Collaborative Relationships
How to measure and develop collaborative relationships
Behaviours
Project Environment
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Project Leadership
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Behaviours
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Motivation
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Culture
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Project Mission & Strategy
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Project Processes
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Skills & Resources
- Regular timely discussion and no-go areas
- Use soft measures to drive conversations that improve
relationships and hence performance
- Openess and challenge critical especially for tough
projects
The case study interviewees talked about how behaviours, what
people at all levels said and did every day, were critical to
project success.
They invested heavily in getting people to behave in
constructive collaborative ways including living up to defined
behavioural standards.
- Clair - Open management of conflict.
- Andrew - Confront and challenge openly.
- ETAP - Formalised challenge process enabled
good improvements.
- Britannia - Rule of “All decisions
discussable”.
The Gold Standard identifies “regular and timely discussion of
all matters that affect the project with no no-go areas” as an
enabler of open, trusting and honest relationships. This was
supported by the case studied research which identified good
listening as critical, together with the need to challenge openly
and manage conflict.
A number of examples were given of the positive impact of
responding quickly to difficulties arising, by listening and
understanding and then planning necessary actions together.
- E4 - Examples of removing key personnel when
behaviour was not inline and senior managers receiving coaching to
help them overcome resistance.
- Andrew - Removing people when out of step
behaviour exhibited.