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Service delivery

As central government's external auditor, the National Audit Office has examined a wide range of programmes and projects across Whitehall and beyond, looking at how well government plans and manages its service delivery.

The NAO's aim is to contribute to sustained improvement in how public services are delivered across government, ensuring that the most suitable methods for delivering services are used, reducing the costs of delivery whilst maximising the benefits for customers and other stakeholders.

Showing 1 - 6 of 6 results. Order by: Most recent Alphabetical

Managing NHS hospital consultants

Managing NHS hospital consultants

The 2003 contract for hospital consultants delivered many expected benefits, but there is room for improvement in how trusts manage their consultants.

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Performance Improvement area(s): ,

Published:
6 Feb 2013

Holding child's hand

Early action: landscape review

Early action has the potential to improve outcomes and value for money, but evidence of its impact and cost-effectiveness is currently patchy.

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Performance Improvement area(s): , , ,

Published:
31 Jan 2013

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Delivering public services through markets: principles for achieving value for money

The National Audit Office outlines ten principles that the government needs to consider if it is to achieve value for money when using markets to deliver public services.

Sector(s):

Performance Improvement area(s):

Published:
26 Jun 2012

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NAO Strategy 2012-13 to 2014-15

The NAO Strategy 2012-13 to 2014-15 sets out how we will apply the unique perspective of public audit to help Parliament and government drive lasting improvement in public services.

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Performance Improvement area(s): , ,

Published:
14 Dec 2011

Good practice contract management framework

The framework is a good practice guide for managing a broad range of contracts. It is particularly relevant for contracts where services are delivered over a long period of time (five years plus) where customers need to ensure that service levels and value for money are maintained over the duration of the contract.

Performance Improvement area(s): ,

Published:
19 Dec 2008

Cover - photo of a woman wearing a improving service delivery tee shirt

Improving service delivery – how auditors can help

The guide has been developed by the National Audit Office in collaboration with HM Treasury. Its purpose is to share the lessons learned from NAO’s work and to highlight examples of good practice.

Sector(s):

Performance Improvement area(s):

Published:
1 Nov 2003

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