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Picture of ambulance from National Audit Office report on Transforming NHS ambulance services

Transforming NHS ambulance services

The Department of Health has until recently been focusing on speed of response as a measure of performance of the ambulance service, rather than on clinical outcomes. The service achieves high levels of public satisfaction but there are wide variations in ambulance trusts’ efficiency. The system has not delivered the best value for money to date.

Published:
10 Jun 2011
Report cover showing various electronic services

Transforming performance of HM Customs and Excise through electronic service delivery

“Customs and Excise have made good progress in getting their electronic service delivery programme underway. The programme is, however, at the early stage of its development and there is a long way to go to translate the strategy and plans into performance improvements on the ground. An IT programme of this magnitude inevitably presents some large risks and our report recommends to Customs how to address these risks.”

Published:
20 Nov 2003
HM Treasury building

UK Guarantees scheme for infrastructure

Under the Scheme, the Treasury guarantees that lenders to infrastructure projects will be repaid in full and on time, irrespective of project performance. The NAO is calling for the Treasury to be rigorous and objective in assessing whether the guarantees, which transfer risk to the public sector, are genuinely needed.

Published:
28 Jan 2015
Report cover showing athlete with Union Jack flag

UK Sport: Supporting elite athletes

“Supported by lottery money, British athletes delivered some outstanding performances at the Olympics and Paralympics in Athens last summer. Looking ahead to Beijing in 2008, UK Sport needs to take action now to strengthen its management of its World Class Performance Programme so that it gets the most from its money in what are expected to the most competitive Games ever.

“In particular, UK Sport should identify the factors that helped certain sports perform well in Athens and the barriers to success in others that did less well, so that the lessons can be acted upon promptly. After the Athens Games, it is in a position to review which of its funded sports have delivered, and remain capable of delivering, world class performance.”

Published:
27 Jan 2005
Shipping containers stacked up at a port

UK Trade & Investment: Trade Support

“UKTI has made good headway in improving its support to UK exporters and is currently meeting, or close to reaching, all of its performance targets. However, to take informed decisions on the best use of taxpayers’ money, it needs to develop an improved cost model to determine accurately the costs of delivering its individual services.”

Published:
3 Apr 2009
Report cover

United Kingdom Passport Agency: The passport delays of Summer 1999

Delays in issuing passports earlier this year led to much anxiety and inconvenience for members of the public hoping to travel. By June, the Passport Agency had around 565,000 applications awaiting processing. Sir John Bourn, head of the National Audit Office, reported to Parliament today on the delays at the Agency during Summer 1999. Several … Read more

Published:
27 Oct 1999