sums of money being invested in encouraging innovation, central government isn’t making the most of the opportunities to improve the delivery of public services. Innovation within service delivery is vital and government must be sure that it encourages staff to contribute, listens to the people who use its services and measures what it is getting for the investment made."
    HC: 12 2008-2009
    Share Innovation across central government on FacebookShare Innovation across central government on TwitterShare Innovation across central government on LinkedIn
  • HM Treasury: The nationalisation of Northern Rock20 March 2009
    The NAO has reported that the nationalisation of Northern Rock in early 2008 offered the best prospect of protecting the taxpayers’ interests and was based on a sufficiently robust analysis of the options available. However, the Treasury was stretched to deal with a crisis of this nature and there were lessons to be learned. In […]
    HC: 298 2008-09
    Share HM Treasury: The nationalisation of Northern Rock on FacebookShare HM Treasury: The nationalisation of Northern Rock on TwitterShare HM Treasury: The nationalisation of Northern Rock on LinkedIn
  • Ministry of Defence: Service Families Accommodation18 March 2009

    “The MOD is working to improve the housing stock for Service families but it will still take many years to achieve its aim of getting all families in the highest condition property. The MOD needs to press on with disposing of vacant properties so that it can focus resources on improving the remaining stock.

    HC: 13 2008-2009
    Share Ministry of Defence: Service Families Accommodation on FacebookShare Ministry of Defence: Service Families Accommodation on TwitterShare Ministry of Defence: Service Families Accommodation on LinkedIn
  • Providing Anti Air Warfare Capability: the Type 45 destroyer13 March 2009

    "The early years of the Type 45 destroyer project were beset by problems. The Ministry of Defence is currently controlling costs and timescales successfully; but it now needs to focus on installing the other equipment the ships need to obtain their full capability and on getting to grips with developing an effective support solution to be ready in time to support these destroyers."

    HC: 295 2008-2009
    Share Providing Anti Air Warfare Capability: the Type 45 destroyer on FacebookShare Providing Anti Air Warfare Capability: the Type 45 destroyer on TwitterShare Providing Anti Air Warfare Capability: the Type 45 destroyer on LinkedIn
  • Social Fund Account 2007-200813 March 2009
    HC: 1018
    Share Social Fund Account 2007-2008 on FacebookShare Social Fund Account 2007-2008 on TwitterShare Social Fund Account 2007-2008 on LinkedIn
  • The National Offender Management Information System12 March 2009

    “The initiative to introduce a single offender management database has been expensive and ultimately unsuccessful. These problems could have been avoided if the National Offender Management Service had established realistic budget, timescales and governance for the project at the start and followed basic project management principles in its implementation. In delivering the new reduced programme, NOMS need to focus on better financial controls and more effective management oversight.”

    HC: 292 2008-09
    Share The National Offender Management Information System on FacebookShare The National Offender Management Information System on TwitterShare The National Offender Management Information System on LinkedIn
  • Administration of the Crown Court6 March 2009

    "HM Courts Service faces a tight budgetary position and needs to get the most from its estate, staff and IT resources if Crown Court cases are to start promptly. The Service needs to improve its allocation and development of staff, so that it has enough well-trained people in each of its court locations, and tackle weaknesses in IT systems which currently bring operational risks and impair efficiency."

    HC: 290 2008-2009
    Share Administration of the Crown Court on FacebookShare Administration of the Crown Court on TwitterShare Administration of the Crown Court on LinkedIn
  • Progress report on maintaining competition in markets5 March 2009

    "The Office of Fair Trading has made a determined effort to address the weaknesses found in the earlier reports. But there is more to do, and the OFT needs to make sure competition enforcement remains in the public eye and businesses are left in no doubt as to what they must do to comply with the law."

    HC: 127 2008-2009
    Share Progress report on maintaining competition in markets on FacebookShare Progress report on maintaining competition in markets on TwitterShare Progress report on maintaining competition in markets on LinkedIn
  • The health of livestock and honeybees in England4 March 2009

    “Defra eradicated outbreaks of Avian Influenza and Foot and Mouth Disease in 2007 before they could spread further. But Bovine Tuberculosis and the Varroa parasite continue to pose significant risks to the livelihoods of farmers and beekeepers. The Department could tackle disease more effectively by working with farmers and their vets to improve farm biosecurity, and by enforcing compulsory testing as well as encouraging beekeepers to register.”

    HC: 288 2008-09
    Share The health of livestock and honeybees in England on FacebookShare The health of livestock and honeybees in England on TwitterShare The health of livestock and honeybees in England on LinkedIn
  • Financial reporting and financial management: General report of the Comptroller and Auditor General for 200827 February 2009
    HC: 133 2008-09
    Share Financial reporting and financial management: General report of the Comptroller and Auditor General for 2008 on FacebookShare Financial reporting and financial management: General report of the Comptroller and Auditor General for 2008 on TwitterShare Financial reporting and financial management: General report of the Comptroller and Auditor General for 2008 on LinkedIn
  • Helping Government Learn27 February 2009

    "We know from our audit work that projects and programmes are more likely to succeed and keep to time and budget where lessons have been learned and experience shared. Departments need to take learning more seriously, and encourage their staff to give it a higher priority through better recognition in reward and appraisal structures. Getting better at learning from the past will help government secure better value for money in the future."

    HC: 129 2008-2009
    Share Helping Government Learn on FacebookShare Helping Government Learn on TwitterShare Helping Government Learn on LinkedIn
  • Supporting Carers to Care26 February 2009

    "DWP’s services for carers are seen in a generally positive light by those taking them up, but not all eligible carers know about or take up the support on offer. Applying for Carer’s Allowance should be more straightforward, and support for carers seeking work should be more helpful by identifying part-time opportunities, in line with commitments made in the new National Strategy for Carers."

    HC: 130 2008-2009
    Share Supporting Carers to Care on FacebookShare Supporting Carers to Care on TwitterShare Supporting Carers to Care on LinkedIn
  • Recruiting civil servants efficiently13 February 2009

    "External recruitment is a key component of ensuring that the civil service has the right skills and capacity to deliver. Departments often pay too little attention to how they manage the recruitment process. External recruitment currently takes longer and consumes more internal staff time than it should. Our report identifies a number of improvements which all organisations can make which could deliver worthwhile savings across government."

    HC: 134 2008-2009
    Share Recruiting civil servants efficiently on FacebookShare Recruiting civil servants efficiently on TwitterShare Recruiting civil servants efficiently on LinkedIn
  • The Building Schools for the Future Programme: Renewing the secondary school estate12 February 2009
    "Building Schools for the Future is a highly ambitious £55 billion programme. Converting that ambition to reality requires robust planning, close cost control and making a success of complex long-term partnerships. Partnerships for Schools and the Department were too optimistic in their early plans though programme management has since improved. But it remains a real challenge, in difficult market conditions, to deliver the 250 schools a year that will be needed, to include all schools by 2020 as currently planned."
    HC: 135 2008-2009
    Share The Building Schools for the Future Programme: Renewing the secondary school estate on FacebookShare The Building Schools for the Future Programme: Renewing the secondary school estate on TwitterShare The Building Schools for the Future Programme: Renewing the secondary school estate on LinkedIn
  • The Maritime and Coastguard Agency’s Response to growth in the UK Merchant Fleet11 February 2009

    "The Maritime and Coastguard Agency coped with the recent sharp increase in the size of the UK-flagged merchant fleet by using its staff more efficiently and by delegating more of its survey work. But with fewer surveyors, the Agency is now struggling to inspect the increased fleet, which could put at risk the quality advantage of the UK flag. Better recruitment and succession planning will be needed, along with more strategic delegation to the classification societies."

    HC: 131 2008-2009
    Share The Maritime and Coastguard Agency’s Response to growth in the UK Merchant Fleet on FacebookShare The Maritime and Coastguard Agency’s Response to growth in the UK Merchant Fleet on TwitterShare The Maritime and Coastguard Agency’s Response to growth in the UK Merchant Fleet on LinkedIn
  • Building the capacity of the Third Sector6 February 2009

    "Frontline third sector organisations provide important services to the general public. ChangeUp has made good headway in improving support for these organisations while Futurebuilders loans have improved the potential of some to win public service contracts. But basic flaws in the administration of both programmes have reduced their beneficial impact to date. Value for money will depend on whether the steps now being taken successfully address these problems."

    HC: 132 2008-2009
    Share Building the capacity of the Third Sector on FacebookShare Building the capacity of the Third Sector on TwitterShare Building the capacity of the Third Sector on LinkedIn
  • Assessment of the Capability Review programme5 February 2009

    “Capability Reviews are intended to assess the organisational strengths and weaknesses of government departments. There is evidence so far that departments are indeed taking actions to improve their capabilities. It remains to be seen how far these actions will result in improvements in the delivery of public services.”

    HC: 123 2008-09
    Share Assessment of the Capability Review programme on FacebookShare Assessment of the Capability Review programme on TwitterShare Assessment of the Capability Review programme on LinkedIn
  • The Warm Front Scheme4 February 2009

    "The Warm Front Scheme has helped to alleviate fuel poverty in a large number of households. But despite changes intended to improve the targeting of the Scheme, over half of vulnerable families in fuel poverty still do not qualify, while many households unlikely to be fuel poor are able to claim a grant. The Department of Energy and Climate Change needs to improve the way it assesses eligibility for the Scheme, so that the most vulnerable households are the first to receive the assistance they need."

    HC: 126 2008-09
    Share The Warm Front Scheme on FacebookShare The Warm Front Scheme on TwitterShare The Warm Front Scheme on LinkedIn
  • Delivering High Quality Impact Assessments30 January 2009

    "The quality of published assessments of the impact of proposed regulations has improved. But the standard varies widely and, while there is better quantification of the costs and benefits, a minority still contain a superficial evidence base or standard of analysis.

    "Departments should raise the standard of evidence used to assess the options for achieving the objectives of new regulations. They should also give greater thought to how regulations will be enforced after implementation."

    HC: 128 2008-09
    Share Delivering High Quality Impact Assessments on FacebookShare Delivering High Quality Impact Assessments on TwitterShare Delivering High Quality Impact Assessments on LinkedIn
  • NHS Pay Modernisation in England: Agenda for Change29 January 2009

    "It was no mean feat transferring virtually all NHS staff on to a new pay system within a very constrained timeframe, and this element of Agenda for Change has been a success. On the other hand, the benefits that should have come with this new simpler system, such as more effective working, have not been wholly achieved. So the programme as a whole has further to go before it achieves the intended value for money for the taxpayer."

    HC: 125 2008-09
    Share NHS Pay Modernisation in England: Agenda for Change on FacebookShare NHS Pay Modernisation in England: Agenda for Change on TwitterShare NHS Pay Modernisation in England: Agenda for Change on LinkedIn
  • Management of Asylum Applications by the UK Border Agency23 January 2009

    "The aim of the New Asylum Model is to strengthen the management of asylum applications, and it has delivered some improvements. But the system is not yet working as it should for every case. The UK Border Agency has to be sharper in gathering all relevant information as early as possible, translating it into good decisions and then speedily enforcing those decisions. There is a risk that a new backlog of unresolved cases will be created, adding to the existing backlog of 'legacy cases'."

    HC: 124 2008-09
    Share Management of Asylum Applications by the UK Border Agency on FacebookShare Management of Asylum Applications by the UK Border Agency on TwitterShare Management of Asylum Applications by the UK Border Agency on LinkedIn
  • Department for Environment, Food and Rural Affairs: Managing the waste PFI programme14 January 2009

    "Defra is doing a lot to accelerate the programme of new waste treatment facilities being procured through private finance. But, at the rate at which projects are being delivered, England is at risk of missing the 2013 EU landfill reduction target, leaving the UK open to the possibility of fines. The Department will need to work hard with local authorities to achieve the planned programme of new waste treatment facilities, particularly now when private finance is difficult to raise."

    HC: 66 2008-2009
    Share Department for Environment, Food and Rural Affairs: Managing the waste PFI programme on FacebookShare Department for Environment, Food and Rural Affairs: Managing the waste PFI programme on TwitterShare Department for Environment, Food and Rural Affairs: Managing the waste PFI programme on LinkedIn
  • Central government’s management of service contracts19 December 2008

    "Central government spends around £12 billion each year on service contracts, many of which are critically important to the delivery of its objectives. Improving the way these contracts are managed would not only save money, but also improve services and reduce risk. There are examples where public bodies and suppliers have worked together to improve services and reduce costs. There remains a need for more qualified people to manage these contracts, and for clear performance indicators to show whether services match up to contract objectives."

    HC: 65 2008-2009
    Share Central government’s management of service contracts on FacebookShare Central government’s management of service contracts on TwitterShare Central government’s management of service contracts on LinkedIn
  • Ministry of Defence: Major Projects Report 200818 December 2008

    “The Ministry of Defence’s major defence projects experienced further aggregate delays of 96 months and cost increases of £205 million in 2007-08. The Department has taken reasonable decisions to reflect defence priorities and progress has been made in improving procurement practice. But performance remains variable and, until the MoD and the defence industry improve their decision making processes and show sustained learning from previous projects, value for money will not be consistently delivered.”

    HC: 64 2008 - 2009
    Share Ministry of Defence: Major Projects Report 2008 on FacebookShare Ministry of Defence: Major Projects Report 2008 on TwitterShare Ministry of Defence: Major Projects Report 2008 on LinkedIn
  • Planning for homes: Speeding up planning applications for major housing developments in England17 December 2008

    “The Department has given local authorities a greater financial incentive to reach quicker decisions on planning applications, with more decisions on major housing schemes now being taken within 13 weeks than five years ago. Whether the speed of development has increased is less clear. The Department should use the data collected by the National Audit Office as a benchmark for assessing its future effectiveness in improving the planning process.”

    Notes for Editors

    1. As part of the NAO’s examination, it reviewed the case history of 100 major residential applications (i.e. developments of 10 or more homes) approved in 2006-07 by 11 Authorities, providing for the first time reliable data on how long the whole process takes.

    HC: 15 2008-2009
    Share Planning for homes: Speeding up planning applications for major housing developments in England on FacebookShare Planning for homes: Speeding up planning applications for major housing developments in England on TwitterShare Planning for homes: Speeding up planning applications for major housing developments in England on LinkedIn
  • Financial Management in the NHS: Report on the NHS Summarised Accounts 2007-0816 December 2008

    "The surplus of £1.67 billion is equivalent to about one week’s funding for the whole NHS. The organisations in the NHS are performing better financially and this surplus has created an element of certainty for financial planning that has not existed in recent years. This is especially reassuring given current financial pressures throughout the economy.

    "Auditors have found matters to be addressed, such as localised accounting issues, and there are long-standing financial problems affecting a minority of trusts. The significant challenges for the NHS next year are in meeting new International Financial Reporting Standards and tougher deadlines on closure of accounts, but it looks as though most NHS bodies are well placed to cope."

    Tim Burr, the head of the National Audit Office, said:

    "Good financial management is not just about achieving a surplus. It is also about meeting delivery targets within the resources available. The surplus was generated through good financial management: NHS bodies delivered more cost savings than expected while still delivering against targets and improving the quality of healthcare. But better forecasting of the outcome could enable resources to be deployed more flexibly in-year."

    HC: 63-I 2008-2009
    Share Financial Management in the NHS: Report on the NHS Summarised Accounts 2007-08 on FacebookShare Financial Management in the NHS: Report on the NHS Summarised Accounts 2007-08 on TwitterShare Financial Management in the NHS: Report on the NHS Summarised Accounts 2007-08 on LinkedIn
  • Maintaining the Occupied Royal Palaces10 December 2008

    "For a number of years, the grant given to run and maintain the Royal Palaces has been static – and has fallen significantly in real terms. The Royal Household is making efforts to be more efficient in how it uses its funds, but there is no measure of how effectively the Palaces are being maintained. The Royal Household and Department for Culture, Media and Sport need to develop a way of measuring the condition of the estate over time, so that the Department has confidence that the future of these national assets is secure."

    HC: 14 2008-2009
    Share Maintaining the Occupied Royal Palaces on FacebookShare Maintaining the Occupied Royal Palaces on TwitterShare Maintaining the Occupied Royal Palaces on LinkedIn
  • Investing for development: the Department for International Development’s oversight of CDC Group plc5 December 2008

    "By achieving strong financial performance with a portfolio weighted towards poor countries, CDC will have made a credible contribution to economic development in those countries. But the scale of that contribution, or the direct effect on poverty reduction for poor people, is harder to demonstrate. DFID needs better evidence on the scale of CDC’s impact to make sure it secures the greatest development benefits."

    HC: 18 2008-2009
    Share Investing for development: the Department for International Development’s oversight of CDC Group plc on FacebookShare Investing for development: the Department for International Development’s oversight of CDC Group plc on TwitterShare Investing for development: the Department for International Development’s oversight of CDC Group plc on LinkedIn
  • End of life care26 November 2008

    “Good end of life care should mean that people are treated with dignity and respect and, where possible, in their preferred place of care. Some people receive high standards of care in their final weeks, days and hours, but others do not. Organisations responsible for the care of people approaching the end of their life need to improve the planning and delivery of services, particularly support in the community. There is scope to make these improvements by using both existing and planned additional resources more efficiently and effectively.”

    HC: 1043 2007-2008
    Share End of life care on FacebookShare End of life care on TwitterShare End of life care on LinkedIn
  • Audit of Assumptions for the 2008 Pre-Budget Report24 November 2008
    HC: 1150 2007-2008
    Share Audit of Assumptions for the 2008 Pre-Budget Report on FacebookShare Audit of Assumptions for the 2008 Pre-Budget Report on TwitterShare Audit of Assumptions for the 2008 Pre-Budget Report on LinkedIn
  • Natural England’s Role in Improving Sites of Special Scientific Interest21 November 2008

    “Extra resources have gone into Sites of Special Scientific Interest – a key part of the natural environment in England - and results are starting to show. But many will take time to regenerate fully, so a sustained management effort and clear conservation objectives will be needed for long-term success.”

