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Citizens Advice Bureau consumer service cases

Introduction The Citizens Advice Consumer Service (formerly known as Consumer Direct) is a national telephone helpline for people that need assistance with consumer problems or want to record a complaint. The service is provided to consumers in Great Britain by Citizens Advice and Citizens Advice Scotland. In 2015-16 the service received 958,880 consumer contacts. Details … Read more

Published:
14 Dec 2016
Report cover showing montage of emergency services and an unconscious man

Compensating Victims of Violent Crime

“The Government’s compensation scheme is a practical way for society to express its regret and provide victims with some material recompense for their injuries. The staff at the Criminal Injuries Compensation Authority are helpful and considerate. Their challenge for the future is to exploit new technology to speed up applications, improve communications and provide a more timely and personal service for victims.”

Published:
14 Apr 2000
Mixed British bank Notes

Competitive and demand-led grants: good practice guide

The Cabinet Office estimates that government commits around £130 billion to grants each year – nearly 20% of all government spend. Grants are an important delivery mechanism for policy across government, not just centrally but also in agencies, local authorities and other bodies across the public sector.

Published:
26 Nov 2015