Regulation, consumers and competition

Showing 1 - 10 of 63 results. Order by: Most recent Alphabetical

Office of Fair Trading: regulating consumer credit

Regulation of the consumer credit market is providing benefits to consumers, but is not minimizing consumer harm from unscrupulous trading practices.

Sector(s): Regulation, consumers and competition

Published:
19 Dec 2012

Overview of Ofgem 2011-12

This briefing on Ofgem, a non-ministerial government department, is similar to the briefings we are producing on the 15 major government departments. It is produced primarily as a briefing for the Environment and Climate Change Committee, and is based on Ofgem’s annual report and accounts and our own work relevant to Ofgem.

Sector(s): Environment, energy and sustainability, Regulation, consumers and competition, Select Committee Work

Performance Improvement area(s): Departmental Overviews

Published:
16 Nov 2012

Submission of evidence: Controls on regulation

The Better Regulation Executive is currently reviewing controls on regulation. This document is the National Audit Office’s submission to that review. It is based on a combination of our previous work and new work with five case study departments earlier this year.

Sector(s): Regulation, consumers and competition

Published:
28 Sep 2012

NAO briefing: Regulating charities: a landscape review

This paper draws together evidence on the current landscape of charity regulation and the charity sector more generally. It was prepared for the Public Administration Select Committee.

Sector(s): Civil society and commissioning, Regulation, consumers and competition, Select Committee Work

Published:
17 Jul 2012

Regulating defined contribution pension schemes

The Pensions Regulator and other agencies regulating defined contribution pension schemes should take a concerted approach towards collecting evidence and assessing risks to members.

Sector(s): Regulation, consumers and competition

Published:
11 Jul 2012

Business Perceptions Survey 2012

The NAO, Better Regulation Executive and the Better Regulation Delivery Office have published a survey into businesses’ perception of regulation.

Sector(s): Business and industry, Regulation, consumers and competition

Published:
29 Jun 2012

Delivering public services through markets: principles for achieving value for money

The National Audit Office outlines ten principles that the government needs to consider if it is to achieve value for money when using markets to deliver public services.

Sector(s): Regulation, consumers and competition

Performance Improvement area(s): Service delivery

Published:
26 Jun 2012

NAO Briefing: Performance of Ofgem 2010-11

This briefing was prepared for the House of Commons Energy and Climate Change Committee to support its evidence session on the work of Ofgem.

Sector(s): Environment, energy and sustainability, Regulation, consumers and competition, Select Committee Work

Published:
21 Feb 2012

Financial Ombudsman Service – Efficient handling of financial services complaints

In 2011, the Financial Ombudsman Service invited the National Audit Office to conduct a review of the efficiency of its operations.

Sector(s): Regulation, consumers and competition

Published:
12 Jan 2012

Protecting consumers – the system for enforcing consumer law

Unfair treatment of consumers, ranging from pressure selling to systematic scams by criminals, is costing billions of pounds each year – but the system for enforcing consumer law is not delivering value for money.

Sector(s): Regulation, consumers and competition

Published:
15 Jun 2011

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Regulation, consumers and competition