    HC: 1051 2007-2008
    Share Natural England’s Role in Improving Sites of Special Scientific Interest on FacebookShare Natural England’s Role in Improving Sites of Special Scientific Interest on TwitterShare Natural England’s Role in Improving Sites of Special Scientific Interest on LinkedIn
  • HM Revenue & Customs: Management of Tax Debt20 November 2008

    “HMRC has improved the way it manages tax debt. But it has made limited progress in implementing some measures recommended by the Committee of Public Accounts in 2004 that would help it manage the growing level of debt in a more difficult economic climate. To manage tax debt more effectively, HMRC should link different debts owed on each tax by the same taxpayer and prioritise debts which are less likely to be paid without action by the Department.”

    HC: 1152 2007-2008
    Share HM Revenue & Customs: Management of Tax Debt on FacebookShare HM Revenue & Customs: Management of Tax Debt on TwitterShare HM Revenue & Customs: Management of Tax Debt on LinkedIn
  • Department for Children, Schools and Families – Mathematics performance in primary schools: Getting the best results19 November 2008
    “Helping children to master basic mathematics is a central part of their primary education and in 2007 pupils in their final year achieved the best set of results so far in the national tests. In recent years, however, the rate of improvement in primary mathematics has slowed and almost a quarter of pupils are still not equipped with the understanding of mathematics they need to study the subject further, or to tackle subjects such as science once they start secondary school. The Department needs to improve how teachers assess pupils’ progress throughout the primary years, so that they can support every child to do their best in mathematics.”
    HC: 1151 2007-2008
    Share Department for Children, Schools and Families – Mathematics performance in primary schools: Getting the best results on FacebookShare Department for Children, Schools and Families – Mathematics performance in primary schools: Getting the best results on TwitterShare Department for Children, Schools and Families – Mathematics performance in primary schools: Getting the best results on LinkedIn
  • The Independent Police Complaints Commission14 November 2008

    "The IPCC has an important, high profile and sensitive role. It has made significant improvements in performance in the four years it has been in operation. But it faces challenges in managing its increasing workload and in ensuring the quality of its work. It needs to increase its productivity further, improve its quality assurance procedures for investigations, and obtain regular feedback from complainants, police officers and appellants about how their cases have been handled."

    HC: 1035 2007-2008
    Share The Independent Police Complaints Commission on FacebookShare The Independent Police Complaints Commission on TwitterShare The Independent Police Complaints Commission on LinkedIn
  • HM Revenue & Customs: The Control and Facilitation of Imports7 November 2008

    "HMRC has made it easier to import goods into the UK. The lack of information on compliance levels and the declining number of trader audits does however risk diluting the control the Department has over imports. It needs to develop ‘minimum’ levels for checks and trader audits, so that importers pay the right amount of tax and duty, and fully comply with the laws on prohibited and restricted goods."

    HC: 942 2007-2008
    Share HM Revenue & Customs: The Control and Facilitation of Imports on FacebookShare HM Revenue & Customs: The Control and Facilitation of Imports on TwitterShare HM Revenue & Customs: The Control and Facilitation of Imports on LinkedIn
  • Ministry of Defence: The United Kingdom’s Future Nuclear Deterrent Capability5 November 2008

    "Much groundwork has been done in the two years since the Government decided to embark on a programme to maintain the country’s submarine-based nuclear deterrent capability beyond the life of the current system. Critical decisions about the design of the future submarine class and the commercial strategy required to incentivise monopoly suppliers now need to be taken so that the Ministry of Defence can stick to its demanding schedule and assure value for money over the life of the programme."

    HC: 1115 2007-2008
    Share Ministry of Defence: The United Kingdom’s Future Nuclear Deterrent Capability on FacebookShare Ministry of Defence: The United Kingdom’s Future Nuclear Deterrent Capability on TwitterShare Ministry of Defence: The United Kingdom’s Future Nuclear Deterrent Capability on LinkedIn
  • New Dimension – enhancing the Fire and Rescue Services’ capacity to respond to terrorist and other large-scale incidents31 October 2008

    “The New Dimension programme has helped provide the Fire and Rescue Services with the specialist equipment and training it needs to respond to terrorist and other major catastrophic incidents. But better value for money could have been achieved, and the project has been subject to considerable delays. The Department for Communities and Local Government still needs to enhance major incident planning by Fire and Rescue Services for regional and national-scale incidents.”

    HC: 1050 2007-2008
    Share New Dimension – enhancing the Fire and Rescue Services’ capacity to respond to terrorist and other large-scale incidents on FacebookShare New Dimension – enhancing the Fire and Rescue Services’ capacity to respond to terrorist and other large-scale incidents on TwitterShare New Dimension – enhancing the Fire and Rescue Services’ capacity to respond to terrorist and other large-scale incidents on LinkedIn
  • Allocation and management of risk in Ministry of Defence PFI projects30 October 2008

    “Most of the private finance projects in its portfolio of more than 50 have been delivered successfully by the Ministry of Defence. But the Department needs to be more alert to the risks that can emerge once the project is up and running, such as inaccurate performance reporting. It could also reduce procurement times by speeding up its decision-making, and by collecting better information at the outset on current and prospective use of the service and the condition of assets.”

    HC: 343 2007-2008
    Share Allocation and management of risk in Ministry of Defence PFI projects on FacebookShare Allocation and management of risk in Ministry of Defence PFI projects on TwitterShare Allocation and management of risk in Ministry of Defence PFI projects on LinkedIn
  • Reducing Alcohol Harm: Health services in England for alcohol misuse29 October 2008

    “Alcohol misuse constitutes a heavy and increasing burden on the NHS. If services to tackle alcohol misuse are going to make a bigger difference, Primary Care Trusts need to understand better the scale of the problem in their local communities. With its increased focus on the prevention of lifestyle-related illness, the Department of Health could, for example, do more to convince Trusts about the value of timely advice to help people develop safer drinking patterns.”

    HC: 1049 2007-2008
    Share Reducing Alcohol Harm: Health services in England for alcohol misuse on FacebookShare Reducing Alcohol Harm: Health services in England for alcohol misuse on TwitterShare Reducing Alcohol Harm: Health services in England for alcohol misuse on LinkedIn
  • Regulating the security industry17 October 2008

    “The security industry has been subject to suspicion and even criminality in the past and the Security Industry Authority has done well to set up a licensing system which has secured a high level of compliance. Poor cost forecasting and ineffective management of the licensing scheme have, however, resulted in the SIA spending over £17 million more than planned. The Authority needs to improve the quality of its forecasting and its management of the scheme so that it is better equipped for dealing with future demand for licences.”

    HC: 1036 2007-2008
    Share Regulating the security industry on FacebookShare Regulating the security industry on TwitterShare Regulating the security industry on LinkedIn
  • Department for International Development: Operating in insecure environments16 October 2008

    "DFID staff work hard – often in difficult and dangerous situations – to deliver real benefits to some of the world’s most vulnerable people. DFID could still make better use of its teams’ growing experience in this field to adapt standard aid practices to meet the challenges presented by insecurity."

    HC: 1048 2007-2008
    Share Department for International Development: Operating in insecure environments on FacebookShare Department for International Development: Operating in insecure environments on TwitterShare Department for International Development: Operating in insecure environments on LinkedIn
  • The Department for Transport – Letting Rail Franchises 2005-200715 October 2008

    "Taxpayers and passengers should benefit from changes made to the franchising process for passenger rail services. The Department for Transport has contracted to save the taxpayer money while improving service quality, but it will need to see that capacity increases are well-managed and timely if passengers are to expect less crowded and more reliable journeys."

    HC: 1047 2007-2008
    Share The Department for Transport – Letting Rail Franchises 2005-2007 on FacebookShare The Department for Transport – Letting Rail Franchises 2005-2007 on TwitterShare The Department for Transport – Letting Rail Franchises 2005-2007 on LinkedIn
  • Feeding back? Learning from complaints handling in health and social care10 October 2008

    “The complaints systems for health and social care are not yet as accessible and responsive as they could be. There is a lack of learning from complaints, and providers are not making clear to users that services are being improved as result. Adequate staff training; proper tackling of complaints; and evidence of improvements in response to complaints are key pointers for the planned introduction of a new comprehensive complaints system across health and social care next year.”

    HC: 853 2007-2008
    Share Feeding back? Learning from complaints handling in health and social care on FacebookShare Feeding back? Learning from complaints handling in health and social care on TwitterShare Feeding back? Learning from complaints handling in health and social care on LinkedIn
  • The Administrative Burdens Reduction Programme, 20088 October 2008

    “The Government’s initiative to drive down administrative burdens on business has raised awareness of regulatory reform and departments have begun to reduce some burdens. The next step is to deliver tangible benefits for businesses. Departments need to engage more directly with businesses to focus on changes that will really help, and check that the action they are taking is having the intended effect.”

    HC: 944 2007-2008
    Share The Administrative Burdens Reduction Programme, 2008 on FacebookShare The Administrative Burdens Reduction Programme, 2008 on TwitterShare The Administrative Burdens Reduction Programme, 2008 on LinkedIn
  • Department for Work and Pensions Resource Account 2007-200812 August 2008
    HC: 863 2007-2008
    Share Department for Work and Pensions Resource Account 2007-2008 on FacebookShare Department for Work and Pensions Resource Account 2007-2008 on TwitterShare Department for Work and Pensions Resource Account 2007-2008 on LinkedIn
  • Programmes to reduce household energy consumption2 August 2008

    “There are encouraging signs that the long-term growth in household energy consumption is reversing. But most of us still forget to turn off the lights in empty rooms, and building regulations to save energy in homes are not always followed. If targets are to be met, departments need to improve their understanding of how programmes are working in real homes, and how householders are responding to them.”

    HC: 1164 2007-2008
    Share Programmes to reduce household energy consumption on FacebookShare Programmes to reduce household energy consumption on TwitterShare Programmes to reduce household energy consumption on LinkedIn
  • The procurement of goods and services by HM Prison Service23 July 2008

    “The Prison Service has made real progress in how it buys goods and services for prisons throughout the UK. The Service spends around £450 million a year and is securing a good deal for the taxpayer in using that money. It could do still better by extending the new approach to the whole of the organisation.”

    HC: 943 2007-2008
    Share The procurement of goods and services by HM Prison Service on FacebookShare The procurement of goods and services by HM Prison Service on TwitterShare The procurement of goods and services by HM Prison Service on LinkedIn
  • Department for Work and Pensions: Handling Customer Complaints23 July 2008

    “Whilst there is general satisfaction with the services customers receive from the Department and its Agencies, there is scope to handle complaints better. The three Agencies need to record accurately customer complaints so that they can identify where they are not meeting customer needs and can improve services accordingly. Agencies also need to do more to understand why some customers are dissatisfied with the handling of their complaints.”

    HC: 995 2007-2008
    Share Department for Work and Pensions: Handling Customer Complaints on FacebookShare Department for Work and Pensions: Handling Customer Complaints on TwitterShare Department for Work and Pensions: Handling Customer Complaints on LinkedIn
  • HM Revenue & Customs’ transformation programme18 July 2008

    “This is an ambitious programme of change with the potential to provide significant benefits in terms of tax yield and improvements for the Department’s customers. To succeed the Department must determine what it expects the programme to achieve with the resources available. It should also establish that the planned benefits are realistic and confirm each year that those achieved are robust.”

    HC: 930 2007-2008
    Share HM Revenue & Customs’ transformation programme on FacebookShare HM Revenue & Customs’ transformation programme on TwitterShare HM Revenue & Customs’ transformation programme on LinkedIn
  • The Regeneration of the Greenwich Peninsula: A Progress Report16 July 2008

    "The Greenwich Peninsula is an ambitious regeneration, highlighted by the landmark O2 venue. The pace of house building is already two years behind schedule, though better progress has been made on community and commercial space. English Partnerships needs to safeguard returns to the taxpayer, both by addressing the effects of delay, and by delivering the return which is due from the success of the O2."

    HC: 338 2007-2008
    Share The Regeneration of the Greenwich Peninsula: A Progress Report on FacebookShare The Regeneration of the Greenwich Peninsula: A Progress Report on TwitterShare The Regeneration of the Greenwich Peninsula: A Progress Report on LinkedIn
  • Renewing the physical infrastructure of English further education colleges11 July 2008

    “The capital programme for further education is enabling colleges and the Learning and Skills Council to achieve together what neither could have achieved on their own, and is delivering high quality buildings. The sector has taken on a higher level of debt, and therefore of risk, but the cost should be manageable. If the second half of the programme can maintain the success achieved in the first, further education will be well placed to offer enhanced value for money."

    HC: 924 2007-2008
    Share Renewing the physical infrastructure of English further education colleges on FacebookShare Renewing the physical infrastructure of English further education colleges on TwitterShare Renewing the physical infrastructure of English further education colleges on LinkedIn
  • Financial Reporting and Financial Management: General Report of the Comptroller and Auditor General 20077 July 2008
    HC: 417 2007-2008
    Share Financial Reporting and Financial Management: General Report of the Comptroller and Auditor General 2007 on FacebookShare Financial Reporting and Financial Management: General Report of the Comptroller and Auditor General 2007 on TwitterShare Financial Reporting and Financial Management: General Report of the Comptroller and Auditor General 2007 on LinkedIn
  • Ministry of Defence: The Defence Information Infrastructure4 July 2008

    “It was always going to be a demanding task for the Ministry of Defence to replace its diverse information technology with a single, high quality system. The MoD started with a clear vision of what it wanted to achieve and acted to address known risks. But the Programme has run into difficulties and further concerted action will be needed to increase the rate of roll out of terminals and to deliver the remaining software.”

    HC: 788 2007-2008
    Share Ministry of Defence: The Defence Information Infrastructure on FacebookShare Ministry of Defence: The Defence Information Infrastructure on TwitterShare Ministry of Defence: The Defence Information Infrastructure on LinkedIn
  • Ministry of Defence: Hercules C-130 Tactical Fixed Wing Airlift Capability27 June 2008

    "The MoD’s focus has been on supporting troops in Iraq and Afghanistan. Under difficult circumstances, it has ensured the armed forces have the Hercules aircraft they need. But delays to the A400M aircraft, as well as the stresses and strains caused by sustained operational use of the existing Hercules fleet, are stretching both aircraft and aircrew and could in time pose risks to their future effectiveness."

    HC: 627 2007-2008
    Share Ministry of Defence: Hercules C-130 Tactical Fixed Wing Airlift Capability on FacebookShare Ministry of Defence: Hercules C-130 Tactical Fixed Wing Airlift Capability on TwitterShare Ministry of Defence: Hercules C-130 Tactical Fixed Wing Airlift Capability on LinkedIn
  • Widening participation in higher education25 June 2008
    “Not enough is known about the extent to which disadvantaged groups are under-represented in higher education, or what measures to widen participation are most effective. The Department and the Funding Council need to secure better data on participation, for example by social class or disability. They could tailor provision more closely to people’s circumstances, such as where they live and when they can study.”
    HC: 725 2007-2008
    Share Widening participation in higher education on FacebookShare Widening participation in higher education on TwitterShare Widening participation in higher education on LinkedIn
  • Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 200820 June 2008

    “The preparations for the Games are well underway. But important challenges remain which will become more formidable as the spotlight turns to London after the Beijing Games. Uncertainties over the deal for the village, legacy requirements and policing and security may add cost or compromise the preparations for a successful Games. The delivery bodies need to maintain a firm stance on cost and keep in sight the intended legacy benefits too.”

    HC: 490 2007-2008
    Share Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 2008 on FacebookShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 2008 on TwitterShare Preparations for the London 2012 Olympic and Paralympic Games: Progress report June 2008 on LinkedIn
  • The British Council: Achieving Impact11 June 2008
    "The British Council's work is valued by its customers and stakeholders. It faces a difficult challenge in delivering a wide range of products and services in 110 countries worldwide. High performance in some areas such as performance measurement and customer satisfaction needs to expand across every strand of activity. Project and programme management need to be strengthened and customer relationship systems and service standards enhanced."
    HC: 625 2007-2008
    Share The British Council: Achieving Impact on FacebookShare The British Council: Achieving Impact on TwitterShare The British Council: Achieving Impact on LinkedIn
  • Skills for Life: Progress in Improving Adult Literacy and Numeracy6 June 2008

    “The Skills for Life strategy is making good progress in improving the skill levels of adults with poor literacy, language and numeracy skills. Building on this progress, the Department needs to reduce regional variations in participation and in achievement levels for people with literacy or numeracy needs. It could also work more closely with other parts of government to encourage people to take up Skills for Life courses.”

    HC: 482 2007-2008
    Share Skills for Life: Progress in Improving Adult Literacy and Numeracy on FacebookShare Skills for Life: Progress in Improving Adult Literacy and Numeracy on TwitterShare Skills for Life: Progress in Improving Adult Literacy and Numeracy on LinkedIn
  • Ministry of Defence: Chinook Mk3 Helicopters4 June 2008

    "Since 2001 the MOD has been trying to work out how to make the Chinook Mk3 helicopters available for operations. Its original Fix to Field project progressed very slowly. In 2007 changing operational imperatives meant that the Department decided to start a new reversion project to make the helicopters operational more quickly, though with a lesser capability. The Chinook Mk3 story reemphasises the importance of timely decision making, clearly understanding requirements and proceeding purposefully to the solution."

    HC: 512 2007-2008
    Share Ministry of Defence: Chinook Mk3 Helicopters on FacebookShare Ministry of Defence: Chinook Mk3 Helicopters on TwitterShare Ministry of Defence: Chinook Mk3 Helicopters on LinkedIn
  • Shared services in the Department for Transport and its agencies23 May 2008

    “It is disappointing to see a programme which aimed to improve the efficiency and effectiveness of a department leaving it on current projections some £80 million worse off. Departments need to be realistic about the challenges of implementing shared services and to manage suppliers effectively. Over the past year the Department has made efforts to improve the performance of the Shared Services Programme and it cannot afford to fail."

    HC: 481 2007-2008
    Share Shared services in the Department for Transport and its agencies on FacebookShare Shared services in the Department for Transport and its agencies on TwitterShare Shared services in the Department for Transport and its agencies on LinkedIn
  • Making grants efficiently in the culture, media and sport sector22 May 2008

    “Grants awarded in the culture, media and sport sector support a diverse range of programmes, from funding education schemes for children to getting more people involved in sport. Grant-makers do, however, need to get a better handle on the costs and efficiency of their grant making if they are to demonstrate that as much of the money as possible goes into cultural and sporting activities rather than on administrative overheads.”

