Posted on January 26, 2018 by Matthew Wilkins
On 25th January, the government published its annual rough sleeper count, and confirmed what is already apparent to anybody who spends time on the streets of towns and cities in England: homelessness in its most visible form has increased substantially in recent years. Beyond the headline-grabbing rough sleeping figures, what do the numbers really tell us about what is happening with homelessness in England, and how can government achieve its aim of eliminating rough sleeping by 2027? more… What’s behind the growing number of rough sleepers?
Posted on January 23, 2018 by Peter Langham
For more than a decade, successive governments have increased the extent to which higher education functions as a market. With higher education student debts typically totalling £50,000, going to university is now one of the biggest financial decisions of a person’s life. Yet the decision is made with limited ability to know the value of the investment, and with less consumer protection than other complex products. Our recent report on The higher education market applied our Market Analytic Toolkit: for assessing public service markets and found students have insufficient help and advice, and institutions have little competitive pressure to provide best value. more… Is the market for higher education working?
Posted on January 12, 2018 by Aileen Murphie
A third of people living in England outside London live in one of England’s nine combined authorities, six being cities with directly elected mayors. Some commentators have expressed disappointment that the recent Secretary of State’s Annual Report on Devolution 2016-17 confirmed that there were no further devolution agreements in 2016-17. With combined authorities intended to be a key driver of local growth, should people, both in these regions and especially in areas without a combined authority, be clamouring for more action on devolution, or should we wait for clarity about the UK’s exit from the EU? What it will take for combined authorities to succeed in their aims? And do elected mayors have the potential to become significant figures on the national political stage? more… Growth through devolution: A New Year’s outlook
Posted on January 5, 2018 by Amyas Morse
The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winners
Tagged: Amyas Morse, Behaviour change, Business operations, Collaboration, Cross-government, Customer service, Digital transformation, Information management, Innovation, Process management, Project management, Public sector reform