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Tax and duties

Departmental Overview: A summary of the NAO's work on HM Revenue & Customs 2010-2011

This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during 2010-2011.

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This guide is designed to provide a quick and accessible overview of the Department and focus in particular on where we believe the Department's performance could be improved, using examples from our published work. They cover:

  • The department's responsibilities and how it spends its money
  • Financial management
  • Use of information
  • Service delivery

September 2011