    HC: 339 2007-2008
    Share Making grants efficiently in the culture, media and sport sector on FacebookShare Making grants efficiently in the culture, media and sport sector on TwitterShare Making grants efficiently in the culture, media and sport sector on LinkedIn
  • The National Programme for IT in the NHS: Progress since 200616 May 2008

    "The scale of the challenge involved in delivering the National Programme for IT has proved to be far greater than envisaged at the start, with serious delays in delivering the new care records systems. Progress is being made, however, and financial savings and other benefits are beginning to emerge. The priority now is to finish developing and deploying care records systems that will help NHS Trusts to achieve the Programme’s intended benefits of improved services and better patient care."

    HC: 484 2007-2008
    Share The National Programme for IT in the NHS: Progress since 2006 on FacebookShare The National Programme for IT in the NHS: Progress since 2006 on TwitterShare The National Programme for IT in the NHS: Progress since 2006 on LinkedIn
  • Financial Management in the European Union25 April 2008

    “There has been some improvement in financial management of EU funds in 2006, but there are still significant challenges to achieving a positive Statement of Assurance on legality and regularity of expenditure. To reduce the level of error the Commission needs to strengthen its supervision of Structural Measures expenditure. But with some three-quarters of European expenditure managed by Member States, they too have a major role in improving the financial management of European Union funds. The United Kingdom’s forthcoming account of its own use of European Funds is a helpful development.”

    HC: 480 2007-2008
    Share Financial Management in the European Union on FacebookShare Financial Management in the European Union on TwitterShare Financial Management in the European Union on LinkedIn
  • The Procurement of the National Roads Telecommunications Services4 April 2008

    “The Highways Agency’s procurement identified the risks to the National Roads Telecommunications Services project and successfully transferred them to the private sector, conducting negotiations with the preferred bidder well. It did however take a lot longer than planned and only two bidders remained through to the end of the competition. There are good practice lessons both for the Agency and for other major public procurements”

    HC: 340 2007-2008
    Share The Procurement of the National Roads Telecommunications Services on FacebookShare The Procurement of the National Roads Telecommunications Services on TwitterShare The Procurement of the National Roads Telecommunications Services on LinkedIn
  • Tackling the hidden economy3 April 2008

    "HM Revenue & Customs has experimented with new ways of encouraging people into the formal economy and it is managing to detect more unpaid tax. It could make better use of penalties and secure greater publicity for prosecutions to discourage people from operating in the hidden economy. With well over £1 billion in unpaid tax each year, it is important that the Department becomes more effective in tackling the problem."

    HC: 341 2007-2008
    Share Tackling the hidden economy on FacebookShare Tackling the hidden economy on TwitterShare Tackling the hidden economy on LinkedIn
  • Protecting consumers? Removing retail price controls28 March 2008

    “The removal of price controls is an important step in the development of competition in these markets, but it is not the end of the story. Ofcom, Ofgem and Postcomm need to be vigilant, and be prepared to use their other powers when necessary, to ensure genuine competition is present and that it is working to serve consumers.

    “And there are clear lessons for regulators considering removing price controls in other markets. In particular they must be more diligent in getting all the data they need and ensuring that their decision making is transparent and makes good use of consultation.”

    HC: 342 2007-2008
    Share Protecting consumers? Removing retail price controls on FacebookShare Protecting consumers? Removing retail price controls on TwitterShare Protecting consumers? Removing retail price controls on LinkedIn
  • Audit of Assumptions for Budget 200821 March 2008
    HC: 345 2007-2008
    Share Audit of Assumptions for Budget 2008 on FacebookShare Audit of Assumptions for Budget 2008 on TwitterShare Audit of Assumptions for Budget 2008 on LinkedIn
  • Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond20 March 2008

    "With four years to go until the London Olympic and Paralympic Games, elite athletes need to know what support they will receive for 2012. Clear targets also need to be set for the level of success to be achieved at the Games, with the substantial funding available."

    HC: 434 2007-2008
    Share Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond on FacebookShare Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond on TwitterShare Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond on LinkedIn
  • Reducing passenger rail delays by better management of incidents14 March 2008

    “In addition to frustrating passengers, train delays cost the economy over £1 billion year. The rail industry has made progress in keeping trains moving, despite the rise in traffic on the network but, when incidents happen, passengers should get better information about what is happening. All sections of the rail industry need to improve their incident planning to keep trains moving quickly and safely.”

    HC: 308 2007-2008
    Share Reducing passenger rail delays by better management of incidents on FacebookShare Reducing passenger rail delays by better management of incidents on TwitterShare Reducing passenger rail delays by better management of incidents on LinkedIn
  • Meeting needs? The Offenders’ Learning and Skills Service7 March 2008

    "The Offenders’ Learning and Skills Service has made less progress than it might have done in helping offenders to get back into work after they are released, one of the most important factors in reducing reoffending. Some of the fundamentals, which departments have known about for years, are still not in place – matters like identifying which courses most help offenders to get a job, identifying which offenders need which skills, and helping more of them to finish a course they start. The Departments’ action plan, to be issued shortly, must make it crystal clear how these problems will be addressed effectively."

    HC: 310 2007-2008
    Share Meeting needs? The Offenders’ Learning and Skills Service on FacebookShare Meeting needs? The Offenders’ Learning and Skills Service on TwitterShare Meeting needs? The Offenders’ Learning and Skills Service on LinkedIn
  • Department for Environment, Food and Rural Affairs: Management of Expenditure6 March 2008

    “It is good news that the Department has recognised and is addressing its poor past performance on financial management. But there is still some way to go before we can feel confident that public money is being spent effectively and efficiently. The Department needs to maintain these first steps, if it is to cope in the tough financial environment reflected in the 2007 Comprehensive Spending Review.”

    HC: 309 2007-2008
    Share Department for Environment, Food and Rural Affairs: Management of Expenditure on FacebookShare Department for Environment, Food and Rural Affairs: Management of Expenditure on TwitterShare Department for Environment, Food and Rural Affairs: Management of Expenditure on LinkedIn
  • Protecting the public: the work of the Parole Board5 March 2008

    “The Parole Board has a central role to play in the effective running of the judicial system. It is working hard to improve its performance in managing its workload. But if the Parole Board is to make decisions about the release of prisoners which are both fair and minimize the risk of harm to the public for the Board to do its job properly, it must have access to complete information. Currently that is not always happening.”

    HC: 239 2007-2008
    Share Protecting the public: the work of the Parole Board on FacebookShare Protecting the public: the work of the Parole Board on TwitterShare Protecting the public: the work of the Parole Board on LinkedIn
  • NHS Pay Modernisation: New contracts for general practice services in England28 February 2008

    “There is no doubt that a new GP contract was needed and there are now 4,000 more GPs than five years ago. But in return for higher pay, we have yet to see real increases in productivity. The extra money flowing into practices has largely benefited GP partners rather than rewarding other important members of the practice team. Primary Care Trusts now need to deliver to patients the benefits that were expected in return for GPs increase in pay.”

    HC: 307 2007-2008
    Share NHS Pay Modernisation: New contracts for general practice services in England on FacebookShare NHS Pay Modernisation: New contracts for general practice services in England on TwitterShare NHS Pay Modernisation: New contracts for general practice services in England on LinkedIn
  • Preparations for Digital Switchover27 February 2008

    “The Government’s digital switchover programme will affect almost every home in the UK and most of the costs will be met by consumers. Helping consumers through the switchover process requires strong and coordinated working between Government and delivery agencies.

    “Progress so far is encouraging, but there is a long way to go with almost one third of licence fee payers still not understanding switchover, up to 26 million analogue television sets yet to be replaced or converted and nearly 1,200 transmitter sites to be upgraded.”

    HC: 306 2007-2008
    Share Preparations for Digital Switchover on FacebookShare Preparations for Digital Switchover on TwitterShare Preparations for Digital Switchover on LinkedIn
  • The roll-out of the Jobcentre Plus office network22 February 2008

    “My report recognises the considerable achievement that has been made delivering over 800 centres to a high quality standard, under budget. The project team controlled costs effectively and achieved savings against the budget – for example by introducing better procurement arrangements. There are lessons here for other Government departments undertaking major procurement projects.”

    HC: 346 2007-2008
    Share The roll-out of the Jobcentre Plus office network on FacebookShare The roll-out of the Jobcentre Plus office network on TwitterShare The roll-out of the Jobcentre Plus office network on LinkedIn
  • The Home Office: Reducing the risk of violent crime21 February 2008

    “Violent crime is an issue everyone will have read about and it is something which a fifth of the adult population have said they worry about. The rise of gun and knife crime is something that will deeply concern every community and the impacts of this sort of criminal activity can devastate individuals and destabilise communities.

    “To date, the Home Office has not had a long term, strategic approach to tackling violent crime. It has this week published a new Tackling Violence Action Plan which we all hope will deliver results.”

    HC: 241 2007-2008
    Share The Home Office: Reducing the risk of violent crime on FacebookShare The Home Office: Reducing the risk of violent crime on TwitterShare The Home Office: Reducing the risk of violent crime on LinkedIn
  • Managing financial resources to deliver better public services20 February 2008
    “Departments’ financial management has improved since 2003. But, tighter financial settlements, the drive for efficiency savings and rising public expectations about the quality of public services mean that there should be no let-up in the government’s efforts to extract maximum value from its use of taxpayers’ money."
    HC: 240 2007-2008
    Share Managing financial resources to deliver better public services on FacebookShare Managing financial resources to deliver better public services on TwitterShare Managing financial resources to deliver better public services on LinkedIn
  • Department for International Development – Providing budget support to developing countries8 February 2008

    “Budget support can help developing country governments deliver basic services to some of the world’s most vulnerable people. But to ensure that money provided by the UK is spent by governments in the most efficient and effective way and that it reaches the people who need it, DFID needs to improve further some of the basics. These include setting more precise objectives, monitoring progress more systematically, and clarifying the risks to UK funds.”

    HC: 6 2007-2008
    Share Department for International Development – Providing budget support to developing countries on FacebookShare Department for International Development – Providing budget support to developing countries on TwitterShare Department for International Development – Providing budget support to developing countries on LinkedIn
  • Increasing Employment Rates for Ethnic Minorities1 February 2008

    “Some progress has been made in tackling unemployment rates within ethnic minority groups, but the reality is that over recent years, while there has been a slow but steady improvement, the overall reduction in the employment gap has been modest.

    “The Department for Work and Pension’s strategy has been fragmented but is being refocused on those living in deprived areas. While this provides opportunities to help those most disadvantaged, it carries the risk that some ethnic minorities may not receive the help they need to get a job. Unless the Department is prepared to do more to reach out to the ethnic minority communities, prospects for increasing their employment rate remain bleak”

    HC: 206 2007-2008
    Share Increasing Employment Rates for Ethnic Minorities on FacebookShare Increasing Employment Rates for Ethnic Minorities on TwitterShare Increasing Employment Rates for Ethnic Minorities on LinkedIn
  • The National Probation Service: the supervision of community orders in England and Wales31 January 2008

    “There is some evidence that community orders can reduce the likelihood of reconviction, but I am concerned by gaps in the National Probation Service’s knowledge about its management of these sentences. The Service needs to identify its capacity to deliver community orders and the associated costs, and the effectiveness of different order requirements in reducing reconviction.

    “As a matter of urgency, the Service should establish a mechanism to monitor and report the number of orders not completed in accordance with courts’ wishes.”

    HC: 203 2007-2008
    Share The National Probation Service: the supervision of community orders in England and Wales on FacebookShare The National Probation Service: the supervision of community orders in England and Wales on TwitterShare The National Probation Service: the supervision of community orders in England and Wales on LinkedIn
  • The Nuclear Decommissioning Authority: Taking forward decommissioning30 January 2008

    “The Nuclear Decommissioning Authority took on the tough job of decommissioning the UK’s legacy nuclear facilities. It has put a lot of effort into determining the scale and nature of the task ahead. Whilst the scale of the task is now better defined, estimates of costs to the taxpayer have continued to rise. At the same time, the start and stop nature of decommissioning work at some sites lessens the value for money of the significant resources invested to date.”

    HC: 238 2007-2008
    Share The Nuclear Decommissioning Authority: Taking forward decommissioning on FacebookShare The Nuclear Decommissioning Authority: Taking forward decommissioning on TwitterShare The Nuclear Decommissioning Authority: Taking forward decommissioning on LinkedIn
  • Releasing resources to the frontline: the Department of Health’s Review of its Arm’s Length Bodies25 January 2008

    “The Department should be commended for its management of the review, having achieved its savings targets. But there are lessons to be learnt more generally about making sure that targets are clear and focused on delivering value for money and improving performance. And it is essential that departments are able to measure their progress against a clear set of baselines, which need to be identified before projects start.”

    HC: 237 2007-2008
    Share Releasing resources to the frontline: the Department of Health’s Review of its Arm’s Length Bodies on FacebookShare Releasing resources to the frontline: the Department of Health’s Review of its Arm’s Length Bodies on TwitterShare Releasing resources to the frontline: the Department of Health’s Review of its Arm’s Length Bodies on LinkedIn
  • Department For Work and Pensions: Progress in tackling benefit fraud23 January 2008

    “The Department for Work and Pensions has made tackling benefit fraud a priority and has made good progress in reducing fraud, which represents a substantial achievement by its staff. It is also ahead of other comparable countries in its measurement and understanding of benefit fraud.

    “The Department’s specific counter-fraud activities cost £154 million during 2006-07 and identified £106 million of overpaid benefits. Although some of the Department’s initiatives lead to earlier interception of overpayments and may deter potential fraudsters, I believe the Department could do more to determine whether its activities are cost effective.”

    HC: 102 2007-2008
    Share Department For Work and Pensions: Progress in tackling benefit fraud on FacebookShare Department For Work and Pensions: Progress in tackling benefit fraud on TwitterShare Department For Work and Pensions: Progress in tackling benefit fraud on LinkedIn
  • Making changes in Operational PFI Projects17 January 2008

    “PFI deals have proven to be flexible to change and, when considering that these deals will span a number of decades, that is essential. Now that an increasing number of PFI deals are in their operational stage, and change will inevitably be needed over time, the public sector has to raise its game to get a better outcome and use the guidance and resources available, particularly as changes made to operational projects have not always provided value for money.”

    HC: 205 2007-2008
    Share Making changes in Operational PFI Projects on FacebookShare Making changes in Operational PFI Projects on TwitterShare Making changes in Operational PFI Projects on LinkedIn
  • Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain16 January 2008

    “Bringing services online can save money and raise the quality of the service received. I am pleased to see that, by following good practice, the Agencies have improved the service they offer drivers. However, there is scope for improvement, and I would urge the Department to continue to evaluate current pilots and investigate ways of using the technology to further improve the services offered.”

    HC: 204 2007-2008
    Share Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain on FacebookShare Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain on TwitterShare Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain on LinkedIn
  • Fourth Validation Compendium Report19 December 2007

    “Good quality data are essential if performance measures and targets are to be used effectively to improve public sector delivery and accountability. It is good news that data systems are improving, but departments must transfer these lessons to their new data systems. If we are to have confidence in the performance reported by government, all systems used to monitor it must be robust.”

    HC: 22 2007-2008
    Share Fourth Validation Compendium Report on FacebookShare Fourth Validation Compendium Report on TwitterShare Fourth Validation Compendium Report on LinkedIn
  • Caring for Vulnerable Babies: The Reorganisation of neonatal services in England19 December 2007

    “Neonatal services are a challenging and necessarily innovative area of medicine, caring for some of the National Health Service’s most vulnerable patients who must receive the best care possible. Efforts made by the Department to improve the service to date are encouraging, but there is still more to do. Top of the list must be addressing the staffing and capacity problems. And it is impossible to say whether the introduction of networks have improved the overall value for money of the service because of the lack of data on outcomes and the variable state, and use of, financial management information.”

    HC: 101 2007-2008
    Share Caring for Vulnerable Babies: The Reorganisation of neonatal services in England on FacebookShare Caring for Vulnerable Babies: The Reorganisation of neonatal services in England on TwitterShare Caring for Vulnerable Babies: The Reorganisation of neonatal services in England on LinkedIn
  • Compensating victims of violent crime14 December 2007

    “The Criminal Injuries Compensation Authority’s performance has got worse since I last reported on it in 2000. It is taking longer to deal with cases, it has not reduced the number of ineligible applications and has frequently missed its targets over the years.

    “Delays in resolving these issues can make it more difficult for victims to move on from a traumatic experience. CICA has started a major overhaul of how it operates. We look to CICA to make swift improvements in the service it provides to victims.”

    HC: 100 2007-2008
    Share Compensating victims of violent crime on FacebookShare Compensating victims of violent crime on TwitterShare Compensating victims of violent crime on LinkedIn
  • Partnering for success: Preparing to deliver the 14-19 education reforms in England13 December 2007

    "Getting these reforms right will be vital to the futures of many of our young people. In many cases, local institutions and people on the ground are responding impressively to the need for genuine collaboration to deliver the best education possible for all young people. But the less well developed areas still have much to do to provide all the options young people will be entitled to by 2013."

    HC: 99 2007-2008
    Share Partnering for success: Preparing to deliver the 14-19 education reforms in England on FacebookShare Partnering for success: Preparing to deliver the 14-19 education reforms in England on TwitterShare Partnering for success: Preparing to deliver the 14-19 education reforms in England on LinkedIn
  • DEFRA: A progress update in resolving the difficulties in administering the Single Payment Scheme in England12 December 2007

    "Since my report over a year ago on the implementation of the Single Payment Scheme, the Rural Payments Agency has made encouraging progress in remedying the problems I highlighted, as demonstrated by an increase in farmers’ satisfaction with the handling of their claims.

    "But, until the Agency is in the position consistently to meet the June deadline each year and can process payments within an acceptable tolerance of error, the risk is that farmers’ confidence in the scheme will wane and the European Commission will levy financial penalties."

    HC: 10 2007-2008
    Share DEFRA: A progress update in resolving the difficulties in administering the Single Payment Scheme in England on FacebookShare DEFRA: A progress update in resolving the difficulties in administering the Single Payment Scheme in England on TwitterShare DEFRA: A progress update in resolving the difficulties in administering the Single Payment Scheme in England on LinkedIn
  • NHS (England) Summarised Accounts 2006-0711 December 2007

    "The NHS achieved a surplus in 2006-07 after a period of rising deficits. But this is not a time to be complacent; both the Department and the NHS accept that a number of challenges remain.

