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What is efficiency?

Not everything that claims to be efficient is efficient.  Efficiency is about turning inputs into outputs for maximum impact.

• Inputs are people as well as money and assets like offices
• Outputs are goods and services

An organisation can be more efficient if it produces:

• the same outputs with fewer inputs
• more or better outputs for the same inputs

Efficiency is not about reducing costs if it compromises the quality or quantity of outputs.