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Good practice guidance: Fraud and Error

This guide uses the NAO’s insights to show what can be done to counter the risk of fraud and error.

Sector(s): Government, efficiency and transparency, Welfare, Pensions and Employment

Performance Improvement area(s): Financial and risk management, Fraud, error and debt management

Department(s): Department for Business, Energy and Industrial Strategy, Department for Environment Food and Rural Affairs, Department for Work and Pensions, HM Revenue and Customs

Published:
2 Mar 2021

Public Service Pensions

This report outlines how the public service pensions landscape has changed since the Hutton Review and highlights future challenges.

Sector(s): Central Finance and Treasury, Welfare, Pensions and Employment

Performance Improvement area(s): Cost reduction and affordability, Financial and service sustainability

Department(s): Department for Education, Department of Health and Social Care, HM treasury, Ministry of Defence

Published:
19 Mar 2021

Improving operational delivery in government

This guide will help senior leaders in government departments to manage and improve the way public services are delivered.

Sector(s): Borders and immigration, Government, efficiency and transparency, Local services, Welfare, Pensions and Employment

Performance Improvement area(s): Cost reduction and affordability, Customer management, Financial and service sustainability, Operations and process management, Performance measurement, Strategic centre of government, Transforming public services

Department(s): Cabinet Office, HM treasury

Published:
30 Mar 2021

Investigation into the Windrush Compensation Scheme

This investigation covers the Home Office’s establishment and administration of the Windrush Compensation Scheme.

Sector(s): Borders and immigration, Children and families, Welfare, Pensions and Employment

Performance Improvement area(s): Customer management, Operations and process management, Oversight of service delivery, People and Operational Management, Performance measurement

Department(s): Home Office

Published:
21 May 2021

Employment support

This briefing presents information on how DWP supports people into work, and the challenges it may face in delivering support.

Sector(s): Welfare, Pensions and Employment

Performance Improvement area(s): COVID-19, Customer management

Department(s): Department for Work and Pensions

Published:
9 Jun 2021

Autumn 2021

Investigation into underpayment of State Pension

This investigation will examine the underpayment of State Pension.

Posted 2 July 2021 in: Welfare, Pensions and Employment

Contact:

NAO Press Office
+44 (0)20 7798 7400 or email pressoffice@nao.org.uk

Department for Work and Pensions Accounts 2020-21

The C&AG of the NAO, Gareth Davies, has qualified his opinion on the regularity of DWP’s 2020-21 financial statements.

Sector(s): Welfare, Pensions and Employment

Performance Improvement area(s): Fraud, error and debt management