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Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Published:
25 May 2016
Tax Form

Confirmed impacts: Encouraging the effective management of tax reliefs

This impacts case study shows how our work on these important policy mechanisms led HM Revenue & Customs and HM Treasury to take action on ensuring tax reliefs are achieving their aims, administered in accordance with risk and are efficient.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
15 Oct 2015
HMRC tax forms

Confirmed impacts: Increasing the effectiveness of tax collection

This impacts case study shows that HM Revenue & Customs has implemented more than 80% of our 130 recommendations since 2010, leading to significant reduction in tax avoidance and improvements in accountability and governance regarding tax disputes.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
14 Oct 2015