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Public Service Pensions

This report outlines how the public service pensions landscape has changed since the Hutton Review and highlights future challenges.

Sector(s): Central Finance and Treasury, Welfare, Pensions and Employment

Performance Improvement area(s): Cost reduction and affordability, Financial and service sustainability

Department(s): Department for Education, Department of Health and Social Care, HM treasury, Ministry of Defence

Published:
19 Mar 2021

Improving operational delivery in government

This guide will help senior leaders in government departments to manage and improve the way public services are delivered.

Sector(s): Borders and immigration, Government, efficiency and transparency, Local services, Welfare, Pensions and Employment

Performance Improvement area(s): Cost reduction and affordability, Customer management, Financial and service sustainability, Operations and process management, People and Operational Management, Performance measurement, Strategic centre of government, Transforming public services

Department(s): Cabinet Office, HM treasury

Published:
30 Mar 2021

Investigation into the Windrush Compensation Scheme

This investigation covers the Home Office’s establishment and administration of the Windrush Compensation Scheme.

Sector(s): Borders and immigration, Children and families, Welfare, Pensions and Employment

Performance Improvement area(s): Customer management, Operations and process management, Oversight of service delivery, People and Operational Management, Performance measurement

Department(s): Home Office

Published:
21 May 2021

Employment support

This briefing presents information on how DWP supports people into work, and the challenges it may face in delivering support.

Sector(s): Welfare, Pensions and Employment

Performance Improvement area(s): COVID-19, Customer management

Department(s): Department for Work and Pensions

Published:
9 Jun 2021

Department for Work and Pensions Accounts 2020-21

The C&AG of the NAO, Gareth Davies, has qualified his opinion on the regularity of DWP’s 2020-21 financial statements.

Sector(s): Welfare, Pensions and Employment

Performance Improvement area(s): Fraud, error and debt management

Department(s): Department for Work and Pensions

Published:
15 Jul 2021

Investigation into underpayment of State Pension

Report examining the underpayment of state pension, setting out how this happened and what DWP is doing to rectify this.

Sector(s): Welfare, Pensions and Employment

Performance Improvement area(s): Fraud, error and debt management

Department(s): Department for Work and Pensions

Published:
22 Sep 2021

Spring 2022

Investigation into the British Steel Pension Scheme

This investigation will set out the activities the Financial Conduct Authority has undertaken to regulate the financial advice given to members of the British Steel Pension Scheme, its plans for supporting steelworkers who may be entitled to redress, and the extent to which compensation is being delivered.

Posted 20 October 2021 in: Financial services, Welfare, Pensions and Employment

Contact:

NAO Press Office
+44 (0)20 7798 7400 or email pressoffice@nao.org.uk

Departmental Overview 2020-21: Department for Work & Pensions

A summary of the Department for Work & Pensions’ spending in 2020-21, its major areas of activity and performance, and the challenges it is likely to face

Sector(s): Welfare, Pensions and Employment

Department(s): Department for Work and Pensions

Published:
23 Nov 2021