Skip to main content

Investigation into HMRC’s contract with Concentrix

HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

Managing the HMRC Estate

By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

The administration of the Scottish Rate of Income Tax 2015-16

Her Majesty’s Revenue and Customs continues to make progress in ensuring that income tax levied under the Scottish rate will be assessed and collected properly, but still faces significant challenges to ensure that all Scottish taxpayers are correctly identified

Protecting consumers from scams, unfair trading and unsafe goods

The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.

Benefit sanctions

The Department for Work & Pensions is not doing enough to find out how sanctions affect people on benefits.