    "The national picture is one of financial balance, but there remains a relatively small core of NHS organisations that continue to report significant deficits. There is no doubt that good financial management is linked to good patient care in the long term. A failure to keep a tight grip on financial performance will undermine service quality, an area in which the NHS must not let patients down."

    HC: 129 -I 2007-2008
    Share NHS (England) Summarised Accounts 2006-07 on FacebookShare NHS (England) Summarised Accounts 2006-07 on TwitterShare NHS (England) Summarised Accounts 2006-07 on LinkedIn
  • Helping people through mental health crisis: The role of Crisis Resolution and Home Treatment services7 December 2007

    "Crisis Resolution Home Treatment teams are really beginning to prove their worth in the NHS. They are providing significant benefits and increased satisfaction for service users and reducing pressure on hospital beds.

    "However, a lack of resources and a lack of multi-disciplinary support are limiting what these teams can do. And not all of those who would benefit from this service are being considered for it. These issues need to be addressed if the service is to improve."

    HC: 5 2007-2008
    Share Helping people through mental health crisis: The role of Crisis Resolution and Home Treatment services on FacebookShare Helping people through mental health crisis: The role of Crisis Resolution and Home Treatment services on TwitterShare Helping people through mental health crisis: The role of Crisis Resolution and Home Treatment services on LinkedIn
  • Improving Corporate Functions Using Shared Services29 November 2007

    "Central government needs to get much better at managing its corporate services. Shared services have the potential to deliver significant efficiency savings but it is not yet clear that the £1.4 billion of savings estimated by the Cabinet Office will be achieved."

    HC: 9 2007-2008
    Share Improving Corporate Functions Using Shared Services on FacebookShare Improving Corporate Functions Using Shared Services on TwitterShare Improving Corporate Functions Using Shared Services on LinkedIn
  • Improving the efficiency of central government’s office property28 November 2007

    “Government departments have a challenging time ahead in addressing the efficiency of their office accommodation. There are positive signs of departments beginning to engage with the issue, but there is still a vast amount of change required. Government is still a long way from achieving full value from its office estate.”

    HC: 8 2007-2008
    Share Improving the efficiency of central government’s office property on FacebookShare Improving the efficiency of central government’s office property on TwitterShare Improving the efficiency of central government’s office property on LinkedIn
  • The privatisation of QinetiQ23 November 2007

    “The move to privatise QinetiQ was effective in safeguarding the viability of a business of national importance and secured half a billion pounds for the taxpayer. However, I believe more money should have been secured for the public purse.

    “And it is of concern that the Ministry of Defence did not seek specialist advice on the incentive scheme, which resulted in the top ten managers owning shares worth £107m. This level of return exceeded what was necessary to incentivise management.

    “The MoD must now be proactive in managing the remaining risks to deliver the long term value for money from the deal.”

    HC: 52 2007-2008
    Share The privatisation of QinetiQ on FacebookShare The privatisation of QinetiQ on TwitterShare The privatisation of QinetiQ on LinkedIn
  • The Carbon Trust: accelerating the move to a low carbon economy22 November 2007

    “Climate change presents very serious global risks. The Carbon Trust has done a good job at persuading businesses and public sector organisations to start tackling the problem and its work to date has proved value for money. Its achievement in reducing carbon dioxide emissions in 2006-07 by up to two million tonnes is commendable, but it is a small one in view of the scale of the challenge ahead. The Carbon Trust needs to build on its good work and extend its drive to encourage business leaders to review the carbon footprint of their organisation and to take decisive action to reduce carbon dioxide emissions.”

    HC: 7 2007-2008
    Share The Carbon Trust: accelerating the move to a low carbon economy on FacebookShare The Carbon Trust: accelerating the move to a low carbon economy on TwitterShare The Carbon Trust: accelerating the move to a low carbon economy on LinkedIn
  • Foreign and Commonwealth Office: Managing risk in the Overseas Territories16 November 2007

    "The UK government has a responsibility to ensure the security and good governance of the overseas territories, and I'm encouraged by areas of progress made in the last ten years.

    "Though they share many challenges the Overseas Territories are a very diverse group. There is more that can be done to help all Territories consistently reach the best standards already to be found amongst them."

    HC: 4 2007-2008
    Share Foreign and Commonwealth Office: Managing risk in the Overseas Territories on FacebookShare Foreign and Commonwealth Office: Managing risk in the Overseas Territories on TwitterShare Foreign and Commonwealth Office: Managing risk in the Overseas Territories on LinkedIn
  • Sustainable employment: supporting people to stay in work and advance14 November 2007

    "Many initiatives led by the Department for Work and Pensions have increased the number of people entering work and, as such, have made a difference. However, for some people, help in finding work is only part of the solution, they also need support during the transition as they start a new job, and help to increase their skills so they can stay in work and move up the ladder.

    "The Department for Work and Pensions and the Department for Innovation, Universities and Skills need to work together, and to join up national initiatives with local action so that people are not just helped into work, but to stay in work."

    HC: 32 2007-2008
    Share Sustainable employment: supporting people to stay in work and advance on FacebookShare Sustainable employment: supporting people to stay in work and advance on TwitterShare Sustainable employment: supporting people to stay in work and advance on LinkedIn
  • Department for Communities and Local Government: Housing Market Renewal9 November 2007

    “Housing market renewal is a radical programme but it is a high risk approach. While there have been physical improvements in some neighbourhoods, it is unclear whether intervention itself has led to improvement in the problems of low demand. And in some cases intervention has exacerbated problems in the short-term.

    “The Department for Communities and Local Government needs to make sure that pathfinders not only delivers its regional development plans, but also complements the broader regeneration of areas contributing to better schools and transport links.”

    HC: 20 2007-2008
    Share Department for Communities and Local Government: Housing Market Renewal on FacebookShare Department for Communities and Local Government: Housing Market Renewal on TwitterShare Department for Communities and Local Government: Housing Market Renewal on LinkedIn
  • Home Office: The cancellation of Bicester Accommodation Centre8 November 2007

    "There were two main risks to successful delivery of the Bicester asylum centre: one related to project management, such as delays, higher costs and falling benefits; and the second a change in the demand for such a facility, due to other initiatives. Unfortunately, both of these risks were realised.

    "Bicester highlights the need for Departments to identify, for schemes that require planning permission, the impact of planning delays on cost and delivery using a range of scenarios. The Home Office must now move forward and consider how to get best value from the empty site in Bicester."

    HC: 19 2007-2008
    Share Home Office: The cancellation of Bicester Accommodation Centre on FacebookShare Home Office: The cancellation of Bicester Accommodation Centre on TwitterShare Home Office: The cancellation of Bicester Accommodation Centre on LinkedIn
  • The Pensions Regulator: Progress in establishing its new regulatory approach26 October 2007

    “My report in 2002 into Opra detailed a number of failings, so to be able to report good progress by its successor in establishing new regulatory arrangements is very welcome.

    “The Pensions Regulator has successfully put in place a framework to identify and address the key issues and risks to private sector final salary pension scheme members. Central to that has been the strategy of addressing the areas of greatest risk. The next step for the Regulator is to continue its push to roll out the same level of regulatory oversight to money purchase schemes as it has for final salary schemes.”

    HC: 1035 2006-2007
    Share The Pensions Regulator: Progress in establishing its new regulatory approach on FacebookShare The Pensions Regulator: Progress in establishing its new regulatory approach on TwitterShare The Pensions Regulator: Progress in establishing its new regulatory approach on LinkedIn
  • Improving the disposal of public sector Information, Communication and Technology equipment31 July 2007

    “Government has so far not given enough thought to how it disposes of its computers and related equipment. Growing concerns about the environment and the increasing volumes of equipment means this issue is becoming more important.

    “Government needs to understand better the trade-offs between securing better immediate financial value and the wider environmental costs and benefits associated with the disposal of ICT equipment. It should then use this knowledge to develop appropriate procurement and disposal strategies.”

    HC: 531 2006-2007
    Share Improving the disposal of public sector Information, Communication and Technology equipment on FacebookShare Improving the disposal of public sector Information, Communication and Technology equipment on TwitterShare Improving the disposal of public sector Information, Communication and Technology equipment on LinkedIn
  • Leaving the services27 July 2007

    “The practical realities for people leaving the Armed Forces can be very demanding. The process of finding a new home and a new job at the same time is something most of us would find quite stressful. So it is encouraging that most make that transition smoothly, and without too many troubles.

    “And undoubtedly, part of that is due to the good support the Ministry of Defence provides to those leaving the Forces. It is important that all those leaving the Services know what support is due to them, and have the opportunity to take advantage of it.”

    HC: 618 2006-2007
    Share Leaving the services on FacebookShare Leaving the services on TwitterShare Leaving the services on LinkedIn
  • Staying the course: the retention of students in higher education26 July 2007

    "Compared to most other countries, a high proportion of students in higher education are successfully completing their courses. This is a good achievement at a time when higher education is being opened up to more students. But variations in retention rates between higher education institutions indicate that retention could be increased further, bringing major benefits to the extra students who would complete their studies and more value to the taxpayer and the economy from the public funds expended on higher education."

    HC: 616 2006-2007
    Share Staying the course: the retention of students in higher education on FacebookShare Staying the course: the retention of students in higher education on TwitterShare Staying the course: the retention of students in higher education on LinkedIn
  • Department for Work and Pensions Resource Accounts 2006-0725 July 2007

    “Once again I have had to qualify my opinion on the Department for Work and Pensions accounts because of the significant sums lost to fraud and error: £2.5 billion or 2.1% in the last year.

    “At the same time I have been able to remove two aspects of the qualification of the Department’s accounts which is a clear tribute to the leadership evident within the Department in tackling these issues.”

    HC: 875 2006-2007
    Share Department for Work and Pensions Resource Accounts 2006-07 on FacebookShare Department for Work and Pensions Resource Accounts 2006-07 on TwitterShare Department for Work and Pensions Resource Accounts 2006-07 on LinkedIn
  • Reducing the cost of complying with regulations: The delivery of the Administrative Burdens Reduction Programme, 200725 July 2007

    “There is no certainty that the Administrative Burdens Reduction Programme will deliver its intended objectives. For regulatory reform to succeed, departments must understand business and measure and communicate results. So far, they have made a pragmatic start. Businesses, however, are not convinced that the programme will make a real difference to them. I will revisit this to check on progress.”

    HC: 615 2006-2007
    Share Reducing the cost of complying with regulations: The delivery of the Administrative Burdens Reduction Programme, 2007 on FacebookShare Reducing the cost of complying with regulations: The delivery of the Administrative Burdens Reduction Programme, 2007 on TwitterShare Reducing the cost of complying with regulations: The delivery of the Administrative Burdens Reduction Programme, 2007 on LinkedIn
  • Management of large business corporation tax25 July 2007

    "Large businesses are a significant contributor to the UK economy. The recommendations in my report will help the Department manage the risks to Corporation Tax revenues more effectively and work more collaboratively with large businesses. The Department should embed cultural and behavioural changes in the everyday practice of its staff to achieve these aims."

    HC: 614 2006-2007
    Share Management of large business corporation tax on FacebookShare Management of large business corporation tax on TwitterShare Management of large business corporation tax on LinkedIn
  • The budget for the London 2012 Olympic and Paralympic Games20 July 2007

    "The Olympic Games is now on a firmer financial footing thanks to the budget announced in March 2007. This should help all those involved in delivering the Games to move forward with greater confidence.

    "However a budget is just that - a budget not a target. The Department must still work to contain funding and achieve value for money, and should make clear what will be delivered for the public’s money. There will be a need for clear and quick decision making on funding, effective commercial arrangements with suppliers, and finalisation of designs and legacy plans."

    The report makes recommendations to manage risk in relation to the budget. Those which require immediate action are:

    HC: 612 2006-2007
    Share The budget for the London 2012 Olympic and Paralympic Games on FacebookShare The budget for the London 2012 Olympic and Paralympic Games on TwitterShare The budget for the London 2012 Olympic and Paralympic Games on LinkedIn
  • Vehicle Excise Duty Accounts 2006-0719 July 2007

    'I was concerned last year that the significantly higher rates of VED evasion by motorcyclists might undermine confidence in the DVLA's enforcement regime. My concern is even stronger this year, given the sharp jump in the evasion by motorcyclists, and by motorists more generally.'

    'It must be brought home to persistent non-payers of VED, whether motorcyclists or car drivers, that they will sooner or later be subject to enforcement action.'

    HC: 800 2006-2007
    Share Vehicle Excise Duty Accounts 2006-07 on FacebookShare Vehicle Excise Duty Accounts 2006-07 on TwitterShare Vehicle Excise Duty Accounts 2006-07 on LinkedIn
  • Helping people from workless households into work19 July 2007
    HC: 609 2006-2007
    Share Helping people from workless households into work on FacebookShare Helping people from workless households into work on TwitterShare Helping people from workless households into work on LinkedIn
  • Coal Health Compensation Schemes18 July 2007

    “The former Department of Trade and Industry has settled some 575,000 coal health compensation claims which in itself would be a major achievement, but it did not prepare itself properly for introducing the schemes for these two serious mining related injuries. In the early stages the consequences were significant. The taxpayer has paid too much in administration costs and many claimants, some of whom are elderly and infirm, have had to wait a long time for their compensation.

    “But the Department also showed what can be achieved once it started to get its act together. These schemes illustrate important lessons for other government departments when establishing and implementing future compensation schemes.”

    HC: 608 2006-2007
    Share Coal Health Compensation Schemes on FacebookShare Coal Health Compensation Schemes on TwitterShare Coal Health Compensation Schemes on LinkedIn
  • Transforming logistics support for fast jets17 July 2007

    "The Ministry of Defence has made significant reductions in the cost of repairing and maintaining its jets, whilst broadly maintaining aircraft availability. On this basis, the changes represent value for money and underline the benefit of the MoD's approach to partnering with industry and rationalising repair activity.

    "However, risks remain and it is important for the MOD to continue to manage these so as not to compromise the good work it has done in this area."

    HC: 825 2006-2007
    Share Transforming logistics support for fast jets on FacebookShare Transforming logistics support for fast jets on TwitterShare Transforming logistics support for fast jets on LinkedIn
  • Government on the internet: progress in delivering information and services online.13 July 2007

    Progress has been made by departments and agencies in getting more information on the web. When I last reported on this subject in 2002 I reported weaknesses in information across government on the cost and usage of its websites. Todays report highlights that little improvement has been made in these areas. Departments need to focus on understanding the cost effectiveness of their websites and who uses them and why, so that they can better meet the needs of citizens. I therefore welcome the initiatives of Directgov and businesslink.gov.uk which aim to streamline and rationalize the Governments web estate and should help to concentrate minds and focus efforts.

    HC: 529 2006-2007
    Share Government on the internet: progress in delivering information and services online. on FacebookShare Government on the internet: progress in delivering information and services online. on TwitterShare Government on the internet: progress in delivering information and services online. on LinkedIn
  • HM Revenue & Customs 2006-07 Accounts: The Comptroller and Auditor General’s Standard Report12 July 2007

    On tax credits

    “Once again, the levels of claimant error and fraud in the tax credit schemes are unacceptably high. This has led me to qualify my audit opinion on regularity of these payments. It is important that the Department now targets reductions in levels of error and fraud and considers how its compliance teams can engage more widely with tax credit claimants.”

    On income tax (PAYE)

    “HMRC’s computer systems are no longer well suited to the efficient administration of income tax especially where people have more than one job or change jobs frequently. This has led to employees paying too much or too little tax. HMRC has put in place a number of measures to improve the quality and timeliness of PAYE processing, in advance of its implementation of a new computer solution in 2008. The Department should quantify the success of its measures in reducing levels of error within PAYE.”

    On income tax (self-assessment)

    “The Department has made good progress in engaging with taxpayers through the internet. However, a million taxpayers still failed to submit their returns by the 31 January deadline. The Department must continue its work to target groups who are more prone to non-compliance, for example those new to self-employment and subcontractors in the construction industry.”

    On VAT missing trader fraud

    “The Department has strengthened the operational measures it uses to tackle missing trader fraud, and this is to be welcomed. The Council of the EU has approved legislation to allow the Department to apply a reverse charge, which it can apply to criminals trading in goods associated with the fraud, namely mobile phones and computer chips. There is still a significant risk however, that fraudsters will simply switch their trade to other goods not covered by the reverse charge. Missing trader fraud is a major challenge right across the EU. It will need concerted action by all Member States to find a long term solution to this problem.”

    HC: 626 2006-2007
    Share HM Revenue & Customs 2006-07 Accounts: The Comptroller and Auditor General’s Standard Report on FacebookShare HM Revenue & Customs 2006-07 Accounts: The Comptroller and Auditor General’s Standard Report on TwitterShare HM Revenue & Customs 2006-07 Accounts: The Comptroller and Auditor General’s Standard Report on LinkedIn
  • Evaluation of regulatory impact assessments 2006-0711 July 2007

    "Impact Assessments should be at the heart of the policy making process, but they have not always being used effectively. They need to add to the substance and effectiveness of the policy making process, not be viewed as a box to tick"

    HC: 606 2006-2007
    Share Evaluation of regulatory impact assessments 2006-07 on FacebookShare Evaluation of regulatory impact assessments 2006-07 on TwitterShare Evaluation of regulatory impact assessments 2006-07 on LinkedIn
  • HM Revenue & Customs: Accuracy in processing Income Tax6 July 2007

    "HMRC has improved its processing of income tax returns but there are still substantial numbers of taxpayers who are affected by processing errors. Vulnerable groups such as pensioners are likely to be disproportionately affected. The recommendations in my report will help the Department build on the work already underway to improve the processing of tax returns."

    HC: 605 2006-2007
    Share HM Revenue & Customs: Accuracy in processing Income Tax on FacebookShare HM Revenue & Customs: Accuracy in processing Income Tax on TwitterShare HM Revenue & Customs: Accuracy in processing Income Tax on LinkedIn
  • NHS (England) Summarised Accounts 2005-20066 July 2007
    HC: 742
    Share NHS (England) Summarised Accounts 2005-2006 on FacebookShare NHS (England) Summarised Accounts 2005-2006 on TwitterShare NHS (England) Summarised Accounts 2005-2006 on LinkedIn
  • Improving services and support for people with dementia4 July 2007

    "For too long dementia has not been treated as a high priority. Today's report shines a light on how significant an issue dementia is and how much scope there is to improve the way in which people who suffer from dementia are treated.

