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Report cover showing policeman at desk

The National Offender Management Information System

“The initiative to introduce a single offender management database has been expensive and ultimately unsuccessful. These problems could have been avoided if the National Offender Management Service had established realistic budget, timescales and governance for the project at the start and followed basic project management principles in its implementation. In delivering the new reduced programme, NOMS need to focus on better financial controls and more effective management oversight.”

Published:
12 Mar 2009
Cover of Administration of the Crown Court

Administration of the Crown Court

“HM Courts Service faces a tight budgetary position and needs to get the most from its estate, staff and IT resources if Crown Court cases are to start promptly. The Service needs to improve its allocation and development of staff, so that it has enough well-trained people in each of its court locations, and tackle weaknesses in IT systems which currently bring operational risks and impair efficiency.”

Published:
6 Mar 2009
Report cover showing military using computers

Ministry of Defence: The Defence Information Infrastructure

“It was always going to be a demanding task for the Ministry of Defence to replace its diverse information technology with a single, high quality system. The MoD started with a clear vision of what it wanted to achieve and acted to address known risks. But the Programme has run into difficulties and further concerted action will be needed to increase the rate of roll out of terminals and to deliver the remaining software.”

Published:
4 Jul 2008
Report cover showing people in an office

Shared services in the Department for Transport and its agencies

“It is disappointing to see a programme which aimed to improve the efficiency and effectiveness of a department leaving it on current projections some £80 million worse off. Departments need to be realistic about the challenges of implementing shared services and to manage suppliers effectively. Over the past year the Department has made efforts to improve the performance of the Shared Services Programme and it cannot afford to fail.”

Published:
23 May 2008
Report cover showing a doctor with a patient

The National Programme for IT in the NHS: Progress since 2006

“The scale of the challenge involved in delivering the National Programme for IT has proved to be far greater than envisaged at the start, with serious delays in delivering the new care records systems. Progress is being made, however, and financial savings and other benefits are beginning to emerge. The priority now is to finish developing and deploying care records systems that will help NHS Trusts to achieve the Programme’s intended benefits of improved services and better patient care.”

Published:
16 May 2008
Report cover showing a motorway

The Procurement of the National Roads Telecommunications Services

“The Highways Agency’s procurement identified the risks to the National Roads Telecommunications Services project and successfully transferred them to the private sector, conducting negotiations with the preferred bidder well. It did however take a lot longer than planned and only two bidders remained through to the end of the competition. There are good practice lessons both for the Agency and for other major public procurements”

Published:
4 Apr 2008
Report cover showing a harvester in a field

DEFRA: A progress update in resolving the difficulties in administering the Single Payment Scheme in England

“Since my report over a year ago on the implementation of the Single Payment Scheme, the Rural Payments Agency has made encouraging progress in remedying the problems I highlighted, as demonstrated by an increase in farmers’ satisfaction with the handling of their claims.

“But, until the Agency is in the position consistently to meet the June deadline each year and can process payments within an acceptable tolerance of error, the risk is that farmers’ confidence in the scheme will wane and the European Commission will levy financial penalties.”

Published:
12 Dec 2007
Report cover showing e-waste

Improving the disposal of public sector Information, Communication and Technology equipment

“Government has so far not given enough thought to how it disposes of its computers and related equipment. Growing concerns about the environment and the increasing volumes of equipment means this issue is becoming more important.

“Government needs to understand better the trade-offs between securing better immediate financial value and the wider environmental costs and benefits associated with the disposal of ICT equipment. It should then use this knowledge to develop appropriate procurement and disposal strategies.”

Published:
31 Jul 2007