Tackling Cancer: Improving the patient journey

• Conference: Reporting on the delivery of Cancer Services in the NHS in England (2005)

Additional Resource - Patient Interview Videos

We asked five volunteers who had originally taken part in our survey for the Report to talk about the experiences they had had during their illness. Their comments cover the diagnosis and treatment phases of the illness and also their experiences following discharge from hospital. The views expressed are relevant to the content of the Report but are not part of the formal audit findings. The intention is to provide personal insights into the subject matter of the Report, additional to the statistical and other analysis. The National Audit Office expresses its considerable thanks and gratitude to the people who took part. Interviewing was carried out in February 2005 by Origin ID.

The following interview files have been reduced in picture quality.  If you would like to see the interviews in high quality definition please e-mail us at trackingcancer_dvdrequest@nao.gsi.gov.uk to request a copy of the CD-ROM and DVD.  Alternatively the full text of the interviews is contained in Appendix 5 to the report which can be viewed separately - Transcript of Patient Interviews (68 KB).

Please see the technical note below before downloading.  To download the following files right click on the link and choose "Save target as..."

Not to be broadcast

Diagnosis

• Introductions & How were you told the news? (1131 KB) 
• How did you cope? (1692 KB)
• How did you deal with telling family & friends? (998 KB)
• What support did you get from family & friends? (381 KB)

In Hospital

• Please describe you first experience of treatment in hospital. (1536 KB)
• Can you give examples of how you were informed and involved in what was happening? (782 KB)
• What support did you get and what was most helpful to you?  (1589 KB)
• How were you made aware of possible side effects of treatment?  (1012 KB)
• How much did you understand about your condition and treatment options?  (1288 KB)
• Did you feel your views were taken into account? (1175 KB)
• How involved were family and friends? (588 KB)
• Was there pain? How did hospital staff help? (987 KB)

Discharge and Community Care

• How did you feel about leaving hospital and going home? (1504 KB)
• Did anyone inform you about support groups? (892 KB)
• At home did you get any support? (669 KB)
• Did you find anything out about financial benefits? (920 KB)
• How did you cope with life back at home? (1523 KB)
• What would you say to someone who has just been told they have the same condition as you? (2105 KB)

Technical Note

The above files are in mp4 format.  Please check that your computer can play mp4 files before downloading them. 

The latest versions of QuickTime and RealPlayer support the mp4 file format.  Windows Media Player does not currently support the playback of the mp4 file format.  These third-party products are manufactured by companies that are independent of the NAO. The NAO makes no warranty, implied or otherwise, regarding the performance or reliability of these products.