The NAO’s assessment of the maturity of process management in
central government identifies areas of strength and opportunities
to improve.
The assessment found that there are some pockets of good
practice across central government that others can learn from. The
areas where most improvement can be made are:
- Making the case for change and proving the benefits
- Creating an environment where staff have an obligation to
improve business process performance
- Understanding the level and type of customer demand and
implementing a planned response to changes in demand
If you work for a central government organisation you might want
to join the NAO’s process management
network.
December 2010