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UK National Audit Office publications

Work in Progress: the Warm Front Scheme

Study Outline

The Warm Front scheme, formerly the Home Energy Efficiency Scheme, is the main grant-funded programme for tackling fuel poverty. Defra has overall responsibility for the scheme and has contracted out its management to Eaga plc. The programme involves the installation of energy efficiency measures, including central heating and insulation, into vulnerable private sector households.

Our study will follow up our previous examination of Warm Front in 2003, which evaluated the effectiveness of the scheme, its targeting and eligibility criteria, and progress made towards targets. This study will focus on the effectiveness of the Scheme at targeting those in most need and the management of the Scheme, including the performance and monitoring arrangements put in place by Defra, and the management of sub-contractors, including pricing, quality of service and customer satisfaction levels.

Publication Schedule

We expect to publish our report in December 2008.

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