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Report cover showing illustration of people holding laptops

Better Public Services through e-government

“A significant amount of taxpayers’ money is being spent on delivering public services through electronic means. We have found examples of innovative practice but there is much to do to realise the full potential from using internet technology and ensure a sufficient number of people use public services delivered electronically. The major challenge is to get services on-line and to encourage and enable people to use them. Otherwise the considerable potential gains in departments’ efficiency will not be delivered and large amounts of public money will have been wasted.”

Published:
4 Apr 2002
Report cover showing a scientist and molecules

Delivering the Commercialisation of Public Sector Science

“I have said on many occasions that I support worthwhile and well thought through innovation and risk taking in the public sector. Successful commercial projects building on the excellence of our scientific research offer the prospect of valuable benefits for the country. A real commitment to success and a thorough approach to managing the risks involved in these projects is vita.”

Published:
8 Feb 2002
Report cover showing Inland Revenue logo

NIRS 2: Contract extension

The Inland Revenue, when required to make major enhancements to its national insurance computer system (NIRS 2) to accommodate significant legislative changes, decided to award a contract extension to Accenture, its existing supplier. And, according to a report from the National Audit Office, published today, the contract extension: offered better value for money than the … Read more

Published:
14 Nov 2001
Report cover showing a futuristic mobile phone

Radiocommunications Agency : The Auction of Radio Spectrum for the Third Generation of Mobile Telephones

The £22.5 billion auction of radio spectrum for the third generation of mobile telephones was well designed and efficient, Sir John Bourn, head of the National Audit Office, told Parliament today. Key success factors were that the Radiocommunications Agency marketed the opportunity and consulted the Industry extensively before the auction, rehearsed it, managed the bidding … Read more

Published:
19 Oct 2001
Report cover showing illustration of a man reaching for a large carrot

Supporting Innovation: Managing Risk in Government Departments

“This report aims to stimulate and encourage good practice in risk management. There are inevitable risks associated with new ways of working as departments strive to improve and modernise the delivery of public services for the benefit of citizens and businesses. Properly managed, risk taking and innovation can lead to improved value for money for taxpayers.”

Published:
17 Aug 2000
Report cover showing brochures

National Savings: Public-Private Partnership with Siemens Business Services

“This is one of the most remarkable PFI deals we have seen because it has resulted in the transfer to private sector employment of all but some 130 staff of an entire Government department. The number of staff employed on National Savings work will fall but the deal has been structured in such a way that SBS is incentivised to find alternative work for its new employees. There are a number of lessons that other Government departments can learn from this partnership, particularly how National Savings procured the deal and the framework established to manage the partnership with SBS.”

Published:
25 May 2000
Report cover showing a computer keyboard

Inland Revenue EDS Strategic Partnership: Award of New Work

“Partnerships like the one between the Inland Revenue and EDS, rely on trust and understanding between two organisations, qualities which are particularly important as requirements change and develop. Management of the risks associated with new work is therefore a challenging area for value for money. Much has already been achieved, and the Department must ensure that it retains the capability to manage the relationship and keep its options open for the future.”

Published:
29 Mar 2000