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Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Published:
25 May 2016
Parliament Street and Whitehall road signs

Managing the welfare cap

The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

Published:
27 Apr 2016
Mixed British bank Notes

Competitive and demand-led grants: good practice guide

The Cabinet Office estimates that government commits around £130 billion to grants each year – nearly 20% of all government spend. Grants are an important delivery mechanism for policy across government, not just centrally but also in agencies, local authorities and other bodies across the public sector.

Published:
26 Nov 2015