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Fire Service College Accounts 1996-97 and 1997-98

Sir John Bourn, head of the National Audit Office, today reported to Parliament that he has qualified his opinions on the above accounts because the Fire Service College could not produce reliable costing information that would confirm whether it had set its fees and charges in accordance with the Treasury Minute which defined the College’s financial objectives.

Government on the Web

The Government has set challenging targets for public services to be delivered to citizens electronically as part of the wider Modernising Government agenda. The Prime Minister pledged that by 2002 a quarter of all transactions between citizens and government should be capable of being conducted ‘electronically’, rising to 50% by 2005 and 100% by 2008. … Read more

Office of Fair Trading: Protecting the Consumer from Unfair Trading Practices

Consumers spend some £400 billion each year on goods and services bought from the private sector. The Audit Commission and the National Audit Office have concluded that there is scope for a real improvement in the way in which consumers’ interests are protected. In a joint initiative the two audit organisations have looked at consumer … Read more

The Scottish Ambulance Service: A Service for Life

Sir John Bourn, the head of the National Audit Office, reported to the Scottish Parliament today that there is scope to improve the responsiveness of accident and emergency ambulance services in Scotland and the impact they have on the healthcare of patients. The Scottish Ambulance Service are responsible for ambulance services across Scotland. Their emergency … Read more

Lord Chancellor’s Department, Crown Prosecution Service, Home Office: Criminal Justice: Working Together

Sir John Bourn, head of the National Audit Office, today reported to Parliament on joint administration of criminal justice by the main Departments concerned – the Crown Prosecution Service, the Home Office, and the Lord Chancellor’s Department. Departments have taken significant steps to improve collaboration between agencies and to focus on joint outcomes and streamline … Read more

The Contributions Agency: The Newcastle Estate Development project

Sir John Bourn, head of the National Audit Office, told Parliament today that the pioneering 31-year *Private Finance Initiative deal to redevelop the office accommodation of the Inland Revenue and Department of Social Security in Newcastle is likely to deliver the improved accommodation sought. This would be at a higher direct cost than continuing with … Read more

HM Customs and Excise: Improving VAT Assurance

Sir John Bourn, head of the National Audit Office, today reported to Parliament on HM Customs and Excise’s collection of £29.6 billion VAT from the majority of the UK’s 1.6 million registered VAT traders. The Department’s strategy has been to shift auditing effort towards those traders presenting the highest risks to the revenue and, since … Read more

United Kingdom Passport Agency: The passport delays of Summer 1999

Delays in issuing passports earlier this year led to much anxiety and inconvenience for members of the public hoping to travel. By June, the Passport Agency had around 565,000 applications awaiting processing. Sir John Bourn, head of the National Audit Office, reported to Parliament today on the delays at the Agency during Summer 1999. Several … Read more