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Report cover showing a motorway

The Procurement of the National Roads Telecommunications Services

“The Highways Agency’s procurement identified the risks to the National Roads Telecommunications Services project and successfully transferred them to the private sector, conducting negotiations with the preferred bidder well. It did however take a lot longer than planned and only two bidders remained through to the end of the competition. There are good practice lessons both for the Agency and for other major public procurements”

Published:
4 Apr 2008
Report cover showing a doctor checking a childs heartbeat with a Stethoscope

The Provision of Out-of-Hours Care in England

“The Department of Health is now on track towards providing high-quality out-of-hours services. I am glad to see signs that Primary Care Trusts are getting better at managing their providers.

“However, it is disappointing that there were so many problems in starting the new arrangements and I am concerned that so few providers are meeting their targets for the time it takes respond to patients. And the continuing confusion over whether out-of-hours is supposed to be an urgent or unscheduled care service should be dispelled without delay.”

Published:
5 May 2006
Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Published:
25 May 2016
Cover of Recovery of Debt report

The Recovery of Debt by the Inland Revenue

“Much tax is collected quickly but at any one time there are billions of pounds outstanding, some of it long overdue. Faster recovery and preventing the build up of debt could bring in money which could be used to improve public services. My report identifies further opportunities for the Inland Revenue to improve how they collect debts.”

Published:
24 Mar 2004
Cover of report showing aerial view of aircraft facility

The Red Dragon project

“Both the Ministry of Defence and the Welsh Authorities have invested a considerable amount of time, effort and money in creating modern aviation repair facilities in South Wales, with a super-hangar which is now sitting almost empty. As it happens, under the Defence Training Review there should be a future for the super-hangar at St Athan, but the Red Dragon project underlines that public bodies need to have considered all implications of their respective strategies before commencing joint projects.”

Jeremy Colman, Auditor General for Wales, added:

“The Ministry of Defence and the Welsh Authorities failed to collaborate sufficiently throughout the project. Although for much of the time both had complementary objectives, they did not establish a common purpose for the project or a common understanding of their respective assumptions about the future of the site. The Red Dragon project highlights the danger in large and complex projects that involve multiple public bodies of insufficient openness and information sharing.”

Published:
27 Mar 2009
Report cover showing Norfolk and Norwich hospital

The Refinancing of the Norfolk and Norwich PFI Hospital: How the deal can be viewed in the light of the refinancing

“I have decided to produce a report for Parliament as the issues raised by this case have wider interest in considering how the pricing of PFI deals may change over time. In this case, the Trust continues to pay a premium on its financing costs for being an early entrant into the PFI market whilst benefiting from the early use of the new hospital and lower construction costs. But other factors may affect price comparisons over time and further analysis of price movements would be valuable.”

Published:
10 Jun 2005