    "Our rapidly ageing population means that costs for addressing dementia will continue to increase and, without redesign, services for people with dementia are likely to become increasingly inconsistent and unsustainable. Dementia can no longer be set aside. The issues raised in this report need to be addressed as a matter of urgency."

    HC: 604 2006-2007
    Share Improving services and support for people with dementia on FacebookShare Improving services and support for people with dementia on TwitterShare Improving services and support for people with dementia on LinkedIn
  • The compensation scheme for former Icelandic water trawlermen29 June 2007

    Todays report highlights a number of problems experienced by the Department while implementing its compensation scheme for Icelandic water trawlermen. The scheme had evident shortcomings that inhibited efficient and effective delivery of the scheme objectives. Better preparation by the Department prior to launching the scheme would have put it in a much stronger position to deliver an effective service to claimants.

    The Ombudsman highlighted, in her report in February 2007, a lack of Government guidance on designing compensation schemes. It is important that other departments learn the lessons outlined in our report so that the same mistakes are not made again.

    HC: 530 2006-2007
    Share The compensation scheme for former Icelandic water trawlermen on FacebookShare The compensation scheme for former Icelandic water trawlermen on TwitterShare The compensation scheme for former Icelandic water trawlermen on LinkedIn
  • Building and maintaining river and coastal flood defences in England15 June 2007

    “The Agency has made progress in improving how it manages England’s flood defences since I last reported in 2001. But climate change is likely to increase the number of homes and businesses at risk of flooding in the future.”

    “If the Environment Agency has any chance of meeting its future targets it must now focus more consistently on improving the condition of its high risk flood defences. Its work in the best performing regions shows that this is possible.”

    HC: 528 2006-2007
    Share Building and maintaining river and coastal flood defences in England on FacebookShare Building and maintaining river and coastal flood defences in England on TwitterShare Building and maintaining river and coastal flood defences in England on LinkedIn
  • The Management of Staff Sickness Absence in Department of Transport and its agencies8 June 2007

    “Today’s report paints a mixed picture of sickness absence in the Department for Transport and its agencies. While some parts of the Department compare favourably against other public and private sector organisations and all parts of the Department appear to be proactive in managing sickness absence, the high rates in the customer-facing agencies of DVLA and DSA are worrying.

    “The central department appears to have a good record of sickness absence but that does not absolve it from the responsibility to hold those agencies with high levels of sickness absence to account.”

    The report makes recommendations on how the Department should better manage sickness absence. These include making line managers more aware of responsibilities when it comes to sick leave, making earlier use of occupational health services and ensuring better quality standards for recording sickness absence. Specific recommendations to agencies include the DVLA bringing long term sickness absence to a swifter resolution.

    HC: 527 2006-2007
    Share The Management of Staff Sickness Absence in Department of Transport and its agencies on FacebookShare The Management of Staff Sickness Absence in Department of Transport and its agencies on TwitterShare The Management of Staff Sickness Absence in Department of Transport and its agencies on LinkedIn
  • Benchmarking and market testing the ongoing services component of PFI projects6 June 2007

    “It is important that public officials test the cost and quality of facilities services to get value for money during the life of a PFI contract. My report highlights lessons in how value-testing should be carried out. In particular, public officials must have the necessary skills, must promote vigorous competition when value testing, and they must have a full understanding of whether and how the private sector’s price and service proposals offer value for money.”

    The report recommends that the recent Treasury guidance be taken up by departments and that the Treasury should continue liaising with departments to identify suitable cost data to use in benchmarking. The NAO also urges that further steps should be taken to compare the cost and quality of facilities services under the PFI with conventional outsourcing experience.

    HC: 453 2006-2007
    Share Benchmarking and market testing the ongoing services component of PFI projects on FacebookShare Benchmarking and market testing the ongoing services component of PFI projects on TwitterShare Benchmarking and market testing the ongoing services component of PFI projects on LinkedIn
  • The Thames Gateway: Laying the Foundations23 May 2007

    “The Thames Gateway is the most ambitious regeneration and development programme in Western Europe. If these ambitions are to be realised it is crucial that there is stronger cross-government leadership and clearer objectives for local partners to work towards. An overall programme plan to coordinate projects and give a live picture of what has been achieved and what remains to be done is an urgent priority.”

    HC: 526 2006-2007
    Share The Thames Gateway: Laying the Foundations on FacebookShare The Thames Gateway: Laying the Foundations on TwitterShare The Thames Gateway: Laying the Foundations on LinkedIn
  • Prescribing costs in primary care18 May 2007

    “We have found that some small changes in prescribing behaviour can lead to substantial savings for the NHS. All primary care trusts should learn from the best performing PCTs and strive to be as efficient in their own prescribing, making the £200 million in savings realistically achievable.”

    HC: 454 2006-2007
    Share Prescribing costs in primary care on FacebookShare Prescribing costs in primary care on TwitterShare Prescribing costs in primary care on LinkedIn
  • The Financial Services Authority: A Review under Section 12 of the Financial Services and Markets Act 200030 April 2007

    “The FSA has done well in managing the merger from 11 regulatory bodies to become one of the world’s first unified financial services regulators. In doing so, it has created strong and effective structures.

    “But the challenge for the FSA is now to move to the next level. It must do more to demonstrate its impact; to get a clearer understanding of how much its different activities cost; and, crucially, to streamline its processes and advice, to benefit industry and consumers.”

    HC: 500 2006-2007
    Share The Financial Services Authority: A Review under Section 12 of the Financial Services and Markets Act 2000 on FacebookShare The Financial Services Authority: A Review under Section 12 of the Financial Services and Markets Act 2000 on TwitterShare The Financial Services Authority: A Review under Section 12 of the Financial Services and Markets Act 2000 on LinkedIn
  • Helping individuals understand and complete their tax forms27 April 2007

    "Tax can be a complicated matter so it is important to make it as easy as possible for taxpayers to understand and comply with their tax obligations. My report shows how forms and guidance can be made more accessible and the importance of grasping opportunities to simplify the complex rules and procedures."

    HC: 452
    Share Helping individuals understand and complete their tax forms on FacebookShare Helping individuals understand and complete their tax forms on TwitterShare Helping individuals understand and complete their tax forms on LinkedIn
  • Building for the future: Sustainable construction and refurbishment on the government estate20 April 2007
    “When I last reported on construction in 2005, I emphasised the need to consider both the costs and benefits over the whole life of a building, not just the initial capital required. Despite this, today’s report highlights a continuing failure by departments to consider the long-term value of sustainability in their new builds and refurbishments. This is particularly disappointing given the importance of sustainability in promoting a deeper understanding of value for money. “Government departments and agencies spend in the region of £3 billion each year on new builds and major refurbishments. If sustainability is well handled, and addressed at the very beginning of construction projects, it can and should provide better value for money in the long term.”
    HC: 324 2006-2007
    Share Building for the future: Sustainable construction and refurbishment on the government estate on FacebookShare Building for the future: Sustainable construction and refurbishment on the government estate on TwitterShare Building for the future: Sustainable construction and refurbishment on the government estate on LinkedIn
  • Pay Modernisation: A new contract for NHS consultants in England19 April 2007

    “Consultants are central to the work of our national health service and deserve to be paid properly for the work that they do. However, the new contract was introduced to benefit not only consultants, but patients and the health service in general. Although a new contract was needed it is regrettable that the costs are higher than expected and that we are not yet seeing any clear evidence of improvements in productivity or services for patients.

    “It is important that trusts are clearer about what they need from their consultants and plan within their resources”

    HC: 335 2006-2007
    Share Pay Modernisation: A new contract for NHS consultants in England on FacebookShare Pay Modernisation: A new contract for NHS consultants in England on TwitterShare Pay Modernisation: A new contract for NHS consultants in England on LinkedIn
  • Financial Management in the European Union18 April 2007

    “There has been some improvement in financial management of EU funds in 2006, but there are still significant challenges to achieving a positive Statement of Assurance on legality and regularity of expenditure. To reduce the level of error the Commission needs to strengthen its supervision of Structural Measures expenditure. But with some three-quarters of European expenditure managed by Member States, they too have a major role in improving the financial management of European Union funds. The United Kingdom’s forthcoming account of its own use of European Funds is a helpful development.”

    HC: 401 2006-2007
    Share Financial Management in the European Union on FacebookShare Financial Management in the European Union on TwitterShare Financial Management in the European Union on LinkedIn
  • Northern Ireland Policing Board: Best Value Performance Plan for 2006-0728 March 2007
    HC: 388 2006-2007
    Share Northern Ireland Policing Board: Best Value Performance Plan for 2006-07 on FacebookShare Northern Ireland Policing Board: Best Value Performance Plan for 2006-07 on TwitterShare Northern Ireland Policing Board: Best Value Performance Plan for 2006-07 on LinkedIn
  • Managing the Defence Estate: Quality and sustainability23 March 2007

    “The effectiveness of our armed forces depends fundamentally on the quality of their living and working accommodation. The Ministry of Defence is working hard to improve the management of its estate and its current strategy, if pursued consistently, should build on recent progress and bring further dividends in future.”

    HC: 154 2006-2007
    Share Managing the Defence Estate: Quality and sustainability on FacebookShare Managing the Defence Estate: Quality and sustainability on TwitterShare Managing the Defence Estate: Quality and sustainability on LinkedIn
  • Audit of Assumptions for Budget 200721 March 2007
    HC: 393 2006-2007
    Share Audit of Assumptions for Budget 2007 on FacebookShare Audit of Assumptions for Budget 2007 on TwitterShare Audit of Assumptions for Budget 2007 on LinkedIn
  • Heritage Lottery Fund16 March 2007

    “The Heritage Lottery Fund has done valuable work in preserving the UK’s heritage and promoting access to it. However, it needs to do more to simplify its procedures, to provide better support to applicants and grant recipients and to reduce time and cost overruns.”

    HC: 323 2006-2007
    Share Heritage Lottery Fund on FacebookShare Heritage Lottery Fund on TwitterShare Heritage Lottery Fund on LinkedIn
  • Department for Transport: Estimating and monitoring the costs of building roads in England15 March 2007

    “The Department for Transport and the Highways Agency need to define more clearly the risks to estimates at the point schemes enter into the programmes and the Agency should make sure that they have sufficient numbers of skilled project management and commercial staff”.

    HC: 321 2006-2007
    Share Department for Transport: Estimating and monitoring the costs of building roads in England on FacebookShare Department for Transport: Estimating and monitoring the costs of building roads in England on TwitterShare Department for Transport: Estimating and monitoring the costs of building roads in England on LinkedIn
  • Tackling rural poverty in developing countries14 March 2007

    “The rural poor do not always receive as much aid and assistance as their numbers warrant. Despite urbanisation, the majority of the world’s poorest people still live in rural settings and by 2015 two thirds of the poor will still be there.

    “We acknowledge the difficulties in reaching the rural poor. DFID must continue its good work providing much needed aid to developing countries, but with a stronger focus on the most vulnerable people in rural areas.”

    HC: 322 2006-2007
    Share Tackling rural poverty in developing countries on FacebookShare Tackling rural poverty in developing countries on TwitterShare Tackling rural poverty in developing countries on LinkedIn
  • Improving the PFI tendering process8 March 2007

    “The tendering process is a vital part of the whole PFI deal and the recommendations in my report need to be acted on to secure better tendering and value for money.”

    HC: 149 2006-2007
    Share Improving the PFI tendering process on FacebookShare Improving the PFI tendering process on TwitterShare Improving the PFI tendering process on LinkedIn
  • Legal aid and mediation for people involved in family breakdown2 March 2007

    “One in three in our survey told us that they had not been made aware that mediation was an option. The Legal Services Commission needs to publicise the advantages of mediation and remove the financial disincentives to solicitors of recommending this option to their clients. Mediation can provide a less adversarial route than the courts for many families involved in family breakdown and result in savings in legal aid of over ten million pounds a year.”

    HC: 256 2006-2007
    Share Legal aid and mediation for people involved in family breakdown on FacebookShare Legal aid and mediation for people involved in family breakdown on TwitterShare Legal aid and mediation for people involved in family breakdown on LinkedIn
  • The Shareholder Executive and Public Sector Businesses28 February 2007

    “Despite the Shareholder Executive’s limited powers, it has up to now provided good value for money to parliament and the taxpayer. The Executive has gone a long way in improving how government acts as a shareholder and should be commended for this.

    “However, a number of barriers have been identified that could lead to future inefficiencies; and improvements could be made to the way in which the Executive’s performance is measured. The Government should take on board our recommendations if it is to build on its early work and set stretching targets for increasing the value of all public sector businesses"

    HC: 255 2006-2007
    Share The Shareholder Executive and Public Sector Businesses on FacebookShare The Shareholder Executive and Public Sector Businesses on TwitterShare The Shareholder Executive and Public Sector Businesses on LinkedIn
  • The Academies Programme23 February 2007

    "Our report today shows that the Academies programme is improving the standards of education and raising the achievements of pupils from deprived backgrounds. These are early days and more remains to be done, especially in improving English and maths results. The challenge for academies is to sustain the improvements while also spreading their benefits more widely in their communities.

    "For the programme, the challenge is to manage capital costs better for the hundreds of new academies still planned to be built and to use the lessons from the programme, for example on good quality school buildings, to get good value for money for the large capital investment currently being made in academies and other secondary schools."

    HC: 254 2006-2007
    Share The Academies Programme on FacebookShare The Academies Programme on TwitterShare The Academies Programme on LinkedIn
  • The Assets Recovery Agency21 February 2007

    “On current performance, there is a risk that the work of the Assets Recovery Agency will not be self-financing by 2009-10. As a matter of urgency, the Agency must develop robust management information, incorporating specific targets for the completion of the cases it investigates and introduce time-recording to assess the resources devoted to them.

    “The Agency has to do more to ensure it fulfils its statutory role of monitoring the accreditation of Financial Investigators both inside and outside the Agency. It must follow up on individuals who have not complied with professional development requirements and, where necessary, remove the accreditation of people who don’t make the grade.”

    HC: 253 2006-2007
    Share The Assets Recovery Agency on FacebookShare The Assets Recovery Agency on TwitterShare The Assets Recovery Agency on LinkedIn
  • Financial auditing and reporting – General report of Comptroller and Auditor General 2005-069 February 2007

    "This year I have been impressed with the improvement in timeliness of government accounts submitted for audit, and I believe the steps taken by the Treasury and departments to improve their financial management are delivering benefits.

    "A few departments still have some way to go in providing high quality accounts on a timely basis, but this should not overshadow the significant improvement achieved by the majority. For departments to be able to plan effectively and make informed decisions, their financial information must be robust and complete."

    HC: 148 2006-2007
    Share Financial auditing and reporting – General report of Comptroller and Auditor General 2005-06 on FacebookShare Financial auditing and reporting – General report of Comptroller and Auditor General 2005-06 on TwitterShare Financial auditing and reporting – General report of Comptroller and Auditor General 2005-06 on LinkedIn
  • Identity and Passport Service: Introduction of ePassports7 February 2007

    “The Identity and Passport Service used sound project management techniques and made effective use of technical specialists to ensure the ePassports project was delivered on time and UK ePassports meet international standards.

    “However, the full security benefits of ePassports will not be realised until UK border control readers are fully upgraded, and it is only then that we will know the impact of this new technology on travellers. To ensure future projects deliver value for money, the Identity and Passport Service should aim to improve its engagement with other parts of government, and develop greater in-house expertise to reduce its reliance on external consultants.”

    HC: 152 2006-2007
    Share Identity and Passport Service: Introduction of ePassports on FacebookShare Identity and Passport Service: Introduction of ePassports on TwitterShare Identity and Passport Service: Introduction of ePassports on LinkedIn
  • Dr Foster Intelligence: A joint venture between the Information Centre and Dr Foster LLP6 February 2007

    “Bringing together the best of the public and private sector has clear benefits in improving the quality of public sector services. But in such cases attention must be paid to protecting government spending and value for money for the taxpayer. By taking the decision not to carry out a formal competitive tender process in this instance, the Department cannot demonstrate that the joint venture was the best structure to meet its needs or that it represents good value for money.

    HC: 151 2006-2007
    Share Dr Foster Intelligence: A joint venture between the Information Centre and Dr Foster LLP on FacebookShare Dr Foster Intelligence: A joint venture between the Information Centre and Dr Foster LLP on TwitterShare Dr Foster Intelligence: A joint venture between the Information Centre and Dr Foster LLP on LinkedIn
  • Preparations for the London 2012 Olympic and Paralympic Games – Risk assessment and management2 February 2007

    “The London Olympic and Paralympic Games may seem a long way away, but with a programme of this magnitude it is vital to keep the momentum up. There is a lot more to do and a variety of risks to be managed if the Games are to be a success. Failure in any one area will impinge on others. Finalising the budget should be a priority to allow the Olympic programme to move forward with greater confidence and certainty.

    “As well as learning from the experience of other cities that have hosted the Games, I have also arranged with my counterpart in China to learn lessons from the Beijing Games in 2008 that could usefully be applied to London.”

    HC: 252 2006-2007
    Share Preparations for the London 2012 Olympic and Paralympic Games – Risk assessment and management on FacebookShare Preparations for the London 2012 Olympic and Paralympic Games – Risk assessment and management on TwitterShare Preparations for the London 2012 Olympic and Paralympic Games – Risk assessment and management on LinkedIn
  • Big science: Public investment in large scientific facilities24 January 2007

    “The introduction of a shared plan covering all the Research Councils is beginning to deliver new large facilities which will be available to scientists from across the research base. Improvements are needed however, if the benefit of the current planned £1.2 billion investment in scientific facilities is to be maximised. Before a project is approved, the range of scientific, industrial and economic benefits should be consistently specified.

    “The full financial impact of a facility also needs to be better understood to make sure that only those projects which are sustainable in the long term are selected. More consistent application of Government-wide project review procedures and greater sharing of procurement practices would help teams to deliver timely and economical projects.”

