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Report cover showing mother and child with NHS Direct worker

NHS Direct in England

“It was a significant achievement getting NHS Direct up and running in less than three years. The service is valued by those who use it and, according to the evidence available, is starting to meet its aim of directing people to more appropriate forms of healthcare.

“The challenge now for NHS Direct is to meet the expected rapid increase in callers and to set a clear future direction for the service. NHS Direct should also address the fact that some social groups are tending not to use the service, and increase the proportion of callers who are promptly connected to a nurse.”

Published:
25 Jan 2002

NHS Direct in England

NHS Direct, the national telephone healthcare advice service operated by nurses, has achieved a high level of customer satisfaction since its introduction. The service, which has been fully available throughout England and Wales since November 2000, has a good safety record. Evidence at the local level suggests that it can help reduce demand on healthcare … Read more

Report cover showing a waiting room with patients

Inappropriate adjustments to NHS waiting Lists

The National Audit Office has published the results of its examination into the inappropriate adjustment of waiting lists at a number of NHS trusts. In July of this year the NAO published its report Inpatient and outpatient waiting in the NHS looking at the accuracy and management of NHS waiting lists. In that report it … Read more

Published:
19 Dec 2001
Report cover showing patients and doctor in waiting room

Inpatient and Outpatient Waiting in the NHS

The need for wider implementation of good practice to manage and reduce waiting lists and times in the NHS in England is highlighted today in a National Audit Office report. In March 2001 some 42,000 patients had been waiting more than 12 months for admission to hospital, and there are large inequalities across the country … Read more

Published:
26 Jul 2001

Inpatient and Outpatient Waiting in the NHS

The need for wider implementation of good practice to manage and reduce waiting lists and times in the NHS in England is highlighted today in a National Audit Office report. In March 2001 some 42,000 patients had been waiting more than 12 months for admission to hospital, and there are large inequalities across the country … Read more

Report cover

NHS (England) Summarised Accounts 1999-2000

In a report to Parliament today, head of the National Audit Office Sir John Bourn gave the results of his annual examination of the 19 summarised accounts which cover the financial activities of the NHS in England. Sir John’s opinion on each of the 19 summarised accounts was unqualified. The report drew attention, however, to … Read more

Published:
12 Jul 2001

NHS (England) Summarised Accounts 1999-2000

In a report to Parliament today, head of the National Audit Office Sir John Bourn gave the results of his annual examination of the 19 summarised accounts which cover the financial activities of the NHS in England. Sir John’s opinion on each of the 19 summarised accounts was unqualified. The report drew attention, however, to … Read more

Report cover showing surgeons operating on a patient

Handling Clinical Negligence Claims in England

“The human and financial costs of clinical negligence are enormous. At the end of March 2000, some 23,000 claims for clinical negligence were outstanding. The net present value of known and anticipated claims at that date was £3.9 billion. Many claims have been outstanding for a long time, and the present system is a slow and inefficient way of resolving small and many medium size claims.

“The Litigation Authority and the Legal Services Commission are making improvements to the way they handle claims. Implementation of our recommendations should provide patients with improved access to remedies, speed up settlements and cut legal costs.”

Published:
3 May 2001