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Difficult Forms: How government agencies interact with citizens

Report cover showing form filling

  • Publication date: 31 October 2003
  • HC: 1145 2002-2003
  • ISBN: 0102923604
  • Executive summary (PDF - 399KB)
  • Full report (PDF - 1263KB)
  • Press notice (HTML)
  • Report on Ten Focus Groups conducted for the "Difficult Forms NAO Report (PDF - 229KB)
  • Form Survey Questions (Supporting Evidence) (PDF - 66KB)
  • Improving and Reviewing Government Forms: A Practical Guide (December 2003) (PDF - 311KB)

 

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