    HC: 153 2006-2007
    Share Big science: Public investment in large scientific facilities on FacebookShare Big science: Public investment in large scientific facilities on TwitterShare Big science: Public investment in large scientific facilities on LinkedIn
  • Ofwat – Meeting the demand for water19 January 2007

    “A good understanding of the needs of water consumers should be at the heart of Ofwat’s regulatory regime. The regulator must work to achieve robust and reliable data on how consumers use water and on how effective water efficiency projects are in conserving water. This data can then be used to underpin its regulatory decisions.

    “In the case of leakage problems in the Thames region over the last six years, Ofwat has now taken direct action with a view to protecting the consumer. It must ensure, in future, that its enforcement actions are timely and focused on the consumer.”

    HC: 150 2006-2007
    Share Ofwat – Meeting the demand for water on FacebookShare Ofwat – Meeting the demand for water on TwitterShare Ofwat – Meeting the demand for water on LinkedIn
  • How the Department for Culture, Media and Sport assessed the BBC’s efficiency as part of the licence fee settlement18 January 2007

    Licence fee payers are naturally anxious to know their money is being used as efficiently as possible. I am satisfied that the Department has enough information at its disposal to take a view on the BBC’s efficiency when determining the level of the next licence fee settlement.

    HC: 183 2006-2007
    Share How the Department for Culture, Media and Sport assessed the BBC’s efficiency as part of the licence fee settlement on FacebookShare How the Department for Culture, Media and Sport assessed the BBC’s efficiency as part of the licence fee settlement on TwitterShare How the Department for Culture, Media and Sport assessed the BBC’s efficiency as part of the licence fee settlement on LinkedIn
  • Improving quality and safety – Progress in implementing clinical governance in primary care: Lessons for the new Primary Care Trusts11 January 2007

    "Good clinical governance is essential if patients and the public are to have greater confidence in the NHS. Whilst Primary Care Trusts have made good progress in getting structures and processes in place, there has been less progress in actually implementing the fundamental components of clinical governance, particularly patient and public involvement.

    "Our recommendations provide a clear steer to enable the new Primary Care Trusts to create a professional culture within their organisations that accepts and promotes as the norm accountability, the learning of lessons and the pursuit of high quality, safe care for patients."

    HC: 100 2006-2007
    Share Improving quality and safety – Progress in implementing clinical governance in primary care: Lessons for the new Primary Care Trusts on FacebookShare Improving quality and safety – Progress in implementing clinical governance in primary care: Lessons for the new Primary Care Trusts on TwitterShare Improving quality and safety – Progress in implementing clinical governance in primary care: Lessons for the new Primary Care Trusts on LinkedIn
  • Sure Start Children’s Centres19 December 2006

    “Though it is too early to tell the long-term impact of Sure Start children’s centres on children's lives, we do know that families value the services they provide. It is vital that the services reach the most needy members of our communities. For the future, local authorities and the centres should focus on gaining a better understanding of their costs, and on working effectively with other agencies to get the maximum value from the resources available through children’s centres.”

    HC: 104 2006-2007
    Share Sure Start Children’s Centres on FacebookShare Sure Start Children’s Centres on TwitterShare Sure Start Children’s Centres on LinkedIn
  • The Estate Strategy of the Police Service of Northern Ireland15 December 2006

    “The Police Service of Northern Ireland is facing a formidable challenge in transforming its estate, but work to modernise the estate is leading to visible improvements.

    “Progress has been slower than expected, and while the PSNI is taking steps to strengthen its estate management, it still has much to do if it is to deliver on time its five year plan to transform its estate and deliver better value for money.”

    HC: 101 2006-2007
    Share The Estate Strategy of the Police Service of Northern Ireland on FacebookShare The Estate Strategy of the Police Service of Northern Ireland on TwitterShare The Estate Strategy of the Police Service of Northern Ireland on LinkedIn
  • Central government’s use of consultants15 December 2006
    HC: 128 2006-2007
    Share Central government’s use of consultants on FacebookShare Central government’s use of consultants on TwitterShare Central government’s use of consultants on LinkedIn
  • Assessing the value for money of OGCbuying.solutions14 December 2006

    "Public sector organisations are being challenged now to gain greater value for money from their procurement activities. OGCbuying.solutions has made good progress in enabling public sector organisations to achieve good value for money in the procurement of goods and services. But it could do much more by improving its performance. This would be helped by greater co-ordination of the many public sector bodies carrying out procurement activities."

    HC: 103 2006-2007
    Share Assessing the value for money of OGCbuying.solutions on FacebookShare Assessing the value for money of OGCbuying.solutions on TwitterShare Assessing the value for money of OGCbuying.solutions on LinkedIn
  • HM Revenue and Customs: Filing VAT and Company Tax returns13 December 2006
    HC: 102 2006-2007
    Share HM Revenue and Customs: Filing VAT and Company Tax returns on FacebookShare HM Revenue and Customs: Filing VAT and Company Tax returns on TwitterShare HM Revenue and Customs: Filing VAT and Company Tax returns on LinkedIn
  • Home Office Resource Accounts 2005-0611 December 2006

    “The Home Office has recognised the need to improve its financial management and the action taken this year led to a better set of accounts. Building on the improvements to its accounts production processes, there is much to be done to embed a culture of strong financial management at the heart of the Department. As part of this, the Home Office will need to continue to build a high quality team of in-house finance professionals.”.

    HC: 124 2006-2007
    Share Home Office Resource Accounts 2005-06 on FacebookShare Home Office Resource Accounts 2005-06 on TwitterShare Home Office Resource Accounts 2005-06 on LinkedIn
  • The Home Office: Tackling Anti-Social Behaviour7 December 2006

    “Whilst 65 per cent of people in our case review did not go on to commit any further anti-social behaviour after receiving one anti-social behaviour intervention, there is a hard core of individuals who repeatedly behave in an anti-social way and for whom more action is needed.

    “The Home Office should formally evaluate the success of different interventions and the impact of combining enforcement interventions with support services to better advise Anti-Social Behaviour Co-ordinators at a local level. They should also consider developing and implementing further more preventive measures to tackle the causes of anti-social behaviour.”

    HC: 99 2006-2007
    Share The Home Office: Tackling Anti-Social Behaviour on FacebookShare The Home Office: Tackling Anti-Social Behaviour on TwitterShare The Home Office: Tackling Anti-Social Behaviour on LinkedIn
  • Audit of Assumptions for the 2006 Pre-Budget Report6 December 2006
    HC: 125 2006-2007
    Share Audit of Assumptions for the 2006 Pre-Budget Report on FacebookShare Audit of Assumptions for the 2006 Pre-Budget Report on TwitterShare Audit of Assumptions for the 2006 Pre-Budget Report on LinkedIn
  • Helping newly registered businesses meet their tax obligations6 December 2006

    "Newly registered businesses are a diverse group, ranging from those setting up in business for the first time to those with previous business experience, so increasing tax compliance among this group requires a flexible approach which targets the differing needs of businesses. Pursuing the recommendations highlighted in this study will help HM Revenue and Customs in further improving the ability of new businesses to deal with their tax affairs.

    Introducing a unique tax identifier would require substantial resources but could also result in substantial benefits, enabling HMRC to view the entire tax affairs of individual businesses and achieve a better understanding of the needs of different groups of taxpayers."

    HC: 98 2006-2007
    Share Helping newly registered businesses meet their tax obligations on FacebookShare Helping newly registered businesses meet their tax obligations on TwitterShare Helping newly registered businesses meet their tax obligations on LinkedIn
  • Jobcentre Plus: Delivering effective services through Personal Advisers29 November 2006

    “Overall my findings are encouraging. Personal advisers have proved themselves an effective means of supporting people on benefits looking for work and they are delivering a good service. But, as my report shows, the benefits could be even greater. Better support for personal advisers would allow them more time to do what they do best - actually sitting down with the people who need guidance.”

    HC: 24 2006-2007
    Share Jobcentre Plus: Delivering effective services through Personal Advisers on FacebookShare Jobcentre Plus: Delivering effective services through Personal Advisers on TwitterShare Jobcentre Plus: Delivering effective services through Personal Advisers on LinkedIn
  • 2005-06 Community Fund Financial Statements – follow up report on actions taken by the Fund…28 November 2006

    "The Community Fund have made progress in improving their controls aimed at ensuring lottery money is spent on the causes for which it was intended, but there is more still to do to reduce the risk of loss through fraud. When grants are fraudulently obtained, the real losers are the voluntary and charitable groups who could have put this money to good use."

    HC: 20 2006-2007
    Share 2005-06 Community Fund Financial Statements – follow up report on actions taken by the Fund… on FacebookShare 2005-06 Community Fund Financial Statements – follow up report on actions taken by the Fund… on TwitterShare 2005-06 Community Fund Financial Statements – follow up report on actions taken by the Fund… on LinkedIn
  • Ministry of Defence: Major Projects Report 200624 November 2006
    HC: 23-I 2006-2007
    Share Ministry of Defence: Major Projects Report 2006 on FacebookShare Ministry of Defence: Major Projects Report 2006 on TwitterShare Ministry of Defence: Major Projects Report 2006 on LinkedIn
  • The Modernisation of the West Coast Main Line22 November 2006

    “When the Strategic Rail Authority stepped in, the project to modernise the West Coast Main Line was in disarray, vastly over-budget and with few of the planned improvements in place. It was only through good direction by the Strategic Rail Authority and then the Department for Transport and through the exercise of firm management by Network Rail that the project was brought back on track so that benefits of faster journeys are now being delivered to passengers.

    “The weaknesses in the management of the project before 2002 should provide ample warning of the dangers of entering into a scheme on this scale without clear leadership, plans and project management expertise; without fully engaging stakeholders; and using untried technologies.

    "Future major projects should draw upon these lessons learned, give careful consideration up front to the potential effects of programme slippage and include plans to minimise these risks.”

    HC: 22 2006-2007
    Share The Modernisation of the West Coast Main Line on FacebookShare The Modernisation of the West Coast Main Line on TwitterShare The Modernisation of the West Coast Main Line on LinkedIn
  • Delivering successful IT-enabled business change17 November 2006

    “IT projects in the public sector have too often been associated with failure – this report provides an opportunity to change that. Learning from experience is not just a case of appreciating what went wrong, but also encompasses understanding what went right. Success can never be guaranteed, but it should not be an unfathomable mystery. The common threads among these IT programmes and projects are evidence that a favourable outcome is not a matter of luck, but is the result of sound judgement.”

    HC: 33 2006-2007
    Share Delivering successful IT-enabled business change on FacebookShare Delivering successful IT-enabled business change on TwitterShare Delivering successful IT-enabled business change on LinkedIn
  • Department for Work and Pensions Resource Accounts 2005-20067 November 2006

    “The Department for Work and Pensions has shown a clear determination to resolve these long standing problems and early signs suggest some real reductions in the volume of fraud and error can be expected. It is always encouraging to see such progress, but the scale of the challenge ahead remains considerable.

    “The fact is that, in 2005-06, an estimated £2.7 billion was paid out to people who weren’t entitled to the money.”

    HC: 1710 2005-2006
    Share Department for Work and Pensions Resource Accounts 2005-2006 on FacebookShare Department for Work and Pensions Resource Accounts 2005-2006 on TwitterShare Department for Work and Pensions Resource Accounts 2005-2006 on LinkedIn
  • Recruitment and retention in the Armed Forces3 November 2006

    "The Ministry of Defence is working hard to tackle the issues in recruitment and retention to ensure there are sufficient levels of personnel in the Armed Forces. But, given current levels of operational deployment, workloads on Service men and women in some areas are heavy."

    "Armed Forces personnel told us that the key reasons they were leaving early included the pressures on their family life. It is therefore vital that, in addition to the financial incentives offered, the Ministry of Defence maintains its focus on longer term measures."

    HC: 1633 2005-2006
    Share Recruitment and retention in the Armed Forces on FacebookShare Recruitment and retention in the Armed Forces on TwitterShare Recruitment and retention in the Armed Forces on LinkedIn
  • Improving procurement in further education colleges in England25 October 2006

    “Modern procurement processes have reached a stage where they can bring colleges big savings – money that they can redeploy to direct services for learners. All colleges should seize the opportunities and support that are now readily available to help them implement the necessary improvements.”

    HC: 1632 2005-2006
    Share Improving procurement in further education colleges in England on FacebookShare Improving procurement in further education colleges in England on TwitterShare Improving procurement in further education colleges in England on LinkedIn
  • The delays in administering the 2005 Single Payment Scheme in England18 October 2006

    “In paring back the work required to get the single payment scheme ready on time, the Agency underestimated the effort involved in processing claims, but also left itself without the management information it needed to take control of the situation. As a result, many farmers faced unacceptable delays before getting their money and the Agency made mistakes in paying out the correct amount. Unpicking what has gone wrong will take some time.

    “Foremost among the Agency’s priorities now must be to determine if the administrative and computer systems for mapping land and processing claims are really up to the job. Until that happens, there is little prospect the problems will be remedied in time to deal with the 2006 claims.”

    HC: 1631 2005-2006
    Share The delays in administering the 2005 Single Payment Scheme in England on FacebookShare The delays in administering the 2005 Single Payment Scheme in England on TwitterShare The delays in administering the 2005 Single Payment Scheme in England on LinkedIn
  • Department for Environment, Food and Rural Affairs: Reducing the reliance on landfill in England26 July 2006

    Meeting the EU targets for reducing landfill will be a tough challenge but there is much that can still be done if action is taken now. Reducing the amount of waste going to landfill requires both new treatment plants and a greater use of recycling, and no one should be in any doubt of the scale of the challenge involved. The weight of evidence shows that disposing of biodegradable waste in landfill sites is harmful to the environment, and if we are to substantially reduce our reliance on landfill then there really is no time to waste?

    HC: 1177 2005-2006
    Share Department for Environment, Food and Rural Affairs: Reducing the reliance on landfill in England on FacebookShare Department for Environment, Food and Rural Affairs: Reducing the reliance on landfill in England on TwitterShare Department for Environment, Food and Rural Affairs: Reducing the reliance on landfill in England on LinkedIn
  • Ministry of Defence. Delivering digital tactical communications through the Bowman CIP programme25 July 2006

    “The introduction of Bowman and CIP provides the first increment of a world class military communication, command and control system, which is delivering considerable benefits to the UK armed forces. The timescales set for the original programme in 2001 were overly ambitious given the technical challenges that emerged and the sheer scale of the conversion. To ensure delivery of the recast programme by 2007 the MOD and its contractor General Dynamics UK should continue to respond flexibly to inevitable change and to the remaining technical challenges."

    HC: 1050 2005-2006
    Share Ministry of Defence. Delivering digital tactical communications through the Bowman CIP programme on FacebookShare Ministry of Defence. Delivering digital tactical communications through the Bowman CIP programme on TwitterShare Ministry of Defence. Delivering digital tactical communications through the Bowman CIP programme on LinkedIn
  • Foreign and Commonwealth Office Accounts 2005-0621 July 2006
    The Foreign and Commonwealth Office resource accounts for 2005-06, published today, include a report by Sir John Bourn, head of the National Audit Office, on the theft and misuse of satellite phones in Iraq. The NAO report provides Parliament with details of losses of £594,000 caused by the unauthorised use of satellite telephones in Iraq. […]
    HC: 1495 2005-2006
    Share Foreign and Commonwealth Office Accounts 2005-06 on FacebookShare Foreign and Commonwealth Office Accounts 2005-06 on TwitterShare Foreign and Commonwealth Office Accounts 2005-06 on LinkedIn
  • Public Health Laboratory Service Board Accounts 2004-200521 July 2006
    Sir John Bourn, head of the National Audit Office, reported to Parliament today that payments, amounting to £233,000, which the Public Health Laboratory Service Board made to certain members of staff in 2004-05 did not comply with Treasury guidelines. In the course of closing PHLS Media Services, the Board retained a small number of individuals […]
    HC: 1429 2005-2006
    Share Public Health Laboratory Service Board Accounts 2004-2005 on FacebookShare Public Health Laboratory Service Board Accounts 2004-2005 on TwitterShare Public Health Laboratory Service Board Accounts 2004-2005 on LinkedIn
  • House of Commons Members Estimate 2005-200620 July 2006
    Sir John Bourn, Head of the National Audit Office, today reported to Parliament on the qualification of his audit opinion on the House of Commons Members Resource Accounts for 2005-06. Notes to Editors Press notices and reports are available from the date of publication on the NAO website at www.nao.gov.uk. Hard copies can be obtained […]
    HC: 908 2005-2006
    Share House of Commons Members Estimate 2005-2006 on FacebookShare House of Commons Members Estimate 2005-2006 on TwitterShare House of Commons Members Estimate 2005-2006 on LinkedIn
  • International benchmark of fraud and error in social security systems20 July 2006

    “Social security fraud and error is a problem not only for the UK, but also across the world. While we always want to see further progress, the international picture tells us that DWP is at the forefront in identifying, measuring and reducing this kind of fraud and error. I am encouraged that it will be able to pass on some of the lessons it has learnt, and gain from the experiences of other countries.”

    HC: 1387 2005-2006
    Share International benchmark of fraud and error in social security systems on FacebookShare International benchmark of fraud and error in social security systems on TwitterShare International benchmark of fraud and error in social security systems on LinkedIn
  • HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services19 July 2006

    “The Department successfully completed the first major re-competition of a large public sector IT contract and transfer from one supplier to another without a loss in service to the taxpayer. In doing so they spent £75m on procurement and transition. The Department’s reason in this case to pay part of the bid costs and to contribute to the costs of transition was to encourage competition.

    “My report highlights useful lessons from HM Revenue & Customs’ experience of ASPIRE for other government departments in re-competing major contracts and managing transitions.”

    HC: 938 2005-2006
    Share HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services on FacebookShare HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services on TwitterShare HM Revenue & Customs: ASPIRE – the re-competition of outsourced IT services on LinkedIn
  • A Foot on the Ladder: Low Cost Home Ownership Assistance14 July 2006

    "Low cost home ownership assistance has helped thousands to take their first step onto the housing ladder. But, to ensure that as many other households as possible get the chance to do the same, the assistance needs to be more tightly managed and better focused on those it would benefit most.

    "The Department for Communities and Local Government, the Housing Corporation and Registered Social Landlords must work together to ensure that the assistance is being effectively managed and monitored. This will be particularly important in securing value for money as the schemes expand to try to help an extra 100,000 households."

