“Once again I have had to qualify this account because of the high levels of historic error in maintenance assessments that completion of the Child Support Agency’s reforms are intended to remove. The operation of the new arrangements with their simplified methodology for calculating maintenance assessments has so far been disappointing. In 2003-2004, the first year of operation of the reform programme, the accuracy of maintenance assessments has not matched performance levels under the old scheme.
“I intend to report later on what the Agency is doing to achieve its agreed targets and to provide a faster and improved service to all parties and to complete the Reform programme.”
22 Jul 2004