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A Safer Place to Work: Protecting NHS Hospital and Ambulance Staff from Violence and Aggression

Head of the National Audit Office, Sir John Bourn, reported to Parliament today that good progress has been made to improve the protection from violence given to NHS staff. However he said that more needs to be done particularly on risk assessment, staff training, follow up after an incident has been reported, and the establishment … Read more

Report cover image showing NHS anti-violence poster campaign

A Safer Place to Work: Protecting NHS Hospital and Ambulance Staff from Violence and Aggression

“It is unacceptable that the very people who are trying to help the sick and injured are themselves subject to violence and aggression on a daily basis. Apart from the immediate impact on the individuals concerned, the experience or threat of violence causes increased stress and sickness absence, lowers staff morale and drives individuals out of the health sector at a time of serious staff shortages. Good progress has been made through the zero tolerance zone campaign, but the NHS needs to demonstrate clear improvement across Trusts in incident follow up, staff training and partnerships with other public agencies.”

Published:
27 Mar 2003

Developing Effective Services for Older People

Head of the National Audit Office, Sir John Bourn, reported today that the Government had made good progress in the development of policy for older people, but should build on this, in particular, by publishing an overall strategy to co-ordinate work across departments, and by ensuring better feedback to older people on how services are … Read more

Report cover image showing joined hands

Developing Effective Services for Older People

“Older people are major users of public services and many of them find the divisions between service providers confusing. Often those most in need have to contact the largest number of agencies.

“The Government has been successful in finding new ways of developing services for older people that are joined up and avoid duplication. But there is scope to build on this. Improved co-ordination across government on older people’s issues could be addressed by the publication of an Older People strategy. At the same time, Government must ensure it continues to provide feedback to those it consults in order to maintain commitment and to avoid raising expectations that are later undermined”.

Published:
26 Mar 2003

NHS (England) Summarised Accounts 2001- 02

Head of the National Audit Office Sir John Bourn has published a report following his examination of each of the twenty three summarised accounts for the NHS in England. Today’s report draws attention to a number of issues, including the NHS’s overall financial performance, developments in accounting and internal control, fraud, and clinical negligence liabilities. … Read more

Report cover

NHS (England) Summarised Accounts 2001- 02

“The National Health Service continues to be subject to significant restructuring to be better able to deliver the government’s “NHS Plan” and to use its resources more effectively. Against this background of change, I urge the Department of Health to make every effort to ensure that risk-management arrangements are fully in place and these are operating effectively across the NHS as soon as possible.

“I commend the progress made by the Department in tackling fraud so far and developing an anti-fraud culture within the NHS. However, there is a need for the Department to complete fraud measurement exercises across all areas of NHS expenditure I encourage the Department to take steps as soon as possible to measure the full extent of the fraud being committed and to set new targets to demonstrate the success of their efforts in countering fraud.”

Published:
21 Mar 2003
Report cover showing an older patient

Ensuring the effective discharge of older patients from NHS acute hospitals

“Many tens of thousands of older people each year find themselves unable to leave hospital, even though their treatment has been completed. This significantly reduces their quality of life and undermines the ability of hospitals to treat more patients and meet testing targets.

“The Department of Health has made strides in the last 18 months to address this problem but the pressures on the health and social care systems are unrelenting. This is a classic case of the need for ‘joined-up government’ with the NHS, local authorities and private and voluntary sector care providers working together. The Department should ensure that it is doing everything it can to allow this to happen.”

Published:
12 Feb 2003