Establish suitable and credible performance measurement
mechanisms, regularly monitor performance and carry out effective
analysis, apply lessons learned to make service improvements.
| Factors which need to be addressed or where greater progress is needed | Signs of success |
|---|---|
| 1. Establish suitable and credible performance measurement mechanisms | Combination of
performance measurement and financial management information
supports managers to make business decisions |
| 2.
Improve services by monitoring and analysing service
performance, and applying the lessons learned |
Evaluations of
business processes provide recommendations leading to measurably
improved service performance |
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