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All posts by Andy Morrison
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Posted on June 29, 2017 by Andy Morrison
Do you pay all the tax you should? Chances are, this depends on your values, your familiarity with tax rules, opportunities for evasion, and your attitudes. These may be affected by how much help you get from HM Revenue and Customs (HMRC) – and could potentially be influenced by how happy you are with HMRC’s service. In our recent report on The quality of service for personal taxpayers, we said we would work with HMRC to explore whether service quality affects tax revenues. The way we have done this is a great example of how the NAO can help to drive public service improvement. more… Can better service bring in more tax revenue? How the NAO is helping government investigate
Tagged: Behaviour change, Customer service, Impacts, Influencing, Information management, Performance management, Tax
Can better service bring in more tax revenue? How the NAO is helping government investigate>
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