Changing Culture, Strengthening Delivery

Monday 27 April 2009
Queen Elizabeth II conference centre, London

 

Changing Culture, Strengthening Delivery was a one-day conference for senior managers, directors and equivalent involved in implementing change and strengthening performance and capability in central and local government organisations. It was presented jointly by the National Audit Office (NAO) and the National School of Government. Three cross-government National Audit Office reports (Innovation in Government; Capability Reviews; and Helping Government Learn) were brought to life through a variety of case studies from across the public sector.

Films and Transcripts from the case studies

NHS: The Productive Ward Programme

HMRC Angels and Dragons

Flood Warning Direct

Learning from crisis – Foot and Mouth

Home Office Iris Border Control