The Office of Fair Trading: Progress in Protecting Consumers’ Interests
“There are areas, particularly in the management of consumer credit licensing, where the Office of Fair Trading (OFT) has been constrained in what it can achieve. The OFT should take full advantage of the opportunities presented by recent consumer protection legislation and the outcome of the Government’s review of consumer credit to improve its performance still further. In this way the OFT can build on the implementation of past recommendations made by myself and the Committee of Public Accounts in its important work of protecting the interests of consumers.”
6 Mar 2003