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Report cover showing people working in the NHS

Department of Health – Innovation in the NHS: Local Improvement Finance Trusts

“I welcome LIFT as an attractive new way of improving primary health and social care facilities. This is an excellent example of a department doing something different and new to come up with an effective solution to an established problem. I fully support this kind of innovation and the department must carefully evaluate this initiative so that all of government, and especially Building Schools for the Future, a similar initiative, can benefit from the lessons that arise.”

Published:
19 May 2005
Cover of report showing a circuitboard landscape

Improving IT procurement: The impact of the Office of Government Commerce’s initiatives on departments and suppliers in

“Government Departments have a chequered history in the handling of IT-enabled projects and programmes. OGC has made significant strides in identifying reasons for past failure and in establishing structures, such as Gateway Reviews, that allow for increased scrutiny and independent check upon the feasibility and progress of IT-enabled projects and programmes. These remain, however, early days and my report makes recommendations to build on these foundations in order to reduce the likelihood of future failure.”

Published:
5 Nov 2004
Report cover showing images from Cambridge and MIT

Cambridge-MIT Institute

“CMI has the potential to generate considerable impacts. Many of these will be long-term and are intrinsically difficult to measure. After a challenging start, I am pleased that CMI and the Department of Trade and Industry have been taking steps designed to maximise long-term success. Public sector organisations are increasingly expected to manage innovation, and we look to them to learn from the experience of CMI to improve their appraisal and management of innovative projects.”

Published:
17 Mar 2004
Cover of NESTA REPORT

The National Endowment for Science, Technology and the Arts

“In two out of three programmes NESTA has done well to generate applications and it deserves credit for setting up sound systems for selecting and managing its projects. However, NESTA does need to achieve a more equitable regional distribution of funds, to broaden the reach of the Fellowship Programme, and to improve measurement of its own operational efficiency.

“There are also important lessons to be learned about funding public bodies through an endowment, particularly the management of risks associated with interest rate changes and the endowment declining in real terms.”

Published:
25 Feb 2004
Report cover showing various electronic services

Transforming performance of HM Customs and Excise through electronic service delivery

“Customs and Excise have made good progress in getting their electronic service delivery programme underway. The programme is, however, at the early stage of its development and there is a long way to go to translate the strategy and plans into performance improvements on the ground. An IT programme of this magnitude inevitably presents some large risks and our report recommends to Customs how to address these risks.”

Published:
20 Nov 2003
Report cover image showing an oak tree

PPP in practice: National Savings and Investments’ deal with Siemens Business Services, four years on

“This report shows that there are alternatives to bailing out the private sector. NS&I and Siemens Business Services have learnt valuable lessons in the operation of this project, which are pertinent to other public-private sector partnerships. A whole business approach, where decisions are based on what is best for the business rather than what is best for either the public and private sectors, needs to be adopted if the public and private sectors are to achieve their objectives, and the private sector needs to recognize the management challenge that PFI represents.”

Published:
8 May 2003
Report cover image showing illustration of a compact disc being pushed towards a keyhole

Purchasing and Managing Software Licences

“Whatever a department does, whether it is processing benefit payments or protecting the public from crime, it uses computer software. Delivering good quality public services now depends on having the right IT. This report shows that many departments are being intelligent customers when it comes to software licensing. But it remains important that they have all the information that they need to make the right decisions.”

Published:
1 May 2003
Report cover showing older people using technology

Progress in Making e-services Accessible to All: Encouraging use by Older People

“Older people are major users of public services but, as a section of society, are far less likely to access those services electronically. However, these e-services are potentially a great boon to older people many of whom have mobility problems, have difficulty in gaining access to sources of information, live alone or want to remain independent and involved.

“If government is to take full advantage of the potential of technology, it must make sure its e-services are accessible to all and work to avoid a ‘digital divide’. More older people would be willing to use new technologies if they saw the benefit to them of doing so. The Office of the e-Envoy, Departments and agencies have a key role to play in publicising the benefits of e-services and providing older people with the encouragement and facilities to use them.”

Published:
20 Feb 2003
Report cover showing magistrates

New IT Systems for Magistrates’ Courts: the Libra Project

“There are a number of lessons that other departments can learn from the problems that the Lord Chancellor’s Department has experienced with the Libra project. Departments should take it as a warning sign that their proposed PFI projects may not be workable if few bidders show initial interest and others withdraw as the procurement process continues. In a single tender situation, Departments need to take special care to safeguard value for money, for example by developing a should cost model to assess the reasonableness of a bid. Up to date contingency plans should be in place on all major contracts so that there is a fallback position if and when a contract goes wrong.”

Published:
29 Jan 2003
Report cover

Human Fertilisation and Embryology Authority Account 2001-2002

“I am concerned that the Authority could not determine how much income was properly due to it. However, I am pleased to report that it is making progress: both in quantifying the level of unbilled income and in developing new procedures which would enable it to demonstrate to me that all income due has been identified.

“I will continue to monitor progress and will consider the action taken by the Authority to resolve this issue.”

Published:
18 Jul 2002