Collaborative Relationships

 

How to measure and develop collaborative relationships

 

Best Practice Model | Step 1 - Familarisation | Step 2 - Vision | Step 3 - Measurement | Step 4 - Action Plan | Case Studies

 

Step Three: Measurement

 

Define Key Performance Indicators (KPIs), based on the Collaborative Relationship model, with a focus on the relationships and interactions between all involved, and identify how to measure them.

 

From a shared vision of how to work together the team can set collaborative relationship KPIs that will indicate progress towards success. The questions to answer are:

 

From a shared vision of how to work together the team can set collaborative relationship KPIs that will indicate progress towards success.

 

The questions to answer are:

1. If that is our vision of how we need to work together -including suppliers, main contractors and clients – what should we measure?
   Measurement can be in any of the nine areas of the Best Practice Collab-orative Relationships model – the trick is to select the measures that will have the most impact.

2. How should we measure, and how frequently?
   For example using a 360° Collaborative Behaviours Questionnaire will tell you whether other people are seeing the kinds of behaviours individuals have committed to - much more reliable than simply asking people whether they personally are living up to the challenge they have set themselves.

3. How are we going to use the results to improve relationships?
   Easily interpretable data is needed by project teams to understand where things are going particularly well as well as recognising areas for corrective action.

Leading to a shared vision of how the project will run, again using the Collaborative Relationship model as an organising framework.

 

Step 3 Example: Measure and Develop Collaborative Relationships