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Report cover showing cars waiting

A5 Queue relocation in Dunstable

‘The residents and workers of Dunstable were led to expect reduced congestion and improved air quality, and so were naturally disappointed when these did not materialize. I encourage the Highways Agency to learn from this and do more to keep local communities informed about schemes, their progress and their likely effects.’

Published:
28 Apr 2006
Report cover showing the number nine bus to Hammersmith

Delivery Chain Analysis for Bus Services in England (Prepared Jointly by the National Audit Office and the Audit Commission)

“The government’s target to reverse the long-term decline in bus use and achieve growth both nationally and in all regions is challenging. London is leading the way. If growth in all the regions is to be achieved, strong leadership from the Department of Transport will be essential, to build on its policies and encourage local transport authorities and operators to bring about the concerted action needed”.

Audit Commission Chairman, James Strachan said:

“Buses are an important lifeline for many people and help reduce congestion in towns and cities. This has been recognised by targets to increase bus use. Our report analysed whether the best means have been adopted to achieve these targets. Success depends on many organisations working efficiently together. However what stands out is that where there is strong local leadership to increase the use of buses, as in London, the difference is real and the public notices it.”

Additional key findings:

Additional key recommendations:

As owner of the national target, the Department of Transport should:

At the same time, local transport authorities should:

General Information

NAO press enquiries: Barry Lester, Tel: 020 7798 7937
Mobile: 07748 181692

Audit Commission press enquiries: Amelia Dixon, Tel: 020 7166 2205
Mobile: 07716 098231

Published:
9 Dec 2005
Report cover showing commuters at a station and an approaching train

The South Eastern Passenger Rail Franchise

“The seeds of Connex South Eastern’s difficulties were sown when the train operating company won its franchise with an over-ambitious bid. It indeed subsequently proved to be undeliverable. The Strategic Rail Authority lost confidence in CSE and took the difficult and finely balanced decision to terminate the franchise. The SRA went on to demonstrate that the successful termination of a train operating company’s franchise is feasible, and that taxpayers’ and passengers’ interests can be protected, through careful management of the attendant risks.

“This case highlights lessons to be learned, however, in how franchises are awarded and managed, which the Department for Transport must keep in view as it takes forward the responsibilities it has recently inherited from the Strategic Rail Authority.”

Published:
2 Dec 2005
Report cover showing an aerial view of the progress of the channel tunnel

Progress on the Channel Tunnel Rail Link

The National Audit Office’s report finds that London & Continental Railways (LCR) successfully completed the construction of Section 1 of the Channel Tunnel Rail Link (CTRL) on time and at a cost slightly below the target set in the 1998 restructuring. Drawing on the reasons for this achievement, the NAO report highlights lessons for other … Read more

Published:
21 Jul 2005
Report cover showing the inside of a railway station

Maintaining and improving Britain’s railway stations

While most of Britain’s largest stations provide excellent facilities, many other stations do not. The government, the industry and other interested parties must work together in a more concerted fashion to tackle the financial and other barriers to improvement so that more of our stations provide the facilities and services that rail passengers deserve.

Published:
20 Jul 2005
Report cover showing traffic monitoring centre

Tackling congestion by making better use of England’s motorways and trunk roads

“Road traffic congestion on our motorways and trunk roads is an enduring problem. I welcome the Highways Agency’s efforts to attack the problem by making better use of our existing roads. In particular, it is aiming to improve roadside information to motorists and to deal more effectively with incidents and accidents.

“I am looking, however, for the Agency to adopt a less risk averse approach. It must not only carry out more effective trials of proposed congestion-reducing measures; but also, if the trials are successful, follow the lead of its overseas counterparts in implementing these technologies more widely on the network.”

Published:
26 Nov 2004
Cover of report showing entrace to tube station

London Underground: Are the Public Private Partnerships likely to work successfully?

“These are complicated deals, worth a great amount of money and spanning a long period into the future. I welcome the fact that there are prospects for improvement to the Tube. But in the face of the inevitable uncertainty about what the next 30 years will bring, only time will tell whether these prospects are fully realised and, therefore, whether the eventual price that the taxpayer pays is worth it.”

Published:
17 Jun 2004