    HC: 1048 2005-2006
    Share A Foot on the Ladder: Low Cost Home Ownership Assistance on FacebookShare A Foot on the Ladder: Low Cost Home Ownership Assistance on TwitterShare A Foot on the Ladder: Low Cost Home Ownership Assistance on LinkedIn
  • Improving the use of temporary nursing staff in NHS acute and foundation trusts12 July 2006

    “Trusts have been successful at reducing expenditure on agency nursing staff but there is scope to obtain greater value for money by improving the procurement and management of all temporary nursing staff. It is very important that trusts further develop their understanding of their demand for all nursing staff as the ability to be able to manage the workforce effectively will play a major part in determining whether trusts remain in financial balance under Payment by Results.”

    HC: 1176 2005-2006
    Share Improving the use of temporary nursing staff in NHS acute and foundation trusts on FacebookShare Improving the use of temporary nursing staff in NHS acute and foundation trusts on TwitterShare Improving the use of temporary nursing staff in NHS acute and foundation trusts on LinkedIn
  • HM Revenue & Customs 2005-06 Accounts: The Comptroller and Auditor General’s Standard Report11 July 2006

    On tax credits

    “The first full results of the new tax credit scheme since its introduction in April 2003 show that the level of claimant error and fraud was unacceptably high. I have therefore once again qualified my audit opinion on the Trust Statement. HMRC must now use this baseline figure to continue to target future reductions in error and fraud. HMRC closed the tax credits e-portal because of a serious attack by organised criminals submitting false claims using stolen identities. It must ensure that the new system fully complies with established government standards on security.”

    On income tax (Pay As You Earn)

    “HMRC has identified a number of problems with the way PAYE is working, especially for more complex cases, which have led to employees paying too much or too little tax. HMRC should closely monitor the effect of its planned improvements in ensuring that taxpayers pay the right amount of tax.”

    On VAT missing trader fraud

    “Missing trader fraud is a fraud perpetrated against the VAT system that has affected EU Member States. HMRC has sought to use all of the tools at its disposal to combat the fraud, but the confidence of the fraudsters over the last eighteen months has increased. The Department should continue to work with the European Commission and other Member States. Such concerted action is essential in successfully tackling this problem.

    HC: 1159 2005-2006
    Share HM Revenue & Customs 2005-06 Accounts: The Comptroller and Auditor General’s Standard Report on FacebookShare HM Revenue & Customs 2005-06 Accounts: The Comptroller and Auditor General’s Standard Report on TwitterShare HM Revenue & Customs 2005-06 Accounts: The Comptroller and Auditor General’s Standard Report on LinkedIn
  • DFID: working with non-governmental organisations and other civil society organisations to promote development6 July 2006

    "Civil Society Organisations play an important role in many developing countries, helping people get their voice heard and securing basic necessities and rights. The Department for International Development has achieved positive impacts at a project level, but more robust assessment and monitoring needs to be in place to ensure cost effective, strategic and sustainable benefits for the poorest people around the world."

    HC: 1311 2005-2006
    Share DFID: working with non-governmental organisations and other civil society organisations to promote development on FacebookShare DFID: working with non-governmental organisations and other civil society organisations to promote development on TwitterShare DFID: working with non-governmental organisations and other civil society organisations to promote development on LinkedIn
  • The creation of Ofcom: wider lessons for public sector mergers of regulatory agencies5 July 2006

    “Creating new organisations from mergers is fraught with difficulty and costs. The early evidence is that Ofcom’s creation has been successful.

    “However, success in carrying out mergers is certainly not guaranteed. Given the large number of proposed mergers in the public sector, it is important that Government develops its expertise in managing mergers and its understanding of their costs and benefits.”

    HC: 1175 2005-2006
    Share The creation of Ofcom: wider lessons for public sector mergers of regulatory agencies on FacebookShare The creation of Ofcom: wider lessons for public sector mergers of regulatory agencies on TwitterShare The creation of Ofcom: wider lessons for public sector mergers of regulatory agencies on LinkedIn
  • Child Support Agency – implementation of the child support reforms30 June 2006

    "The Child Support reforms were a final but, in the event, unsuccessful attempt to deliver the policy behind the creation of Child Support Agency in 1993. While they have benefited a number of the poorest parents and children, overall they have not achieved value for money and have not achieved what they were designed to do.

    "These problems will have caused genuine hardship and distress to many parents and their children. From design to delivery and operation, the programme to reform the Agency has been beset with problems which the Department for Work and Pensions, the Agency and its IT supplier EDS, have struggled to deal with.

    "The Agency’s new Operational Improvement Plan is a significant step towards addressing these difficulties and is showing signs of improving the Agency’s performance, but, given the scale of the problems, there will be no quick fix."

    HC: 1174 2005-2006
    Share Child Support Agency – implementation of the child support reforms on FacebookShare Child Support Agency – implementation of the child support reforms on TwitterShare Child Support Agency – implementation of the child support reforms on LinkedIn
  • Evaluation of Regulatory Impact Assessments 2005-0628 June 2006

    “Regulatory Impact Assessments are a vital tool for Government to ensure that it is not introducing unnecessary or excessive regulation. Although they have been in use for several years, many are still failing to perform their intended function properly. Departments must address the reasons why they have been so slow at making improvements to the process of assessing the impact of regulation.”

    HC: 1305 2005-2006
    Share Evaluation of Regulatory Impact Assessments 2005-06 on FacebookShare Evaluation of Regulatory Impact Assessments 2005-06 on TwitterShare Evaluation of Regulatory Impact Assessments 2005-06 on LinkedIn
  • Department of Health: The National Programme for IT in the NHS16 June 2006

    “Substantial progress has been made with the National Programme for IT. The Programme promises to revolutionise the way in which the NHS uses information to improve services and patient care. But significant challenges remain for the Department and NHS Connecting for Health.”

    HC: 1173 2005-2006
    Share Department of Health: The National Programme for IT in the NHS on FacebookShare Department of Health: The National Programme for IT in the NHS on TwitterShare Department of Health: The National Programme for IT in the NHS on LinkedIn
  • Department for Environment, Food and Rural Affairs and the Countryside Agency – The right of access to open countryside9 June 2006

    The crucial test for the right to roam is whether walkers can use it, and on this score it has been a success. Walkers are no longer restricted to existing footpaths across large areas of the countryside, with thousands of hectares now open to the public, in many cases for the first time. But although the scheme’s implementation has gone well, the Countryside Agency should have put effective risk and project management procedures in place earlier.

    HC: 1046 2005-2006
    Share Department for Environment, Food and Rural Affairs and the Countryside Agency – The right of access to open countryside on FacebookShare Department for Environment, Food and Rural Affairs and the Countryside Agency – The right of access to open countryside on TwitterShare Department for Environment, Food and Rural Affairs and the Countryside Agency – The right of access to open countryside on LinkedIn
  • Ministry of Defence: Using the contract to maximise the likelihood of successful project outcomes7 June 2006

    “The Ministry of Defence is at the forefront in some areas of contract best practice and, when viewed against the constraints under which they work, that is a real achievement. However, they must now meet the challenge of ensuring that all of their contract negotiation is consistently at this high level.”

    This is the second report in a series of studies and follows ‘Driving the successful delivery of major defence projects: effective protect control is a key factor in successful projects’, which was published in May 2005.

    HC: 1047 2005-2006
    Share Ministry of Defence: Using the contract to maximise the likelihood of successful project outcomes on FacebookShare Ministry of Defence: Using the contract to maximise the likelihood of successful project outcomes on TwitterShare Ministry of Defence: Using the contract to maximise the likelihood of successful project outcomes on LinkedIn
  • Financial management in the NHS – NHS Summarised Accounts 2004-20057 June 2006

    'There is no single cause of the deficits at NHS bodies and no single answer either. There are some systemic issues that have contributed to the deterioration in financial performance, but there are also local failings. The Commission is exploring this in more depth in two forthcoming reports - the review of the NHS financial management and accounting regime requested by the Secretary of State and Learning the Lessons from Financial Failure. Both of these reports will make recommendations to help put the NHS back onto a firmer financial footing.

    ‘One thing is clearer than ever: financial balance can only be achieved with commitment from finance staff, managers, clinicians and Board members. However the requirement for high quality, timely accounts must not be overlooked. There have been acknowledged weaknesses in the accounts of the NHS bodies and in 2004-05 there was evidence of inappropriate adjustments or omissions in more than a fifth of the accounts submitted for audit by NHS bodies. We have worked with NHS bodies, the Department of Health and NAO to address the weaknesses and hope to see an improvement in the quality of the 2005-06 accounts.’

    Sir John Bourn, head of the NAO, said:

    'Many NHS bodies are managing their finances well, but it is worrying that a significant number are in deficit. All parts of the NHS and staff throughout the organisation must act together and take responsibility for improving financial management.

    'It is especially vital that financial control is not weakened as NHS bodies prepare for the impact of mergers and restructuring, as well as implementing Payment by Results and other national initiatives. It is also imperative that NHS bodies improve the quality of information underpinning both management and annual accounts. As well as supporting NHS Boards in informed decision-making, this will also allow local and national NHS accounts to be prepared, audited and published sooner.'

    HC: 1092-I 2005-2006
    Share Financial management in the NHS – NHS Summarised Accounts 2004-2005 on FacebookShare Financial management in the NHS – NHS Summarised Accounts 2004-2005 on TwitterShare Financial management in the NHS – NHS Summarised Accounts 2004-2005 on LinkedIn
  • VAT on e-commerce26 May 2006

    "I find it encouraging that HM Revenue and Customs is well positioned to manage the current risks to VAT from electronic commerce. With internet sales set to mushroom in the next few years, the Department faces a challenge to ensure it stays ahead of the game. Some businesses are inventive at side-stepping VAT, and the Department must be equally innovative in guaranteeing the Exchequer gets the revenue it is due."

    HC: 1051 2005-2006
    Share VAT on e-commerce on FacebookShare VAT on e-commerce on TwitterShare VAT on e-commerce on LinkedIn
  • Department for Constitutional Affairs: Fines Collection25 May 2006

    “The Department for Constitutional Affairs has taken positive steps on fines collection since we last reported on this subject in 2002 but our study revealed that some offenders cannot pay their fines, and many others are determined not to pay until forced to do so. If justice is to be done, it is essential that those who have been given a financial penalty by the courts should pay up. To this end, fines must be set at a level appropriate to the offender’s ability to pay, and effective action should be taken to enforce them. Evidence from some areas suggests that a more robust approach to collection from the start can change the culture of non-payment among offenders.”

    HC: 1049 2005-2006
    Share Department for Constitutional Affairs: Fines Collection on FacebookShare Department for Constitutional Affairs: Fines Collection on TwitterShare Department for Constitutional Affairs: Fines Collection on LinkedIn
  • Supporting Small Business24 May 2006

    “Government needs a better appreciation of its impact on small businesses, and simpler performance management arrangements, if it is to achieve its aim – to make the UK the best place in the world to start and grow a business.”

    HC: 962 2005-2006
    Share Supporting Small Business on FacebookShare Supporting Small Business on TwitterShare Supporting Small Business on LinkedIn
  • Department of Health – The Paddington Health Campus scheme19 May 2006

    “A hospital development of this scale and ambition was always going to be a challenge but the original business case was inadequate, the lack of a single sponsor was a fatal flaw and the final scheme was not deliverable. The cancellation of the Paddington scheme at a cost of £15 million has left patients, staff and visitors to the hospitals with outdated facilities.

    “The Department of Health should draw on my report’s conclusions and recommendations when deciding how best to initiate and manage its £7 billion to 9 billion capital investment programme in order to provide value for money to taxpayers, patients and staff.”

    HC: 1045 2005-2006
    Share Department of Health – The Paddington Health Campus scheme on FacebookShare Department of Health – The Paddington Health Campus scheme on TwitterShare Department of Health – The Paddington Health Campus scheme on LinkedIn
  • The Termination of the PFI Contract for the National Physical Laboratory10 May 2006

    "The Department for Trade and Industry handled the termination of the contract well. But different handling of the project by all parties at the early stages might well have avoided the problems which led to the termination."

    HC: 1044 2005-2006
    Share The Termination of the PFI Contract for the National Physical Laboratory on FacebookShare The Termination of the PFI Contract for the National Physical Laboratory on TwitterShare The Termination of the PFI Contract for the National Physical Laboratory on LinkedIn
  • The Provision of Out-of-Hours Care in England5 May 2006

    “The Department of Health is now on track towards providing high-quality out-of-hours services. I am glad to see signs that Primary Care Trusts are getting better at managing their providers.

    “However, it is disappointing that there were so many problems in starting the new arrangements and I am concerned that so few providers are meeting their targets for the time it takes respond to patients. And the continuing confusion over whether out-of-hours is supposed to be an urgent or unscheduled care service should be dispelled without delay.”

    HC: 1041 2005-2006
    Share The Provision of Out-of-Hours Care in England on FacebookShare The Provision of Out-of-Hours Care in England on TwitterShare The Provision of Out-of-Hours Care in England on LinkedIn
  • A5 Queue relocation in Dunstable28 April 2006

    ‘The residents and workers of Dunstable were led to expect reduced congestion and improved air quality, and so were naturally disappointed when these did not materialize. I encourage the Highways Agency to learn from this and do more to keep local communities informed about schemes, their progress and their likely effects.’

    HC: 1043 2005-2006
    Share A5 Queue relocation in Dunstable on FacebookShare A5 Queue relocation in Dunstable on TwitterShare A5 Queue relocation in Dunstable on LinkedIn
  • The Management of Staff Sickness Absence in the National Probation Service26 April 2006

    "Managing sickness absence more effectively will lead to better value for money in the Probation Service. Reducing current sickness absence rates of 12.3 days per person to the Service’s target of 9 days would save £11 million, equivalent to 66,420 working days or some 300 full time employees. Tackling the problem will require investment in better information, robust and proactive management, and consistent application locally of policies that have been agreed nationally, particularly to tackle stress and improve work/life balance. "

    HC: 1042 2005-2006
    Share The Management of Staff Sickness Absence in the National Probation Service on FacebookShare The Management of Staff Sickness Absence in the National Probation Service on TwitterShare The Management of Staff Sickness Absence in the National Probation Service on LinkedIn
  • Update on PFI debt refinancing and the PFI equity market21 April 2006

    "This report gives an update on how much money the public sector has recouped from PFI debt refinancings which I am pleased to say resulted from work carried out by the NAO and the Public Accounts Committee. The public sector is also being more cautious about entering into refinancing deals after the NAO highlighted the risks that can attach to these transactions. We will continue to monitor future developments in the PFI debt and equity markets including the trends in financing costs as these are an important component of all PFI deals. More information on PFI investors’ costs and benefits will assist an understanding of how the market is functioning"

    HC: 1040 2005-2006
    Share Update on PFI debt refinancing and the PFI equity market on FacebookShare Update on PFI debt refinancing and the PFI equity market on TwitterShare Update on PFI debt refinancing and the PFI equity market on LinkedIn
  • Good Practice Briefing for PFI PPP1 April 2006
    HC: N/A
    Share Good Practice Briefing for PFI PPP on FacebookShare Good Practice Briefing for PFI PPP on TwitterShare Good Practice Briefing for PFI PPP on LinkedIn
  • Financial Auditing and Reporting: General Report of the Comptroller and Auditor General 2004-0531 March 2006

    "I am pleased to see an increasing recognition of the key role that financial management has to play in the efficient use of resources and the delivery of efficiency programmes. The continuing steps being taken by the Treasury and departments to improve the professionalism of the finance function are therefore very welcome.

    "A number of departments are still finding it difficult, however, to submit good quality financial accounts in time for them to be audited and laid before Parliament before its Summer Recess. It is essential for all departments to recognise the immense benefits to themselves of producing robust, accurate and up to date financial information throughout the financial year and not leaving it to the end of the year. This is essential if they are to improve their resource planning and decision making."

    HC: 1015 2005-2006
    Share Financial Auditing and Reporting: General Report of the Comptroller and Auditor General 2004-05 on FacebookShare Financial Auditing and Reporting: General Report of the Comptroller and Auditor General 2004-05 on TwitterShare Financial Auditing and Reporting: General Report of the Comptroller and Auditor General 2004-05 on LinkedIn
  • Ministry of Defence: Reserve Forces31 March 2006

    “The men and women who make up the Reserves have provided our nation with a vital service over the last decade. The Ministry of Defence has successfully created a culture where Volunteer Reservists expect and want to serve on military operations. To sustain and make the most of Reserve Forces’ contribution, the Department should build further on the momentum in its ongoing work to improve the training and support of Reservists.”

    HC: 964 2005-2006
    Share Ministry of Defence: Reserve Forces on FacebookShare Ministry of Defence: Reserve Forces on TwitterShare Ministry of Defence: Reserve Forces on LinkedIn
  • Smarter food procurement in the public sector30 March 2006

    “While many public bodies have made progress in achieving better value for money from their catering services, there is still much to do to improve performance. The principal lesson is that gains in efficiency need not be at the expense of, indeed can go along with, improvements to the quality of food and sustainability.”

    HC: HC 963-I 2005-2006
    Share Smarter food procurement in the public sector on FacebookShare Smarter food procurement in the public sector on TwitterShare Smarter food procurement in the public sector on LinkedIn
  • Financial management in the European Union29 March 2006

    “I am pleased to see the Court was able to issue a positive Statement of Assurance on a larger percentage of EU spending than it had done at any time in the previous decade and that it reported that the Commission had made progress in a number of key areas of financial management, such as the development of its internal control framework.

    “Last year, I said that the United Kingdom’s Presidency of the European Union in the latter half of 2005 presented the United Kingdom authorities with an opportunity to push for improvements in financial management. I am pleased to see therefore that the United Kingdom Presidency made a substantial contribution to initiatives in this area. The challenge is to keep up the momentum during the Austrian and Finnish Presidencies in 2006.”

    HC: 999 2005-2006
    Share Financial management in the European Union on FacebookShare Financial management in the European Union on TwitterShare Financial management in the European Union on LinkedIn
  • Improving the efficiency of postal services procurement in the public sector24 March 2006

    "Although much work has already been done to reduce costs, there is much still to do if public bodies are to be smarter customers, both of Royal Mail and of the new entrants in the liberalised market. There is scope for significant savings by taking some relatively straight-forward measures, and there is no reason why the public sector cannot achieve the £31 million annual savings identified in the report, representing five per cent of their total mail costs, and aspire to cost levels closer to those enjoyed by the best of the private sector."

