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two pensioners working at a compiuter screen

The cost of public service pensions

“My report today sets out clearly the facts surrounding current cash payments from the public service pay-as-you-go pension schemes and the basis for future projections of these payments. The Treasury has performed some analysis on the sensitivity of its projections to changing assumptions, but has not considered the potentially significant effects of changes in the size of the public service workforce.

 

“Later this year I intend to report to Parliament on recent changes to the schemes, which are designed partly to reduce costs.”

Sector(s): ,

Published:
12 Mar 2010
Report cover showing a row of satelite dishes

The creation of Ofcom: wider lessons for public sector mergers of regulatory agencies

“Creating new organisations from mergers is fraught with difficulty and costs. The early evidence is that Ofcom’s creation has been successful.

“However, success in carrying out mergers is certainly not guaranteed. Given the large number of proposed mergers in the public sector, it is important that Government develops its expertise in managing mergers and its understanding of their costs and benefits.”

Sector(s):

Published:
5 Jul 2006
Two students talking

The Customer First Programme: Delivery of student finance

“The Department for Business, Innovation and Skills and the Student Loans Company underestimated, and therefore did not do enough to mitigate, the significant risks in integrating the student finance service previously carried out by 130 separate local authorities. Both bodies failed to grasp the magnitude of problems that were developing in 2009 as applications for loans, grants and allowances piled up and applicants struggled to contact the Company by telephone. In particular, students with disabilities were supported badly.

 

“The question must be asked how the Company, given its failure in 2009, will deal with twice as many applications in 2010, when it becomes responsible for applications from both first and second year students. The Department and the Company must give the highest priority to achieving a radical improvement in the service and, in so doing, to restoring the confidence of applicants and stakeholders. They will have to manage substantial risks.”

Sector(s):

Published:
19 Mar 2010
HM Revenue & Customs sign

The Customs Declaration Service

HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements

Sector(s):

Performance Improvement area(s): ,

Department(s):

Published:
13 Jul 2017