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Departmental overviews 2011
Financial management reports
Listing of major outputs
PSA data systems validation 2010
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Using Call Centres to Deliver Public Services
Publication date:
11 December 2002
HC:
134 2002-2003
ISBN:
0102919801
Executive summary (PDF - 490KB)
Full report (PDF - 1495KB)
Press notice (HTML)
The call centres that responded to the NAO survey (PDF - 372KB)
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