    HC: HC 946 2005-2006
    Share Improving the efficiency of postal services procurement in the public sector on FacebookShare Improving the efficiency of postal services procurement in the public sector on TwitterShare Improving the efficiency of postal services procurement in the public sector on LinkedIn
  • Second validation compendium report 2003-06 PSA data systems23 March 2006

    "I welcome the fact that Government Departments have managed in many cases to establish robust data systems where measurement presented considerable difficulties. However, progress across the board in developing sound systems has been variable and Departments must overcome the difficulties and develop performance management systems that allow the full benefits of PSA targets to be realised."

    HC: 985 2005-2006
    Share Second validation compendium report 2003-06 PSA data systems on FacebookShare Second validation compendium report 2003-06 PSA data systems on TwitterShare Second validation compendium report 2003-06 PSA data systems on LinkedIn
  • Re-opening the post: Postcomm and the quality of mail services22 March 2006

    “The problem of regulating a monopoly such as Royal Mail is that it tends to involve advocacy, litigation and dispute. That is why competition is in the long run a less costly and burdensome way of protecting consumers. This report encourages Postcomm to minimise the costs and maximise the benefits in the short term while withdrawing from detailed regulation in the medium term. Later this week I will report on how the public sector can make substantial savings by more efficient management and purchasing of postal services.”

    HC: 944 2005-2006
    Share Re-opening the post: Postcomm and the quality of mail services on FacebookShare Re-opening the post: Postcomm and the quality of mail services on TwitterShare Re-opening the post: Postcomm and the quality of mail services on LinkedIn
  • The Restructuring of British Energy17 March 2006

    "The Department of Trade and Industry intervened when British Energy could no longer meet its debts. As a result the taxpayer is responsible for underwriting a large and uncertain liability. The scale of the net liability to be borne by the public purse will depend crucially on British Energy’s performance in future years. It is therefore vital that the Department keeps close scrutiny to ensure the taxpayer’s position is safeguarded"

    HC: 943 2005-2006
    Share The Restructuring of British Energy on FacebookShare The Restructuring of British Energy on TwitterShare The Restructuring of British Energy on LinkedIn
  • The office accommodation of the Department for Culture, Media and Sport and its sponsored bodies16 March 2006

    “More active management of office accommodation will bring savings to the Culture, Media and Sports sector. Organisations need to devote more attention to the way they use space and to the costs of their offices if they are to improve the value for money of their accommodation. Some organisations have already made improvements, but there is scope for more to be done.”

    HC: 942 2005-2006
    Share The office accommodation of the Department for Culture, Media and Sport and its sponsored bodies on FacebookShare The office accommodation of the Department for Culture, Media and Sport and its sponsored bodies on TwitterShare The office accommodation of the Department for Culture, Media and Sport and its sponsored bodies on LinkedIn
  • The Closure of MG Rover10 March 2006

    "MG Rover held an important position in the local economy and local communities of the West Midlands. It was therefore particularly important for the Department, and other public bodies, to be able to respond effectively when its difficulties became clear. This was no easy task. The Department did well to identity a series of scenarios that it might face, working up plans for how it and other public bodies would respond if the Company were to close. The Department’s decision making could, however, have been easier if it had been founded on earlier and more comprehensive contingency planning for other scenarios that could well take place, and in this case did.

    "When the Company collapsed in April 2005, the various agencies at local level responded well to meet the immediate large increase in demand for their services. The prompt processing and payment of statutory redundancy pay and social security benefits helped many former employees and their families at a particularly stressful time."

    HC: 961 2005-2006
    Share The Closure of MG Rover on FacebookShare The Closure of MG Rover on TwitterShare The Closure of MG Rover on LinkedIn
  • Delivering Efficiently – Strengthening the links in public service delivery chains10 March 2006

    “Providing local public services, which offer value for money and are tailored to the needs of different communities, is an immensely complex task. It requires central and local government to work closely together and to make the best use of a wide range of other agencies. Our report sets out how better working between Whitehall, which sets the key targets, and the many organisations responsible for their delivery, can be fostered. We particularly emphasise the importance of clarity of purpose and well-defined responsibilities.”

    HC: 940 2005-2006
    Share Delivering Efficiently – Strengthening the links in public service delivery chains on FacebookShare Delivering Efficiently – Strengthening the links in public service delivery chains on TwitterShare Delivering Efficiently – Strengthening the links in public service delivery chains on LinkedIn
  • Serving Time: Prisoner Diet and Exercise9 March 2006

    "Prison catering has improved since we last examined it in 1997 and the Prison Service is more responsive to prisoner needs. The challenge now is for the Service to provide prisoners with food and opportunities to exercise which meet the government’s recommendations on healthy eating and exercise, whilst keeping costs firmly under control."

    HC: 939 2005-2006
    Share Serving Time: Prisoner Diet and Exercise on FacebookShare Serving Time: Prisoner Diet and Exercise on TwitterShare Serving Time: Prisoner Diet and Exercise on LinkedIn
  • Ministry of Defence: Progress in Combat Identification3 March 2006

    "The Department has identified a number of areas where it can achieve better combat identification performance. It has made progress by improving data collection, introducing training courses, developing tactics, training and procedures and bringing in new equipment. However, the Department could and is doing more. When it finishes the current review of combat identification policy, it should develop a detailed strategy to implement the revised policy.”

    HC: 936 2005-2006
    Share Ministry of Defence: Progress in Combat Identification on FacebookShare Ministry of Defence: Progress in Combat Identification on TwitterShare Ministry of Defence: Progress in Combat Identification on LinkedIn
  • Enhancing urban green space2 March 2006

    “Good quality green space is a vital element of a civilized urban environment. It is welcome, therefore, that initiatives by the Office of the Deputy Prime Minister are in many parts of the country contributing to a reverse of the decline in the quality of urban green space. This improving trend must be sustained and extended to those urban communities who still have to put up with poor quality green space.

    “The provision of urban green space is still at risk of being treated as a Cinderella service at the local level. The case for expenditure needs to be made more effectively and resources targeted where they will have most effect in improving the environment of green spaces.”

    HC: 935 2005-2006
    Share Enhancing urban green space on FacebookShare Enhancing urban green space on TwitterShare Enhancing urban green space on LinkedIn
  • Department for International Development Tsunami: Provision of Financial Support for Humanitarian Assistance1 March 2006

    "The speed of DFID’s response after the tsunami was impressive and demonstrates the importance of planning for disasters. The scaling back of expenditure against the £75 million of immediate humanitarian assistance promised was justified, given the generosity of other governments and people from around the world. But it remains important to keep control over the £50 million paid in grants to other organisations and to know how it is spent.”

    HC: 803 2005-2006
    Share Department for International Development Tsunami: Provision of Financial Support for Humanitarian Assistance on FacebookShare Department for International Development Tsunami: Provision of Financial Support for Humanitarian Assistance on TwitterShare Department for International Development Tsunami: Provision of Financial Support for Humanitarian Assistance on LinkedIn
  • Tackling Child Obesity – First Steps28 February 2006

    "Childhood obesity is a serious health problem that can follow people much later into life. It is a causal factor in a number of chronic diseases and conditions including high blood pressure, heart disease and type 2 diabetes. If we are serious about tackling childhood obesity then all government agencies and organisations must work together more effectively. Those of us involved in inspection and assessment must ensure that this partnership working really takes place nationally and locally."

    Audit Commission Chief Executive, Steve Bundred, said:

    "The Government is facing a significant challenge on a serious social problem, but it is tackling it head on. To succeed, children must be engaged in the home, at school and when being treated by the NHS. It is no surprise that it is very complicated to address because the various government agencies involved are trying to bring about changes to the lifestyles of children and families. The recommendations in this report must be embraced urgently to give the Government the best chance of achieving its target."

    Sir John Bourn, head of the National Audit Office, said:

    "Central Government must set a clear direction if we are to tackle obesity in children. Given that the target was established in 2004, the three Government Departments could have been quicker in co-ordinating their own actions and in making sure that those on the frontline were fully informed and supported in their efforts. There is now a need for the three Departments to work closely together to provide the leadership and direction that the whole delivery chain requires."

    HC: 801 2005-2006
    Share Tackling Child Obesity – First Steps on FacebookShare Tackling Child Obesity – First Steps on TwitterShare Tackling Child Obesity – First Steps on LinkedIn
  • Progress in improving government efficiency17 February 2006

    "There are many worthwhile activities going on within the efficiency programme and I am pleased that some good progress is clearly being made. However the time is now right for government to move on from isolated, one-off efficiency initiatives, covering selected activities, towards a much more all-embracing approach to achieving efficiency. To sum up, efficiency is not an 'add on', a separate programme from 'core business'. Efficiency is the way 'core business' has to be delivered and improvements in the quality of public services secured."

    HC: 802-I and 802-II 2005-2006
    Share Progress in improving government efficiency on FacebookShare Progress in improving government efficiency on TwitterShare Progress in improving government efficiency on LinkedIn
  • Department of Work and Pensions: delivering effective services through contact centres15 February 2006

    “I welcome the progress made by the Department for Work and Pensions in establishing contact centres across the organisation. However, if this major transformation in the way the DWP serves many of its customers is to be successful, the centres must be managed more flexibly and the service provided should be seamless and easy to use.”

    HC: 941 2005-2006
    Share Department of Work and Pensions: delivering effective services through contact centres on FacebookShare Department of Work and Pensions: delivering effective services through contact centres on TwitterShare Department of Work and Pensions: delivering effective services through contact centres on LinkedIn
  • Crown Prosecution Service: Effective use of Magistrates’ Court Hearings15 February 2006

    “The Crown Prosecution Service is making efforts to improve its performance in magistrates’ courts but needs to do more to modernise the way in which it prepares and brings cases to court. My recommendations will reduce the waste and delay caused by ineffective hearings and trials.”

    HC: 798 2005-2006
    Share Crown Prosecution Service: Effective use of Magistrates’ Court Hearings on FacebookShare Crown Prosecution Service: Effective use of Magistrates’ Court Hearings on TwitterShare Crown Prosecution Service: Effective use of Magistrates’ Court Hearings on LinkedIn
  • The Office of Gas and Electricity Markets: Sale of gas networks by National Grid10 February 2006

    "At a time when consumers are facing rising gas prices, I am encouraged to see that the changes to the gas industry arising from the sale of the networks have potential benefits for consumers. Ofgem has done well so far. I will be looking to Ofgem to maintain its commitment to ensuring that the potential benefits are realised."

    HC: 804 2005-2006
    Share The Office of Gas and Electricity Markets: Sale of gas networks by National Grid on FacebookShare The Office of Gas and Electricity Markets: Sale of gas networks by National Grid on TwitterShare The Office of Gas and Electricity Markets: Sale of gas networks by National Grid on LinkedIn
  • NHS Direct 2004-2005: Qualification of Audit Opinion8 February 2006

    “I have qualified the accounts of NHS Direct because of a lack of evidence that correct payments have been made to staff.

    “NHS Direct has taken steps in year to centralize its accounting and payroll systems. It is vital that it continues to strengthen internal controls and ensures that proper accounting records are maintained in the future.”

    HC: 484 2005-2006
    Share NHS Direct 2004-2005: Qualification of Audit Opinion on FacebookShare NHS Direct 2004-2005: Qualification of Audit Opinion on TwitterShare NHS Direct 2004-2005: Qualification of Audit Opinion on LinkedIn
  • National Insurance Fund Account 2004-056 February 2006

    "I am pleased that I am able to give an unqualified opinion on the National Insurance Fund Account following the advances made by DWP and HMRC in improving their systems"

    "Nevertheless, HM Revenue and Customs and the Department for Work and Pensions need to correct errors in Incapacity Benefit records on the two Departments’ systems. There may be difficult decisions to be taken in undertaking what could be a large and complex task which comes on top of routine processing"

    "Poor quality NI contributions information from some employers continues to cause difficulties for HM Revenue and Customs and potentially for the individuals seeking benefits. The hoped for effects of initiatives to improve employers’ data quality cannot yet be demonstrated because of problems with some IT systems in the summer of 2005”

    HC: 885 2005-2006
    Share National Insurance Fund Account 2004-05 on FacebookShare National Insurance Fund Account 2004-05 on TwitterShare National Insurance Fund Account 2004-05 on LinkedIn
  • The Electronic Monitoring of Adult Offenders1 February 2006

    "Electronic monitoring represents value for money, providing a cost-effective alternative to custody for offenders who do not pose a risk to the public. However, to ensure that a curfew is effective, it is essential that the contractors and criminal justice agencies work together to ensure that offenders are always tagged promptly and that any breaches of their curfew are dealt with quickly.”

    HC: 800 2005-2006
    Share The Electronic Monitoring of Adult Offenders on FacebookShare The Electronic Monitoring of Adult Offenders on TwitterShare The Electronic Monitoring of Adult Offenders on LinkedIn
  • Home Office Resource Account 2004-200531 January 2006

    “It is disappointing that the Home Office had not maintained proper financial books and records for the financial year ending 31 March 2005 and has been unable to deliver its accounts for auditing by the statutory deadline.

    “The Home Office has recognised the need to strengthen its financial control framework, and to improve its financial statements preparation processes to enable it to meets its accountability obligations to Parliament, and has taken or has in hand actions for this purpose. Senior management leadership and commitment will be vital to the Department’s success in producing accounts for 2005-06 to meet the Treasury’s faster closing targets and statutory requirements”.

    HC: 826 2005-2006
    Share Home Office Resource Account 2004-2005 on FacebookShare Home Office Resource Account 2004-2005 on TwitterShare Home Office Resource Account 2004-2005 on LinkedIn
  • The Wider Markets Initiative27 January 2006

    "Wider Markets projects should be seen as part and parcel of good asset management in the public sector. They offer the prospect of better public services at a lower overall cost. Many government departments have not done enough to look for such opportunities and so cannot be sure that they are fulfilling their responsibilities to provide value for money to the taxpayer.”

    HC: 799 2005-2006
    Share The Wider Markets Initiative on FacebookShare The Wider Markets Initiative on TwitterShare The Wider Markets Initiative on LinkedIn
  • Department for Work and Pensions Resource Accounts 2004-200526 January 2006

    “It is vital that people can rely on the accuracy of the leaflets the government produces to make informed choices about their lives. And it is vital that they can get hold of these leaflets and easily understand them when they do. The Department for Work and Pensions has made progress in these respects but needs to manage better the leaflets it produces to ensure those needing information can access it when they need to.”

    HC: 477 2005-2006
    Share Department for Work and Pensions Resource Accounts 2004-2005 on FacebookShare Department for Work and Pensions Resource Accounts 2004-2005 on TwitterShare Department for Work and Pensions Resource Accounts 2004-2005 on LinkedIn
  • Department for Work and Pensions: Using leaflets to communicate with the public about services and entitlements25 January 2006

    “It is vital that people can rely on the accuracy of the leaflets the government produces to make informed choices about their lives. And it is vital that they can get hold of these leaflets and easily understand them when they do. The Department for Work and Pensions has made progress in these respects but needs to manage better the leaflets it produces to ensure those needing information can access it when they need to.”

    HC: 797 2005-2006
    Share Department for Work and Pensions: Using leaflets to communicate with the public about services and entitlements on FacebookShare Department for Work and Pensions: Using leaflets to communicate with the public about services and entitlements on TwitterShare Department for Work and Pensions: Using leaflets to communicate with the public about services and entitlements on LinkedIn
  • Northern Ireland Policing Board Best Value Performance Plan for 2005-0620 January 2006

    "This report provides assurance that each year’s Performance Plan has been better than the last. I make recommendations so that the Policing Board can continue to improve the way it monitors and challenges the Police Service in the way it achieves Best Value.

    Better IT is vital to improving the quality of the Police Service. It will not be easy to achieve what the strategy sets out. It is therefore important that the Police Service continue to monitor progress carefully in their implementation of both their strategy and my recommendations in this area."

    HC: 796 2005-2006
    Share Northern Ireland Policing Board Best Value Performance Plan for 2005-06 on FacebookShare Northern Ireland Policing Board Best Value Performance Plan for 2005-06 on TwitterShare Northern Ireland Policing Board Best Value Performance Plan for 2005-06 on LinkedIn
  • Corporation Tax: Companies managed by HM Revenue and Customs’ Area offices13 January 2006

    "I welcome the improvement in the Department’s management of Corporation Tax over the last five years, which has led to higher tax yields from fewer formal enquiries, bringing benefits to the Department and company taxpayers alike.

    "My report highlights how HM Revenue & Customs can build on these achievements, by deploying its staff to focus its work on tax returns that pose the greatest risk, while helping companies to meet their obligations."

    HC: 678 2005-2006
    Share Corporation Tax: Companies managed by HM Revenue and Customs’ Area offices on FacebookShare Corporation Tax: Companies managed by HM Revenue and Customs’ Area offices on TwitterShare Corporation Tax: Companies managed by HM Revenue and Customs’ Area offices on LinkedIn
  • Improving poorly performing schools11 January 2006
    A large proportion of schools in England provide high standards of education, with pupil attainment improving in primary and secondary schools. However, some schools are performing less well. The Department for Education and Skills and Ofsted use several definitions to identify schools that are performing poorly and need additional support; among the 1,557 schools included […]
    HC: 679 2005-2006
    Share Improving poorly performing schools on FacebookShare Improving poorly performing schools on TwitterShare Improving poorly performing schools on LinkedIn
  • Building more affordable homes: Improving the delivery of affordable housing in areas of high demand20 December 2005

    “To address the shortage of affordable housing, ODPM has set ambitious targets to increase the supply.

    “But there remain a number of areas where central and regional bodies can provide better leadership, guidance, clarity and co-ordination. More houses could be built more quickly and a streamlining of the delivery chain would help the Department meet its commitments under the wider Efficiency Programme.”

    Audit Commission Chairman, James Strachan said:

    “People deserve the right to live in homes that meet their needs. This target is of enormous importance to many key workers and people who are increasingly finding it difficult to afford appropriate accommodation. While progress is being made, building more affordable homes remains a