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Report cover

Department for Work and Pensions Resource Accounts 2006-07

“Once again I have had to qualify my opinion on the Department for Work and Pensions accounts because of the significant sums lost to fraud and error: £2.5 billion or 2.1% in the last year.

“At the same time I have been able to remove two aspects of the qualification of the Department’s accounts which is a clear tribute to the leadership evident within the Department in tackling these issues.”

Published:
25 Jul 2007
Report cover image of man and woman at computer screen

Jobcentre Plus: Delivering effective services through Personal Advisers

“Overall my findings are encouraging. Personal advisers have proved themselves an effective means of supporting people on benefits looking for work and they are delivering a good service. But, as my report shows, the benefits could be even greater. Better support for personal advisers would allow them more time to do what they do best – actually sitting down with the people who need guidance.”

Published:
29 Nov 2006
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Department for Work and Pensions Resource Accounts 2005-2006

“The Department for Work and Pensions has shown a clear determination to resolve these long standing problems and early signs suggest some real reductions in the volume of fraud and error can be expected. It is always encouraging to see such progress, but the scale of the challenge ahead remains considerable.

“The fact is that, in 2005-06, an estimated £2.7 billion was paid out to people who weren’t entitled to the money.”

Published:
7 Nov 2006
Report cover showing soldiers scambling into a helicopter

Recruitment and retention in the Armed Forces

“The Ministry of Defence is working hard to tackle the issues in recruitment and retention to ensure there are sufficient levels of personnel in the Armed Forces. But, given current levels of operational deployment, workloads on Service men and women in some areas are heavy.”

“Armed Forces personnel told us that the key reasons they were leaving early included the pressures on their family life. It is therefore vital that, in addition to the financial incentives offered, the Ministry of Defence maintains its focus on longer term measures.”

Published:
3 Nov 2006
Report cover image showing a pensioner using the telephone

Progress in tackling pensioner poverty: encouraging take up of entitlements

“Since I reported in 2002, the Department has made significant progress in encouraging pensioners to take-up the benefits they are entitled to. Reaching those who are still not claiming is a formidable challenge, and requires the use of a number of different approaches, tailored to meet the needs of particular groups.

“I am pleased to see that more than one million more households receive Pension Credit than received its predecessor. Similar progress with other benefits should be the next step in pursuit of further progress towards what must be the overall goal: reducing pensioner poverty.”

Published:
21 Jul 2006
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International benchmark of fraud and error in social security systems

“Social security fraud and error is a problem not only for the UK, but also across the world. While we always want to see further progress, the international picture tells us that DWP is at the forefront in identifying, measuring and reducing this kind of fraud and error. I am encouraged that it will be able to pass on some of the lessons it has learnt, and gain from the experiences of other countries.”

Published:
20 Jul 2006
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Child Support Agency – implementation of the child support reforms

“The Child Support reforms were a final but, in the event, unsuccessful attempt to deliver the policy behind the creation of Child Support Agency in 1993. While they have benefited a number of the poorest parents and children, overall they have not achieved value for money and have not achieved what they were designed to do.

“These problems will have caused genuine hardship and distress to many parents and their children. From design to delivery and operation, the programme to reform the Agency has been beset with problems which the Department for Work and Pensions, the Agency and its IT supplier EDS, have struggled to deal with.

“The Agency’s new Operational Improvement Plan is a significant step towards addressing these difficulties and is showing signs of improving the Agency’s performance, but, given the scale of the problems, there will be no quick fix.”

Published:
30 Jun 2006