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5 Jul 2016
Report cover showing form filling

Difficult Forms: How government agencies interact with citizens

“Many citizens deal solely or chiefly with government by filling in paper forms. Departments need to think more about the design and use of the form from the point of view of the user with the aim of making it easier for all citizens to deal with Government. They should review their practices in the light of our recommendations and the practical guide on designing and reviewing forms to be separately published before the year end. This will not only make it easier to deal with Government but will also save a considerable amount of taxpayers money.”

31 Oct 2003