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HM Revenue & Customs’ transformation programme

18 July 2008

Full report: HM Revenue & Customs’ transformation programme

“This is an ambitious programme of change with the potential to provide significant benefits in terms of tax yield and improvements for the Department’s customers. To succeed the Department must determine what it expects the programme to achieve with the resources available. It should also establish that the planned benefits are realistic and confirm each year that those achieved are robust.”

Tim Burr, head of the National Audit Office, 18 July 2008

Notes for Editors

  1. HMRC plans to spend £2.7 billion from 2006-07 to 2010-2011 on a programme to provide a more efficient, customer-focused organisation, making it easier for taxpayers and claimants to fulfil their obligations and for the Department to detect and deal more effectively with wilful non-compliance. It expects to achieve benefits valued at £11.5 billion.
  2. Press notices and reports are available from the date of publication on the NAO website, which is at www.nao.org.uk. Hard copies can be obtained from The Stationery Office on 0845 702 3474.
  3. The Comptroller and Auditor General, Tim Burr, is the head of the National Audit Office which employs some 850 staff. He and the NAO are totally independent of Government. He certifies the accounts of all Government departments and a wide range of other public sector bodies; and he has statutory authority to report to Parliament on the economy, efficiency and effectiveness with which departments and other bodies have used their resources.

Contact: Donna Watson
PN: 36/08
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