Posted on July 16, 2019 by Yvonne Gallagher
Have you ever had the frustration of having to provide the same information about yourself to different government services? Have you ever had to make decisions without information about what does and doesn’t work? Data is fundamental to delivering public services, improving systems and processes, and supporting sound decisions – but accessing accurate data is far from easy. Drawing from our recent report, Challenges in using data across government, I highlight here some of the difficulties, their implications and ways they can be addressed.more… Right data, right place, right time
Tagged: Behaviour change, Business operations, Cross-government, Customer service, Digital transformation, Forecasting, Fraud and error, Good practice principles, Information management, Information sharing, Innovation, IT, Performance measurement, Public sector reform, Regulation & consumer protection, Risk management
Posted on July 4, 2019 by Sandy Gordon
Since we first published our Framework to review programmes in 2017 there has been no let-up in NAO reports on major projects and programmes, most recently on Crossrail, the Emergency Services Network and the Stonehenge by-pass road. From the need to manage the risks of untried approaches to signs warning of unrealistic cost estimates, this blog highlights some of the themes emerging from our recent work on major programmes, which have been incorporated into our updated guidance.more… Major programmes – what are we learning?
Tagged: Civil service capability, Contract management, Forecasting, Good practice principles, Infrastructure, Investigations, Major projects, Performance management, Project management, Public sector reform, Risk management