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Tax and duties

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Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Sector(s):

Performance Improvement area(s): , , ,

Published:
25 May 2016

Patient being served a meal

Ensuring employers comply with National Minimum Wage regulations

It is important that the Government ensures its compliance programme reflects the changing risks within the labour market, and maintains its progress in ensuring all employers pay the minimum wage.

Sector(s): , ,

Published:
11 May 2016

Revenue and Custom signage

Tackling tax fraud: how HMRC responds to tax evasion, the hidden economy and criminal attacks

HMRC has met its targets to raise more tax revenue in the short-term; however, an estimated £16 billion is lost to tax fraud each year. HMRC needs to improve the way it uses data and analysis to understand the effect of its actions to tackle fraud.

Sector(s):

Performance Improvement area(s):

Published:
17 Dec 2015

Scottish Parliament

The administration of the Scottish Rate of Income Tax 2014-15

The Scottish Rate of Income Tax will be introduced from 6 April 2016. This report considers the progress HMRC has made so far.

Sector(s): ,

Published:
26 Nov 2015

HMRC tax forms

Confirmed impacts: Increasing the effectiveness of tax collection

This impacts case study shows that HM Revenue & Customs has implemented more than 80% of our 130 recommendations since 2010, leading to significant reduction in tax avoidance and improvements in accountability and governance regarding tax disputes.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF

Sector(s):

Performance Improvement area(s):

Published:
14 Oct 2015

Whitehall and Westminster signposts

A Short Guide to HM Revenue & Customs

The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

Sector(s): ,

Performance Improvement area(s):

Published:
4 Sep 2015

Interview in progress

Fraud and Error Stocktake

The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

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Performance Improvement area(s):

Published:
21 Jul 2015

NAO logo

Her Majesty’s Revenue & Customs 2014-15 accounts

Amyas Morse, the Comptroller and Auditor General, has today issued a report on the 2014-15 accounts of HM Revenue & Customs.

Sector(s):

Performance Improvement area(s): ,

Published:
17 Jul 2015

Tax Form

The effective management of tax reliefs

HM Treasury and HMRC do not keep track of tax reliefs intended to change behaviour, or adequately report to Parliament on whether tax reliefs work as expected.

Sector(s):

Performance Improvement area(s): ,

Published:
21 Nov 2014

Computer Code

Managing and replacing the Aspire contract

There are serious risks to HMRC’s business if the programme to replace the Aspire contract fails to meet its objectives by June 2017, when the contract ends.

Sector(s): ,

Performance Improvement area(s): ,

Published:
22 Jul 2014

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